2019 Ford F-150

The contact owns a 2019 Ford F-150. The contact initially stated that upon checking the oil level, the oil level was a quart lower. The contact then stated that while driving up a hill at a moderate rate of speed, an abnormal knocking sound began to emit from the vehicle as the vehicle started to lose power. The vehicle was taken to the dealer where the mechanic reprogrammed the Powertrain Control Module (PCM) software and changed the oil. The contact was then instructed to bring the vehicle back every 1,000 miles to monitor the oil consumption. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 23,504.

The contact owns a 2019 Ford F-150. The contact stated while driving 40 MPH, the contact heard an abnormal rattling sound coming from the engine compartment, after which the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers, resulting in damage to the engine and requiring the engine to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 139,000.

The contact owns a 2019 Ford F-150. The contact stated while driving 35 MPH, the check engine warning light illuminated, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle was idling rough. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03(Cam phaser replacement), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 105,000.

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, there was a rattling and knocking sound coming from the vehicle. The contact stated that engine cam phaser started but was not fired up and the contact was able to drive the vehicle. No warning light was illuminated. The vehicle was not diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2019 Ford F-150. The contact stated while driving approximately 65 MPH, the check engine warning light was illuminated. The contact stated that there was an abnormal rattling sound while depressing the accelerator pedal. The vehicle was driven to the dealer however, the failure was not duplicated. The contact stated that there was an abnormal sound that was intermittent but became a constant failure. The contact drove the vehicle back to the same dealer who determined that the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the engine was on a national backorder. The manufacturer was informed of the failure. The failure mileage was 85,451.

The contact owns a 2019 Ford F-150. The contact stated that on multiple occasions after the vehicle was started, he heard a rattling sound at the hood of the vehicle. The contact then stated that at times after attempting to start the vehicle, he had to wait for several minutes before the engine would turn over. No warning light was illuminated. The contact stated that he notified a tow truck company to remove the vehicle off the road. The contact was then able to restart the vehicle. The vehicle was taken to the dealer where it diagnosed that the cam phaser failed and needed to be updated and replaced. The vehicle as not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 75,567.

The contact owned a 2019 Ford F-150. The contact stated that while driving at approximately 70 MPH, the check engine warning light illuminated. The vehicle was vibrating. The contact did not notice any leaks. The vehicle was taken to the local dealer, where it was diagnosed that the engine and turbo charger needed to be replaced. The mechanic informed the contact that cylinder #5 valve was missing. The contact was informed that the vehicle had experienced a catastrophic engine failure, and that the intake valve was incinerated. The vehicle was not repaired. The dealer informed the contact to Trade-In the vehicle. The manufacturer was contacted and filed a claim, but no assistance was provided. The failure mileage was approximately 71,105.

The contact owns a 2019 Ford F-150. The contact stated that there was knocking sound coming from the front end of the vehicle at start-up. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the cam phasers had failed, and that the failure was related to a Customer Satisfaction Program included in NHTSA ID Number: 10204046 (Engine and Engine Cooling) however, the vehicle was not included. The vehicle had not been repaired. The manufacturer was made aware of the issue and confirmed that the vehicle was not included. The approximate failure mileage was 70,000.

The contact owns a 2019 Ford F-150. The contact stated while exiting a car wash and parking the vehicle, he noticed a puddle of water on the front passenger’s side floorboard. The contact took the vehicle to the local dealer, where it was diagnosed with needing the overload pipe to be replaced with a longer part. The vehicle was repaired but experienced the failure a month later. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the overload pipe to be replaced a second time. The vehicle was repaired. The contact stated in January 2023 while driving at an unknown speed, the check engine warning light was illuminated. The contact also stated he began to hear an abnormal sound. The contact took the vehicle to the local dealer, where it was diagnosed with needing the driver’s side catalytic convertor to be replaced. The vehicle was repaired but continued to experience the failure, three months later. The contact took the vehicle to the back local dealer, where it was diagnosed with needing the passenger’s side catalytic convertor to be replaced. The vehicle was repaired. The contact stated on June 10, 2023, he noticed an oil leak in the rear passenger’s side tire. The contact took the vehicle to another local dealer: AutoNation Ford Arlington [XXX] : [XXX] ) where it was diagnosed with needing the rear passenger’s side axle to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford F-150. The contact stated that at startup, she heard a rattling sound at the hood of the vehicle. The contact then stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was able to be restarted. The contact was unsure of any warning lights. The vehicle was taken to the dealer where it was diagnosed that the PCM needed reprogramming with the 21B10 update. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle started to shudder, and the vehicle stalled, without warning. The vehicle was taken to a different dealer where it was diagnosed that the Cam phaser, bolts, seal, engine valves, engine gasket, and crank shaft oil needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the warranty had expired and advised to contact the NHTSA Hotline. The failure mileage was approximately 107,328.