NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
115 reports26,000 miles · Jul 25, 2012
Vehicle Speed Control
TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VI…
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TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 35,700.
NHTSA ODI #10467648
19,000 miles · Apr 18, 2012
Steering
TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHEN MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL WOULD TIGHTEN AND THE CONTACT WOULD HAVE TO UTILIZE EXTREME FORCE TO RE-CENTER THE STEERING WHEEL UNTIL REACHING 15 MPH. THE CONTACT STATED THAT THE STEERING WOULD THEN RETURN TO NORMAL. THE CONTACT TOOK THE VE…
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TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHEN MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL WOULD TIGHTEN AND THE CONTACT WOULD HAVE TO UTILIZE EXTREME FORCE TO RE-CENTER THE STEERING WHEEL UNTIL REACHING 15 MPH. THE CONTACT STATED THAT THE STEERING WOULD THEN RETURN TO NORMAL. THE CONTACT TOOK THE VEHICLE TO A DEALER AND HAD THE STEERING COLUMN REPLACED BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS FUNCTIONING AS NORMAL. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 31,000.
NHTSA ODI #10455618
5,000 miles · Feb 13, 2012
Visibility
TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT HE ACTIVATED THE WINDSHIELD WIPERS DURING SNOWY CONDITIONS AND THE WIPERS LEFT SNOWY STREAKS ACROSS THE WINDSHIELD. THE VEHICLE WAS PARKED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST AND THE TECHNICIAN STATED THAT THE WINDSHIELD …
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TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT HE ACTIVATED THE WINDSHIELD WIPERS DURING SNOWY CONDITIONS AND THE WIPERS LEFT SNOWY STREAKS ACROSS THE WINDSHIELD. THE VEHICLE WAS PARKED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST AND THE TECHNICIAN STATED THAT THE WINDSHIELD WIPER BLADES WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
NHTSA ODI #10447803
Mileage unknown · Jan 29, 2012
Seats
THE HEADREST ON MY JUST PURCHASED 2010 FORD EXPLORER TILT SO FAR FORWARD THAT IT IS UNCOMFORTABLE TO DRIVE. AFTER RESEARCHING THIS IT SEEMS TO BE A COMMON PROBLEM. SOUNDS LIKE TO ME THERE SHOULD BE A SAFETY RECALL TO REPLACE THE HEADRESTS WITH ADJUSTABLE ONES. WITH SO MANY COMPLAINTS OUT THERE WHY HASN'T SOMETHING BEEN DONE? …
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THE HEADREST ON MY JUST PURCHASED 2010 FORD EXPLORER TILT SO FAR FORWARD THAT IT IS UNCOMFORTABLE TO DRIVE. AFTER RESEARCHING THIS IT SEEMS TO BE A COMMON PROBLEM. SOUNDS LIKE TO ME THERE SHOULD BE A SAFETY RECALL TO REPLACE THE HEADRESTS WITH ADJUSTABLE ONES. WITH SO MANY COMPLAINTS OUT THERE WHY HASN'T SOMETHING BEEN DONE? *TT
NHTSA ODI #10445768
26,400 miles · Jan 25, 2012
Power TrainVehicle Speed Control
MY WIFE AND I WERE LEAVING OUR LOCAL WALMART STORE AND WE WERE DRIVING IN THE PARKING LOT. WE WERE GOING DOWN A HILL AT APPROXIMATELY 10 MPH AND MY FOOT WAS COVERING THE BRAKE AND WAS NOT ON THE ACCELERATOR. SUDDENLY THE CAR ACCELERATED RAPIDLY WITH THE MOTOR RACING. I IMMEDIATELY PRESSED THE BRAKE WITH BOTH FEET AND STOPPED TH…
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MY WIFE AND I WERE LEAVING OUR LOCAL WALMART STORE AND WE WERE DRIVING IN THE PARKING LOT. WE WERE GOING DOWN A HILL AT APPROXIMATELY 10 MPH AND MY FOOT WAS COVERING THE BRAKE AND WAS NOT ON THE ACCELERATOR. SUDDENLY THE CAR ACCELERATED RAPIDLY WITH THE MOTOR RACING. I IMMEDIATELY PRESSED THE BRAKE WITH BOTH FEET AND STOPPED THE VEHICLE BUT THIS SUDDEN ACCELERATION CAUSED THE CAR TO TRAVEL APPROXIMATELY 50 FEET. IN ANOTHER 30 FEET THE CAR WOULD HAVE GONE OFF A HIGH EMBANKMENT. I AM AN EXPERIENCED DRIVER OF 43 YEARS WITHOUT AN ACCIDENT AND A TRAINED AND EXPERIENCED DRIVER EDUCATION TEACHER, HOWEVER, I WAS FRIGHTENED BY THIS SUDDEN ACCELERATION AND MY WIFE REMARKED THAT SHE WOULD HAVE NOT BEEN ABLE TO STOP THE VEHICLE AND WOULD HAVE BEEN DOWN THE EMBANKMENT. I TOOK THE CAR TO THE DEALERSHIP AND NOTHING WAS FOUND. I AM CURRENTLY DRIVING THE CAR BUT ARE GREATLY CONCERNED ABOUT THE SAFETY OF THE VEHICLE. *TR
NHTSA ODI #10445241
40,707 miles · Dec 1, 2011
Engine And Engine CoolingService Brakes, Hydraulic
I WAS APPROACHING A RED LIGHT AND PRESSED THE BRAKE. THERE WAS A TRUCK INFRONT OF ME, THE HARDER I PUSHES THE BREAK THE MORE THE ENGINE TRIED TO ACCELERATE. THE TIRES WERE SCREECHING BUT THE ENGINE WAS STILL TRYING TO GO. ME AND MY KIDS COULD HAVE BEEN SERIOUSLY INJURED AND I WOULD HAVE BEEN HELD RESPONSIBLE FOR HITTING ANOTHER …
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I WAS APPROACHING A RED LIGHT AND PRESSED THE BRAKE. THERE WAS A TRUCK INFRONT OF ME, THE HARDER I PUSHES THE BREAK THE MORE THE ENGINE TRIED TO ACCELERATE. THE TIRES WERE SCREECHING BUT THE ENGINE WAS STILL TRYING TO GO. ME AND MY KIDS COULD HAVE BEEN SERIOUSLY INJURED AND I WOULD HAVE BEEN HELD RESPONSIBLE FOR HITTING ANOTHER VEHICLE IN THE REAR END. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP TOMORROW. HOPING THEY CAN FIND A FIX BEFORE IT SERIOUSLY INJURES MY FAMILY OR SOMEONE ELSE'S LOVED ONES. *TR
NHTSA ODI #10438028
Mileage unknown · Nov 15, 2011
Service Brakes, HydraulicVehicle Speed Control
INCIDENT HAS HAPPENED 4 TIMES. CAR IS IN DRIVE AND MOVING FORWARD. WHEN MOVING FOOT TO APPLY BRAKE AND PUSHING DOWN ON BRAKE PEDAL THE GAS PEDAL IS ALSO ENGAGED CAUSING THE CAR TO HAVE THE BRAKE AND GAS APPLIED AT THE SAME TIME. THE HARDER I PUSH ON THE BRAKE THE MORE GAS IS GIVEN TO THE ENGINE. SINCE THE CAR IS ALREADY MOVING F…
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INCIDENT HAS HAPPENED 4 TIMES. CAR IS IN DRIVE AND MOVING FORWARD. WHEN MOVING FOOT TO APPLY BRAKE AND PUSHING DOWN ON BRAKE PEDAL THE GAS PEDAL IS ALSO ENGAGED CAUSING THE CAR TO HAVE THE BRAKE AND GAS APPLIED AT THE SAME TIME. THE HARDER I PUSH ON THE BRAKE THE MORE GAS IS GIVEN TO THE ENGINE. SINCE THE CAR IS ALREADY MOVING FORWARD, REMOVING MY FOOT FROM THE BRAKE WILL LET THE CAR MOVE FORWARD. THE FIRST TIME THIS HAPPENED I WAS APPROACHING A RED LIGHT. ONLY BY PUTTING THE CAR IN NEUTRAL WAS I ABLE TO CONTROL THE SITUATION. I TOOK THE CAR TO THE DEALERSHIP AS I THOUGHT THERE WAS A MECHANICAL PROBLEM. THEY COULD FIND NOTHING WRONG. IT WAS ONLY AFTER THE 2ND TIME THIS HAPPENED I REALIZED I WAS APPLYING THE BRAKE AND GAS AT THE SAME TIME. EVEN THOUGH I AM AWARE THIS CAN HAPPEN, IT HAPPENED AGAIN IN MY DRIVEWAY AND AT THE LOCAL POST OFFICE. THE REAL PROBLEM IS GETTING YOUR FOOT OFF THE BRAKE WHILE THE CAR IS MOVING FORWARD AND THEN BACK ON THE BRAKE BEFORE YOU RAM INTO SOMETHING. SO FAR SO GOOD. OTHERS MAY NOT BE AS LUCKY. *TR
NHTSA ODI #10435723
13,700 miles · Sep 9, 2011
Wheels
TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE SCREWS AND LUG NUT COVERS WERE STILL ATTACHED TO THE TIRE. THE SCREWS WERE FR…
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TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE SCREWS AND LUG NUT COVERS WERE STILL ATTACHED TO THE TIRE. THE SCREWS WERE FRACTURED AND THE STEEL HAD SHAVED OFF .THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN REPLACED THE HUB ASSEMBLY AND THE BALL JOINT ASSEMBLY. THE APPROXIMATE FAILURE MILEAGE WAS 13,700.
NHTSA ODI #10424516
Mileage unknown · Aug 19, 2011
Power TrainVehicle Speed Control
2010 FORD MOUNTAINEER STOPPING AT A RED LIGHT, PUTTING THE BRAKE ON AND THE CAR WOULD NOT STOP. THE ENGINE WAS REVVING AND HAD TO TAKE IT OUT OF GEAR TO STOP THE CAR. *TR
NHTSA ODI #10420773
Mileage unknown · Jul 8, 2011
Seats
IF FORD EVER DECIDES TO RECALL THESE FORWARD LEANING HEADRESTS PLEASE PUT ME AT THE TOP OF THE LIST WITH ALL OF THESE OTHER COMPLAINTS. FOR MY SAFETY??? THEY HURT! THEY ARE SO UNCOMFORTABLE NO MATTER HOW I ADJUST THE BACK OF MY SEAT. PLEASE FORD SEND OUT MORE COMFORTABLE HEADRESTS OR AT LEAST MAKE THEM AVAILABLE FOR PUR…
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IF FORD EVER DECIDES TO RECALL THESE FORWARD LEANING HEADRESTS PLEASE PUT ME AT THE TOP OF THE LIST WITH ALL OF THESE OTHER COMPLAINTS. FOR MY SAFETY??? THEY HURT! THEY ARE SO UNCOMFORTABLE NO MATTER HOW I ADJUST THE BACK OF MY SEAT. PLEASE FORD SEND OUT MORE COMFORTABLE HEADRESTS OR AT LEAST MAKE THEM AVAILABLE FOR PURCHASE AT A REASONABLE COST. THANK YOU! *TR
NHTSA ODI #10411475
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.