2010 Ford Explorer

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THE DESIGN OF THE DRIVER AND FRONT PASSENGER SEAT HEAD RESTRAINTS PUSHED THE OCCUPANTS HEAD FORWARD IN AN UNCOMFORTABLE POSITION. SHE TURNED THE HEAD RESTRAINTS AROUND IN ORDER TO ASSUME A COMFORTABLE POSITION WHILE TRAVELING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 45,000.

THE HEADREST ON MY JUST PURCHASED 2010 FORD EXPLORER TILT SO FAR FORWARD THAT IT IS UNCOMFORTABLE TO DRIVE. AFTER RESEARCHING THIS IT SEEMS TO BE A COMMON PROBLEM. SOUNDS LIKE TO ME THERE SHOULD BE A SAFETY RECALL TO REPLACE THE HEADRESTS WITH ADJUSTABLE ONES. WITH SO MANY COMPLAINTS OUT THERE WHY HASN'T SOMETHING BEEN DONE? *TT

IF FORD EVER DECIDES TO RECALL THESE FORWARD LEANING HEADRESTS PLEASE PUT ME AT THE TOP OF THE LIST WITH ALL OF THESE OTHER COMPLAINTS. FOR MY SAFETY??? THEY HURT! THEY ARE SO UNCOMFORTABLE NO MATTER HOW I ADJUST THE BACK OF MY SEAT. PLEASE FORD SEND OUT MORE COMFORTABLE HEADRESTS OR AT LEAST MAKE THEM AVAILABLE FOR PURCHASE AT A REASONABLE COST. THANK YOU! *TR

THE ACTIVE HEAD RESTRAINT SYSTEM IN THE 2010 FORD EXPLORER PUSHES MY HEAD FORWARD WHEN I SIT STRAIGHT IN THE SEAT. I CANNOT FIND A COMFORTABLE POSITION WHERE THE "ACTIVE RESTRAINT" IS NOT ACTIVELY PUSHING MY HEAD FORWARD. I UNDERSTAND THE NECESSITY OF MINIMIZING SPACE BETWEEN THE HEAD AND RESTRAINT WHEN IN A REAR-END COLLISION, BUT CAR MANUFACTURERS HAVE OVERCOMPENSATED, CAUSING SEVERE NECK PAIN FOR THOSE WHO SIT STRAIGHT IN THEIR SEATS. THIS IS A PROBLEM NOT ONLY BECAUSE IT'S UNCOMFORTABLE AND POTENTIALLY CAUSES NECK PAIN BUT ALSO BECAUSE DRIVERS HAVE NO OTHER SAFE OPTION. THE OPTIONS ARE: 1) REMOVE THE HEAD RESTRAINT, 2) TURN THE HEAD RESTRAINT BACKWARDS, OR 3) BEND THE BARS SO THE RESTRAINT IS NOT ANGLED FORWARD AS DRAMATICALLY. PLEASE OFFER A SOLUTION TO THIS PROBLEM. OTHERWISE, THE RESTRAINT GUIDELINES WILL CREATE MORE SAFETY ISSUES THAN THEY WERE MEANT TO REMEDY. *TR

I HAVE A 2010 FORD EXPLORER. THE FRONT PASSENGER SEAT HEADRESTS ARE PITCHED EXCESSIVELY FORWARD CAUSING EXTREME HEAD AND NECK DISCOMFORT. THE ONLY WAY TO ALLEVIATE THIS STRESS IS TO RECLINE THE SEAT TO THE POINT WHERE YOUR HEAD DOESN'T CONTACT THE HEADREST. THIS PUTS STRESS ON YOUR NECK MUSCLES CAUSING STIFFNESS AND HEADACHES. THIS IS A DEFECTIVE DESIGN THAT MUST BE CORRECTED. WHEN I BROUGHT THE VEHICLE IN FOR SERVICING AT 4000 MILES I INFORMED THE SERVICE MANAGER WHO TOLD ME HE GETS LOTS OF COMPLAINTS ABOUT THE HEAD RESTRAINT AND THERE WAS NOTHING HE COULD DO ABOUT IT. PERHAPS FORD CAN PROACTIVELY CITE A REPLACEMENT HEADREST FROM ONE OF ITS OTHER MODELS. I AM NOW TAKING MUSCLE RELAXANTS EVERY NIGHT TO RELIEVE THE STRESS ON MY NECK. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE HEAD REST ON THE DRIVERS SIDE CAUSED HIM EXTREME BACK PAIN AND DISCOMFORT. HE STATED THAT IT WAS A SAFETY ISSUE. THE DEALER WAS CONTACTED AND AGREED WITH THE CONCERN AND WAS TRYING TO FIND A REPLACEMENT FOR THE HEAD REST. THE MANUFACTURER WAS CONTACTED AND WAS ALSO LOOKING FOR A RESOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,400. UPDATED 3/11/11 *CN UPDATED 04/29/11

I RENTED A 2010 FORD EXPLORER YESTERDAY (1-SEPT-2010) WHILE MY CAR WAS BEING REPAIRED--I IMMEDIATELY NOTICED THAT THE FRONT HEADRESTS ARE DESIGNED SO THEY LEAN FORWARD WAY TOO FAR, HITTING THE BACK OF MY HEAD AND PREVENTING ME FROM SITTING IN A COMFORTABLE DRIVING POSITION. TOTALLY RIDICULOUS! GLAD I ONLY WILL HAVE IT FOR A DAY OR TWO; I WOULD NEVER BUY SUCH A VEHICLE, IT HURTS MY BACK AND NECK. *TR