2010 Ford Explorer

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF FAILED TO RESTART. THE VEHICLE HAD TO BE JUMP STARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

I OWN A 2010 FORD EXPLORER XLT 4X4 THAT I PURCHASED NEW IN 2009. AT APPROXIMATELY 30,000 MILES THE DRIVER'S SIDE FRONT WHEEL BEARINGS WORE OUT AND WERE REPLACED UNDER WARRANTY. A SECOND TIME AFTER WARRANTY AT APPROXIMATELY 55, 000 MILES THE SAME WHEEL BEARINGS WERE REPLACED AT A COST OF OVER $500. THE ENTIRE WHEEL HUB ASSEMBLY WAS REPLACED AND I WAS TOLD BY THE DEALER THAT THIS IS FAIRLY COMMON? THE TRUCK NOW HAS ONLY 66, 000 MILES ON IT AND HAS 3 SETS OF WHEEL BEARINGS ON THE SAME SIDE. WHAT KIND OF DEFECT IN THE FRONT END CAN BE CAUSING THIS? (I RARELY USE THE FOUR WHEEL DRIVE IF THIS HELPS). *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH AND DISENGAGING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

THE CAR WAS JUST UNDER 3 YEARS OLD AND JUST PAST IT'S WARRANTY MILEAGE. WE STARTED THE CAR TO DRIVE IT, AND IT WAS MAKING A GRINDING NOISE AND FELT LIKE SOMEONE WAS PRESSING ON THE BRAKES WHILE ACCELERATING. WE THEN PUT THE CAR IN PARK AND GOT OUT, AND IT STARTED TO ROLL. OUR SON WAS IN THE CAR AT THE TIME AND LUCKILY MY HUSBAND STILL HAD ONE FOOT IN THE CAR TO BE ABLE TO PULL THE EMERGENCY BRAKE. TOWED TO THE DEALERSHIP AND WERE TOLD THAT IT WAS A WHEEL BEARING ISSUE IN THE FRONT WHEEL. WE REPORTED THIS TO FORD, AT WHICH TIME THE SERVICE MANAGER AT THE BEECHMONT FORD IN CINCINNATI TOLD US THAT "WHEEL BEARING ISSUES ARE SYNONYMOUS WITH FORD EXPLORERS." FAST FORWARD TO JULY 2014, WE ARE DRIVING THE CAR AND ALARM BELLS START GOING OFF. SAME SYMPTOMS, TOWED TO A DIFFERENT DEALERSHIP, THE MIKE CASTRUCCI FORD IN MILFORD, OHIO. THIS TIME IT'S THE OTHER FRONT WHEEL BEARING. TALKED TO FORD CUSTOMER CARE REGIONAL REPRESENTATIVE AGAIN, AT FIRST HE TRIED TO IMPLY THAT IT'S THE WAY WE DRIVE THE CAR (EVEN THOUGH WE HAVE KEPT OTHER CARS FOR 10 YEARS AND LONGER AND NEVER HAD THIS ISSUE), THEN TRIED TO IMPLY THAT WE GO OFF-ROADING (ALSO NOT TRUE, JUST NORMAL HIGHWAY AND CITY ROADS) AND THEN HE TOLD ME THE ONLY WAY A RECALL WILL BE ISSUED IS IF THE GOVERNMENT FEELS THERE IS A SAFETY ISSUE. SO THIS TELLS ME THAT THEY ARE A) AWARE THAT IT'S AN ISSUE WITH THE WAY A FORD EXPLORER IS CONSTRUCTED AND B) NOT GOING TO RECALL THIS CAR OR PART UNTIL ENOUGH PEOPLE ARE INJURED OR KILLED. WE ARE STILL IN THE PROCESS OF TRYING TO GET FINANCIAL ASSISTANCE FROM FORD TO FIX THIS WHEEL BEARING ISSUE ON THE FRONT WHEEL, BOTH TIMES WE HAVE CALLED THEM EVERY DAY FOR OVER A WEEK AND NO ONE WILL RETURN OUR CALL. BUT WE CAN BASICALLY COUNT ON THE REAR WHEEL BEARING GOING BAD NEXT YEAR AND HAVING TO GO THROUGH THIS AGAIN. *TR