2014 Ford Expedition

The contact owns a 2014 Ford Expedition. The contact stated while driving 60 MPH, the passenger’s side windshield wiper seized in the upright position. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 166,000.

Air conditioner stopped working; we pulled to side of street and shut engine off. Restarted engine and smoke started coming out of air conditioner vent on passenger side then out of front dash. Shut engine off again and called AAA for tow truck. Tow truck came about an hour and a half later. Tow truck driver turned ignition key to put car in neutral and began pulling it up onto flat bed. Smoke started coming from front area of dash and out through vents at bottom of windshield. Tow truck driver rolled car back down onto street. Smoke got extremely thick. My husband opened front passenger door and saw fire in the floor under the glove box. He tried to pick up this piece of equipment to throw it out of the car thinking it would save the rest of the vehicle, and this is how he got burned fingers. The fire quickly started spreading and we tried to get some belongings out of car while tow truck driver called 911. Fire Department came and put out fire. Vehicle was totally burned up. There were no warnings of any kind before the incident. Husband had third degree burns on fingers of right hand. If we hadn't been stopped and engine shut off, we possibly could have been killed because the vehicle was totally engulfed in flames within three minutes after fire began.

The contact owns a 2014 Ford Expedition. The contact stated the front passenger’s side seat belt sensor and rear seats seat belt sensors were inoperable. The contact stated that the seat belt warning light failed to illuminate with a passenger seated in the front passenger’s seat without the seat belt securely fastened. The driver's side seat belt alarm operated correctly. The contact had taken the vehicle to a local dealer who could not duplicate the failure with the alarm. The contact was informed that the vehicle was not equipped with a front passenger’s side seat belt sensor alarm. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,519.

The SUV gets stuck in first gear and randomly downshifts into first gear regardless of the speed. When pulling out into traffic the SUV will randomly get stuck in first gear and cannot gain speed. I took it to the Ford dealership in September of 2021 and they determined that it was the transmission molded lead frame. This part had a Ford TSB on 2011-2013 Expeditions and Ford replaced the part at no charge on 2011-2013 models. This is the same problem on my 2014 Expedition. Ford ordered a new part in September of 2021at my expense. Today is 2/15/2022 and the part is still not in and the problem continues and is getting worse.

The contact owns a 2014 Ford Explorer equipped with a Graco Slimfit safety seat. The contact stated that the left harness strap was damaged and ripped in the middle. The contact mentioned that the safety seat was used only for 6 months and was not safe for the child. The manufacturer date was June 3, 2019. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was unknown.

Transmission will suddenly shift gear while driving. On one occasion it downshifted to 1st gear as I was travelling down the highway at 70 mph with my family in the vehicle. Tires locked up and vehicle slid but I was able to regain control and did not hit anything. In addition, in multiple occasions the Instrument Panel shuts off all the gauges for the exception of the RPM's and shows a wrench and loosing some power. Also while driving at low speeds the transmission disengages and slips but no sign of transmission issues. On all instances above I parked the vehicle, shut off for a minute, restart and drove away like nothing happened. No codes, no warnings. Brought it to several mechanics and they are not able to tell me whats wrong. Spoke to Ford and they said is nothing they have seen on the Ford Expedition but the symptoms are similar to an issue on a F-150. I'm very concerned as this can happened at any time and I know if it happens on snow It will probably cause a major accident. Don't feel safe driving the vehicle.

I was sitting sat a stop light, when the light turned green, I stepped on the gas pedel but the car did not move. I took my foot off the gas, let the engine rpm go down, then stepped on the gas again. As the engine rpm went up, the transmission dropped into gear with a loud, jerking cluck sound. The dashboard flashed and then went dead. I had no speedometer, fuels, coolant, voltage gages, the only thing that worked was the tacometer. I pulled over and turned the car off, but when I started the car again, all the gages worked as normal and drove fine until the next incident.

I was driving down the street at 40mph when all of a sudden the transmission down shifted into first gear. Because this happened on its own, there were no brake lights to warn the car behind me that I was slowing down at a rapid rate. The wrench symbol flashed on the dashboard and went away, so I took the vehicle to a Ford dealer the next morning when they opened up.

Transmission will suddenly shift gear while driving. One on occasion it downshifted to 1st gear. Luckily we were only going 45 mph, so I was able to maintain control of the vehicle. In a separate instances it downshifted 1 gear while driving 60 mph, remained in the lower gear and appeared to be stuck in that gear, because after coming to a complete stop it was very slow to pick up speed and didn't shift gears. Same thing happened within a 1 1/2 weeks, driving 70 mph, feel a slight jerk, transmission gets stuck in lower gear (noticeable higher RPM) and then magically clears itself up a few minutes later. Took it to 2 different Ford Dealers. Both say, the Molded Lead Frame/Valve Body assembly has gone bad. There is no recall for this, yet we had the exact same issue on a 2013 F-150. There had been a recall for model years (up to 2012) but not 2013. Then a few months later, the 2013 model year as included (I guess enough people complained). Now Ford claims that recall doesn't cover the 2014 Expedition with the 5.4L engine. Utter nonsense, same problem, same part that is failing/needs replacing.

As I was driving on the freeway my transmission downshifted and my rear wheels locked up and I lost control of my vehicle with all 4 of my children in the car with me! After this happened the check engine light came on and I had the code read at my local auto parts store and the error code was P0720 for the output shaft sensor which is located on the lead frame inside my transmission. I called my Ford dealer to get a quote to fix my car and was told based on my VIN the part number for the faulty part is AL3Z7G276D. When I looked up this part number on the internet I found that this part was recalled for the same exact thing that happened to me except that the current recall didn’t include my model year and build. I’m confused as to why if the recalled part number is in my truck and I almost died along with all 4 of my children because of it that my car is not covered in this safety recall.