IllustrationPAINT IS PEELING OFF THE BACK HATCH
2012 Ford Expedition
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2012 Ford Expedition do not stand out strongly from the model-year median of 155.
About this comparison →How this year compares
Owner complaints by model year
Compare all Expedition years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
140–25K
625–50K
1750–75K
1575–100K
21100–150K
12150K+
85 reports with mileage · 33 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 64 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Vehicle Speed Control. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports2 fire reports4 injury reports
What owners actually said
118 reportsTL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 50 MPH, THE INSTRUMENT CLUSTER FAILED AND WENT BLANK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JOHNSON BROTHERS FORD LINCOLN, 7455 SOUTH GENERAL BRUCE DR, TEMPLE, TX 75505) WHERE IT WAS DIAGNOSED THAT THE MOLAR LEAD FRAME NEEDED TO BE REPLACED. THE VEHICL…
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TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 50 MPH, THE INSTRUMENT CLUSTER FAILED AND WENT BLANK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JOHNSON BROTHERS FORD LINCOLN, 7455 SOUTH GENERAL BRUCE DR, TEMPLE, TX 75505) WHERE IT WAS DIAGNOSED THAT THE MOLAR LEAD FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 13199951. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 95,000.
WHILE DRIVING VEHICLE ON A CITY STREET IT DOWN SHIFTED AND CAUSED TIRES TO SKID. I CONTACTED FORD MOTOR COMPANY AFTER RESEARCHING THE PROBLEM AND FINDING A RECALL FOR THIS SITUATION (16S19). HOWEVER THEY INFORMED ME THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL.
ON 07/24/2017 I HAD CONTACTED NHTSA TO CONFIRM THAT A RECALL HAD BEEN PLACED ON MY 2012 FORD EXPEDITION DUE TO SOME ISSUES I WAS EXPERIENCING . I WAS PROVIDED THE CONTACT NUMBER FOR THE MANUFACTURE FOR RESOLUTION. ON 07/24 ANDY MOHR FORD LINCOLN, PLAINFIELD, IN WAS CONTACTED AND AN 07:30 AM APPT. WAS MADE FOR THAT FOLLOWING MORN…
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ON 07/24/2017 I HAD CONTACTED NHTSA TO CONFIRM THAT A RECALL HAD BEEN PLACED ON MY 2012 FORD EXPEDITION DUE TO SOME ISSUES I WAS EXPERIENCING . I WAS PROVIDED THE CONTACT NUMBER FOR THE MANUFACTURE FOR RESOLUTION. ON 07/24 ANDY MOHR FORD LINCOLN, PLAINFIELD, IN WAS CONTACTED AND AN 07:30 AM APPT. WAS MADE FOR THAT FOLLOWING MORNING TO PERFORM THE 16S19 WHICH ONLY TOOK ABOUT 20 MINUTES FROM THE TIME OF CHECKING IN, 07/25. I WAS VERY WORRIED ABOUT MY DRIVE TO THE DEALERSHIP AS THE SPEEDOMETER IMMEDIATELY DROPPED TO 0, VEHICLE BEGAN JERKING FORWARD AND LOST OF SPEED. I PULLED OVER SEVERAL TIMES HOPING THE ISSUE WOULD CORRECT ITSELF. EVENTUALLY THE PIC OF A WRENCH AND SERVICE ENGINE LIGHT APPEARED ON THE DASHBOARD ALL OF WHICH DISAPPEARED ONCE I ARRIVED AT THE DEALERSHIP, AND TURNED THE KEY OFF AND BACK ON AGAIN. WITHIN 20 MIN'S OF ARRIVING I WAS INFORMED THAT THE 16S19 UPDATE HAD BEEN COMPLETED. I ASKED QUESTIONS TO THE MECHANIC TO FIND OUT WHAT EXACTLY HAD BEEN DONE FOR A BETTER UNDERSTANDING. THE MECHANIC WAS VERY NICE, BUT GAVE ME THE IMPRESSION THAT WE PREFORMED THE 16S19 UPDATE, WHICH IS WHAT WE WERE NOTIFIED TO DO, COULDN'T CONFIRM THAT THE PROBLEM IS FIXED. WHEN I DROVE HOME THE PROBLEM SEEMED TO BE FIXED. THERE WAS A LITTLE HESITATION, BUT THE RIDE WAS FINE OVER ALL. I WAS EXCITED HOPING TO HAVE MORE CONFIDENCE IN THE VEHICLE I DRIVE TO TRANSPORT MY FAMILY FOR DAY TO DAY ACTIVITIES. ABOUT THREE HOURS LATER I TOOK A QUICK TRIP TO THE STORE, WHICH TURNED INTO A VERY STRESSFUL EVENT HAVING TO PULL OVER SEVERAL TIMES DUE TO THE CARS INTERMITTENT LOSS OF THE TRANSMISSION OUTPUT SPEED SENSOR (OSS) SIGNAL TO POWERTRAIN CONTROL MODULE, POTENTIALLY RESULTING IN A TEMPORARY UNINTENDED DOWNSHIFT INTO FIRST GEAR. MY CHILDREN NORMALLY LEAVE THE HOUSE FOR THE DAY WHILE I'M WORKING. THEY HAVE BEEN HOME ALL WEEK DUE TO MY FEAR OF PUTTING THIS VEHICLE ON THE ROAD.
TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 65 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR INDEPENDENTLY AND THE POWER TRAIN SENSOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN), BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS SERVICED AT LEGACY FORD …
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TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 65 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR INDEPENDENTLY AND THE POWER TRAIN SENSOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN), BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS SERVICED AT LEGACY FORD OF MCDONOUGH (LOCATED AT 413 INDUSTRIAL BLVD, MCDONOUGH, GA, 30253), BUT THE FAILURE RECURRED THE NEXT DAY. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK. THE CONTACT INFORMED THE DEALER THAT SHE WAS AFRAID TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE DEALER INFORMED THE CONTACT THAT SHE COULD TAKE THE VEHICLE TO ANY OTHER FORD DEALER FOR DIAGNOSTIC TESTING. THE CONTACT CALLED A CLOSER LOCAL DEALER (COURTESY FORD LOCATED ON 1636 DOGWOOD DR SE, CONYERS, GA, 30001). WHILE DRIVING TO THE SECOND DEALER, THE SPEEDOMETER DROPPED TO ZERO, THERE WAS A JOLT, AND THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. AFTER KEEPING THE VEHICLE FOR A WEEK, THE SECOND DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 12629998. THE CONTACT ALSO INQUIRED ABOUT A LOANER VEHICLE, WHICH WAS DENIED DUE TO NOT HAVING DIAGNOSIS RESULTS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
OUR 2012 EXPEDITION SPEEDOMETER HAS REPEATEDLY DROPPED TO ZERO AND STOPPED FUNCTIONING WHILE DRIVING ON THE HIGHWAY. WE BOUGHT THE TRUCK LAST MONTH AS A FORD CERTIFIED VEHICLE. IT HAS 30K ORIGINAL MILES. THIS IS A MAJOR SAFETY ISSUE. WE HAVE ALSO SUBMITTED A COMPLAINT REGARDING INTERMITTENT LOSS OF TRANSMISSION OUTPUT.
OUR 2012 EXPEDITION IS EXPERIENCING REPEATED INTERMITTENT LOSS OF TRANSMISSION OUTPUT AND UNEXPECTED DOWNSHIFT INTO FIRST GEAR (AS NOTED IN THE FORD RECALL NOTICE DATED APRIL 2016). THIS IS A MAJOR SAFETY RISK FOR OUR FAMILY. WE BOUGHT THE VEHICLE AS A CERTIFIED FORD, BUT THE RECALL HADN'T BEEN ADDRESSED. TO DEAL WITH THE PRO…
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OUR 2012 EXPEDITION IS EXPERIENCING REPEATED INTERMITTENT LOSS OF TRANSMISSION OUTPUT AND UNEXPECTED DOWNSHIFT INTO FIRST GEAR (AS NOTED IN THE FORD RECALL NOTICE DATED APRIL 2016). THIS IS A MAJOR SAFETY RISK FOR OUR FAMILY. WE BOUGHT THE VEHICLE AS A CERTIFIED FORD, BUT THE RECALL HADN'T BEEN ADDRESSED. TO DEAL WITH THE PROBLEM, WE BROUGHT THE VEHICLE TO ANOTHER FORD DEALER. THE DEALER SAID THEY MADE THE REPAIR SPECIFIED IN RECALL NOTICE (CONTROL MODULE REPROGRAMMING), BUT THAT DIDN'T SOLVE THE PROBLEM: THE INTERMITTENT LOSS OF TRANSMISSION OUTPUT CONTINUES. NOW THE RECALL NOTICE HAS BEEN REMOVED FROM OUR RECORD AND THE RECALL NOTICE IS NO LONGER ASSOCIATED WITH VIN. THIS IS UNACCEPTABLE. WE NEED THIS TO BE REPAIRED!
VEHICLE RANDOMLY DOWN SHIFTING AT HIGH RATE OF SPEED CAUSING REAR TIRES TO LOCK UP. SAME EXPERIENCES AS LISTED IN APRIL 27, 2016 RECALL NOTICE. MY VEHICLE WAS MADE IN SAME MANUFACTURED PLANT BUT A FEW DAYS OUT OF THE RECALL DATES FOR VEHICLES. TRANSMISSION KEEPS SLIPPING WHILE IN MOTION OF VEHICLE. NO ACCIDENTS OCCURRED BUT SEVE…
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VEHICLE RANDOMLY DOWN SHIFTING AT HIGH RATE OF SPEED CAUSING REAR TIRES TO LOCK UP. SAME EXPERIENCES AS LISTED IN APRIL 27, 2016 RECALL NOTICE. MY VEHICLE WAS MADE IN SAME MANUFACTURED PLANT BUT A FEW DAYS OUT OF THE RECALL DATES FOR VEHICLES. TRANSMISSION KEEPS SLIPPING WHILE IN MOTION OF VEHICLE. NO ACCIDENTS OCCURRED BUT SEVERE SAFETY CONCERNS AT THIS POINT.
I WAS INVOLVED IN A TRAFFIC COLLISION TODAY, MAY 15, 2015, GOING SOUTHBOUND THE SPEED OF 45MPH ON A CITY STREET IN RANCHO CUCAMONGA CA. ANOTHER CAR GOING WESTBOUND DIDN'T WAIT AT STOP SIGN, WENT THROUGH THE INTERSECTION, I SLAMMED ON THE BRAKES AND TURNED WHEEL TO THE RIGHT TO AVOID HITTING HER BUT WE COLLIDED, I WAS SPUN AROUND…
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I WAS INVOLVED IN A TRAFFIC COLLISION TODAY, MAY 15, 2015, GOING SOUTHBOUND THE SPEED OF 45MPH ON A CITY STREET IN RANCHO CUCAMONGA CA. ANOTHER CAR GOING WESTBOUND DIDN'T WAIT AT STOP SIGN, WENT THROUGH THE INTERSECTION, I SLAMMED ON THE BRAKES AND TURNED WHEEL TO THE RIGHT TO AVOID HITTING HER BUT WE COLLIDED, I WAS SPUN AROUND, SHE ENDED UP IN THE FRONT YARD THE HOUSE ON THE CORNER. THE FRONT OF MY VEHICLE HIT THE FRONT FENDER AND FRONT DOOR OF THE PASSENGER SIDE OF HER VEHICLE. ONLY 1 AIRBAG DEPLOYED IN MY VEHICLE, THE PASSENGER SIDE, WITH NO PASSENGER SITTING THERE. MY VEHICLE HAS SEVERAL OTHER AIRBAGS THAT DID NOT DEPLOY, EVEN THOUGH THE WHOLE FRONT END WAS SMASHED. ALSO, THE ONE AIRBAG THAT DID DEPLOY CAUGHT ON FIRE, AND FILLED THE INTERIOR OF THE TRUCK WITH A BURNING WHITE SMOKE, NOT POWDER. IT WAS A VERY STRONG BURNING SMELL THAT I INHALED A LOT OF. NOT SURE WHY ONLY THE ONE AIRBAG DEPLOYED AND ALL THE OTHERS DIDN'T??? PLEASE HELP ME IN GETTING TO THE BOTTOM OF THIS. SHOULD OTHER VEHICLES LIKE MINE BE RECALLED? I HAVE TO SAY, ALTHOUGH I WAS NOT SEVERELY INJURED, IT WOULD HAVE BEEN WAY BETTER IF MY SAFETY RESTRAINT SYSTEM WOULD HAVE WORKED THE WAY IT WAS INTENDED. HAVE THERE BEEN OTHER INSTANCES LIKE MINE? WHAT SHOULD FORD MOTOR COMPANY DO FOR ME? WHAT DO I DO NEXT? PLEASE HELP ME. THANK YOU, [XXX] ## VIN PASSED ## FORD, EXPEDITION, 2012 ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
MY 2012 EXPEDITION LIMITED HAS 102,000 MILES. IT HAS BEGAN TO DOWNSHIFT UNEXPECTEDLY IN THE RANGE OF 15MPH TO APPROXIMATELY 30 MPH. IT SEEMS TO DOWNSHIFT THEN GET STUCK IN A LOWER GEAR. THE TRANSMISSION SLOWS YOU DOWN UNEXPECTEDLY, AND WON'T ALLOW YOU TO INCREASE SPEED UNTIL YOU PULL OVER AND LET IT GO DOWN TO 0 MPH THEN RESUME …
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MY 2012 EXPEDITION LIMITED HAS 102,000 MILES. IT HAS BEGAN TO DOWNSHIFT UNEXPECTEDLY IN THE RANGE OF 15MPH TO APPROXIMATELY 30 MPH. IT SEEMS TO DOWNSHIFT THEN GET STUCK IN A LOWER GEAR. THE TRANSMISSION SLOWS YOU DOWN UNEXPECTEDLY, AND WON'T ALLOW YOU TO INCREASE SPEED UNTIL YOU PULL OVER AND LET IT GO DOWN TO 0 MPH THEN RESUME ENTERING BACK INTO TRAFFIC. I HAVE FOUND SITES LIKE 360 LEGAL WHICH SAY FORD HAS A RECALL FOR A MODULE TO BE REPROGRAMMED, BUT FORD CUSTOMER SERVICE STATES THERE IN NO SUCH RECALL AND NO COMPLAINTS HAVE BEEN MADE REGARDING THIS DEFECT. IT'S VERY UNSAFE IN TRAFFIC WHERE YOU SLOW THEN GIVE IT GAS TO EXPECT IT TO INCREASE SPEED AND IT SUDDENLY SLOWS NO MATTER HOW FAR YOU DEPRESS THE GAS PEDAL. THE TRANSMISSION REVS UP LOUDLY AS IT YOU WERE INCREASING SPEED BUT YET YOUR SPEED CANNOT INCREASE. THIS HAS HAPPEN AFTER SLOWING FOR TRAFFIC LIGHTS AND ACCELERATING AGAIN, WHEN I PULL OUT OF MY DRIVEWAY AND ACCELERATE TO DRIVE AWAY, AND IN THE SCHOOL ZONE AT MY CHILD'S SCHOOL.
Official recalls
316V248000 · Power Train:automatic Transmission
Apr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.
Consequence & remedy
Consequence: An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.
12V190000 · Exterior Lighting:back Up Lights; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
May 3, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT. THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence & remedy
Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE R POSITION AND THE VEHICLES TRANSMISSION DOES GO IN REVERSE, THE R MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLES NOT SIGNALING IT IS IN REVERSE.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Additional source detail variants (2)
Exterior Lighting:back Up Lights
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT. THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE R POSITION AND THE VEHICLES TRANSMISSION DOES GO IN REVERSE, THE R MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLES NOT SIGNALING IT IS IN REVERSE.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT. THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE R POSITION AND THE VEHICLES TRANSMISSION DOES GO IN REVERSE, THE R MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLES NOT SIGNALING IT IS IN REVERSE.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
12V034000 · Seats:mid/rear Assembly
Feb 2, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ17010 · Unexpected Transmission Downshift
Opened Dec 25, 2017 · Closed Oct 22, 2019
Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Additional source detail variants (2)
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Power Train:automatic Transmission
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.