2007 Ford Expedition

The contact owns a 2007 Ford Expedition. The contact stated while driving approximately 35 MPH, the vehicle stalled in the middle of the roadway. The contact was able to place the vehicle in park(P) and the contact was unable to restart the vehicle. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle had been repaired; however, the fuel pump failed a few years later. The manufacturer had been informed of the failure. The failure mileage was approximately 204,000.

I WAS DRIVING HOME FROM WORK AND MY FORD EXPEDITION STARTED HESITATING. I WAS DRIVING ON WINDING WEST VIRGINIA ROAD AT THE TIME. VEHICLE STALLED OUT AFTER HESITATIONS. I WAS ABLE TO RESTART AND BRING THE VEHICLE BACK TO SPEED. IT HESITATED SEVERAL MORE TIMES. IN TOWN WHEN STARTING FROM A STOP IT STALLED OUT TWICE MORE. STALLING OCCURRED AS I PRESSED ON THE GAS PEDAL. I BROUGHT IT IN TO THE DEALER. THEY CHANGED THE IGNITION COILS. AS I PULLED OUT OF THE DEALER IT STALLED OUT AGAIN. I WAS IN THE MIDDLE OF THE INTERSECTION WHEN THIS OCCURRED AND WAS VERY LUCKY THAT THIS DID NOT CAUSE AN ACCIDENT. I BROUGHT IT BACK TO THE DEALER. THEY HAD TO CHANGE OUT THE FUEL PUMP. THE SIDE THE ELECTRICAL WIRES ON THE PUMP HAD MELTED AND WERE MAKING INTERMITTENT CONTACT CAUSING THE HESITATION AND STALLING. THIS COULD HAVE VERY EASILY CAUSED AN ACCIDENT. *TR

BACKING OUT OF MY DRIVEWAY, THE TRUCK DIED AND WOULD NOT RESTART. I HAD IT TOWED TO MY MECHANIC AND WAS TOLD THE FUEL PUMP WAS BAD. WHEN HE REMOVED THE PUMP FROM THE GAS TANK, MY MECHANIC NOTICED THE ELECTRICAL WIRES HAD BURNED UP. HE STATED THAT HE WAS SURPRISED IT DIDN'T START A FIRE OR EXPLODE. I CANNOT FIND ANOTHER FUEL PUMP ANYWHERE. FORD SAYS THEY DON'T KNOW WHEN ANY WILL BE AVAILABLE, MAYBE NOVEMBER. I AM STUCK MAKING PAYMENTS AND KEEPING INSURANCE ON A VEHICLE THAT MAY NEVER RUN AGAIN. *TR

OUR FAMILY DROVE OUR EXPEDITION EL TO HILTON HEAD ISLAND, SC. AFTER STOPPING TO RENT SOME BIKES WE WENT TO START OUR VEHICLE AND IT WOULD NOT START. AFTER HAVING IT TOWED TO A LOCAL SHOP WE WERE TOLD THAT OUR FUEL PUMP WAS BURNED UP AND THAT THEY WOULD ORDER A NEW PUMP. THE NEXT DAY THEY CALLED BACK TO INFORM US THAT THERE ARE NO FUEL PUMP'S AVAILABLE FOR THE EXPEDITION EL 131" WHEEL BASE AND THEY HAVE NO IDEA WHEN THEY WILL BE AVAILABLE AND FORD WOULD NOT GIVE THEM ANY INFORMATION. WE CONTACTED FORD AND THEY WOULD NOT HELP US UNLESS WE TRANSFERRED THE VEHICLE TO A FORD DEALERSHIP. WE DID THAT AND THE FORD DEALERSHIP TOLD US THE EXACT SAME THING. AFTER TRYING ALL WEEK TO FIND A FUEL PUMP OR TRY TO USE THE SHORTER VERSION THERE WAS NO WAY TO FIND ONE. WE ENDED UP HAVING TO RENT A CAR AND DRIVE IT BACK 1000 MILES TO MICHIGAN. WHEN WE GOT BACK TO MICHIGAN AND CONTACTED FORD THEY ONCE AGAIN SAID IT IS NOT THEIR FAULT, THE CAR IS NOT UNDER WARRANTLY AND SORRY FOR THE INCONVENIENCE BUT THEY OWE US NOTHING AND THEY CAN'T HELP US. WHEN I ASKED WHEN THERE WOULD BE FUEL PUMPS AVAILABLE THEY NEVER RESPONDED. I LOCATED A USED FUEL PUMP IN CANADA AND SHIPPED IT TO THE FORD DEALERSHIP. I THEN FLEW BACK TO HILTON HEAD AND DROVE IT BACK. THE FIRST TIME WE STOPPED THE CAR TO GET SOMETHING TO EAT THE CAR WOULD NOT START. I FINALLY GOT IT STARTED AND NEVER SHUT THE CAR OFF AGAIN FROM SC TO MICHIGAN - EVEN WHILE PUMPING GAS AND NEVER LET THE TANK GET BEOW 1/2 A TANK. THE CAR NOW JERKS AND THE FUEL PUMP IS ABOUT TO GO AGAIN. EVERY TIME I GET IN THE CAR I AM AFRAID IT IS JUST GOING TO STOP WORKING AND I WILL GET IN AN ACCIDENT. SO FAR IT HAS COST US OVER $2000.00 TO JUST GET THE CAR BACK HOME AFTER ALL THE EXTRA COSTS AND FORD WILL NOT TELL US ANYTHING OR WHEN ANY WILL BE AVAILABLE. THEY FURTHERMORE SAID THEY WORK CLOSELY WITH NHTSA AND THERE ARE NO ISSUES WITH THIS PART. *TR

THIS IS MY WIFE'S VEHICLE AND SHE WAS TAKING MY KIDS AND A FEW FROM THE NEIGHBORHOOD AS WELL AS MY DISABLED FATHER TO SONIC TO GET SOME ICECREAM. I WAS AWAY FOR A BASEBALL TOURNAMENT WITH MY 9 YR OLD AND RECEIVED A CALL THAT THE CAR WOULD NOT START. I HAD TO LEAVE AND MISS MY SONS GAME TO MAKE SURE MY WIFE WAS OK. WELL AFTER TRYING EVERYTHING I COULD AND STILL COULD NOT GET IT STARTED I HAD IT TOWED TO A GARAGE. THEY DROPPED THE TANK AND FOUND THAT THE CONNECTORS ON THE PUMP WERE MELTED AND STATED THIS COULD HAVE CAUSED A FIRE. NOW I WAS TOLD BY A FORD DEALER THAT THE WERE REMAKING THE PUMPS AS THEY KNEW OF THIS ISSUE. SO IF YOU KNOW OF THIS ISSUE AND DON'T ADVISE THE PUBLIC I FEEL THEY ARE LIABLE FOR ANY DAMAGE OR CLAIMS THAT THIS ISSUE MAY CAUSE. THE WORST PART IS WHEN I TRIED TO GET A NEW FUEL PUMP FOR THIS I WAS TOLD THEY WERE ON BACK ORDER AND WOULD NOT BE AVAILABLE UNTIL AUG 5 2013. SO THAT IS 2 MONTHS WITHOUT A SECOND CAR, AND MAKES IT VERY HARD TO MAKE IT TO WORK ONTIME. FORD THEN STATED THAT I DOSE NOT SHOW THAT I ORDERED A PART AND THEY COULD NOT HELP UNLESS I ORDERED THE PART AND THEN THEY WOULD SEE ABOUT THE PROBLEM. NOW A RECALL SHOULD BE LOOKED INTO FOR THIS AS MELTED WIRES IN A SECURED GASOLINE TANK. THAT SOUNDS MORE LIKE AND IED WAITING TO HAPPEN. I WOULD APPRECIATE YOU LOOKING INTO THIS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON THE INTERSTATE OR FWY AT ABOUT 55-60 MPH - I START TO INCREASE IN SPEED, WHILE GOING WITH THE FLOW OF TRAFFIC MY EXPEDITION EDDIE BAUER MODEL SPURTS/HESITATES/LOSES POWER "BUT NEVER CUTS OFF" EVERY TIME BEFORE THE SPEED INCREASES. WE TOOK IT TO THE FORD DEALER SEVERAL TIMES AN THEY ARE UNABLE TO DETERMINE WHAT IS WRONG WITH THE VEHICLE. THE FORD DEALER TOLD US THEY CAN'T DO NOT ABOUT IT UNTIL THE ENGINE LIGHT COMES ON. WE SUGGESTED TO THE FORD DEALER THAT IT MAYBE THE FUEL FILTER OR O2 SENSOR BUT THEY TOLD US THIS MODEL VEHICLE DOES NOT HAVE A FUEL FILTER AND OUR O2 SENSORS ARE GOOD. MY ISSUE IS WHY SHOULD I HAVE TO WAIT TILL THE VEHICLE BREAKS DOWN WHEN IT DOES THIS ALL THE TIME. *TR

I WAS DRIVING MY 2007 FORD EXPEDITION EL ON THE HIGHWAY AND IT STARTED SPUTTERING. AS I STARTED TO CHANGE LANES TO EXIT THE FREEWAY I LOST ALL POWER. LUCKILY RIGHT AT THE END OF THE FREEWAY EXIT RAMP WAS A SHOPPING PLAZA. I COASTED INTO THE PLAZA THEN MY HUSBAND, 3 KIDS AND 2 STRANGERS PUSHED ME SAFELY INTO A PARKING LOT. I HAD THE CAR TOWED TO MY LOCAL FORD DEALER ON 6-10-13. THE DIAGNOSIS WAS I NEEDED A NEW FUEL PUMP. AFTER SEVERAL DAYS OF TELLING ME IT WAS COMING. THE DEALERSHIP CONFESSED THAT THE PART WAS ON NATIONAL BACK ORDER AND EXPECTED DELIVERY WAS SOME TIME AFTER AUGUST 4TH 2013. MY WARRANTY WILL ONLY COVER 8 DAYS OF A RENTAL. MY LOCAL DEALER WILL NOT GIVE ME A CAR NOR WITH FORD CORPORATE. MY DEALER ALSO MENTIONED THAT OTHER MODEL FORDS HAVE FUEL PUMPS ON BACKORDER LIKE THE TAURUS AND EXPLORER. I AM WONDERING IF THIS IS DESIGN FLAW IN GENERAL WITH THE FORD FUEL PUMPS AND THEY ARE TRYING TO KEEP IT FROM GOING TO A RECALL. ONE POST I SAW THE GUY SAID HIS DEALER TOLD HIM THERE WERE 1286.00 EXPEDITION EL FUEL PUMPS ON BACK ORDER. THIS IS NOT RIGHT. I WILL BE WITHOUT A CAR FOR 56 DAYS. OF THOSE 56 I CAN ONLY GET A CAR FOR 8. WHAT AM I SUPPOSED TO DO? FORD NEEDS TO FIX THIS FOR FREE AS WELL AS GIVE EVERYONE A RENTAL UNTIL THEIR CAR IS FIXED. *TR

I WAS TRAVELING DOWN THE HIGHWAY AND WAS COMING UP TO A STOP LIGHT AND THE VEHICLE DIED OUT. I WAS ABLE TO GET THE VEHICLE STARTED AND SHORTLY AFTER THAT, I WAS TRAVELING DOWN THE HIGHWAY AGAIN AND WHILE I WAS SPEEDING UP TO ABOUT 55 MPH THE VEHICLE SHUT DOWN AGAIN AND I WAS BARELY ABLE TO GET AWAY FROM THE TRAFFIC AROUND ME AND GET THE VEHICLE PULLED OVER TO THE SIDE OF THE ROADWAY. I ATTEMPTED RESTARTED THE VEHICLE AND IT COULD NOT GET THE VEHICLE TO RESTART, LUCKILY I WORK ON VEHICLES MYSELF AND DETERMINED THAT THE PROBLEM WAS A FUEL PUMP ISSUE. I TAPPED ON THE FUEL TANK, GOT THE VEHICLE STARTED AND WAS ABLE TO DRIVE ME AND MY FAMILY ALL THE WAY BACK HOME, BUT THE VEHICLE WAS DRIVING ROUGH AND NO LIGHTS CAME ON INDICATING I HAD A PROBLEM, BEFORE OR AFTER. I WILL GET THE VEHICLE TESTED ON TO SEE WHAT WOULD HAVE CAUSED IT. AFTER READING A GREAT NUMBER OF THESE COMPLAINTS, THE PROBLEM SEEMS TO POINT AT AND IS CLEARLY INDICATING IT IS THE FUEL PUMP!! WE WERE VERY LUCKY THAT THE VEHICLE DIDN'T EXPLODE BECAUSE THE FUEL PUMP WIRES HAVE A TENDENCY TO MELTED ON THE FUEL PUMP. I DOUBT FORD WOULD PAY FOR THIS FUEL PUMP FAILURE IT SEEMS TO BE A COMMON PROBLEM WHEN YOU LOOK ON-LINE. *TR