2016 Ford Escape

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a code indicating a failure of the fuel separator sensor. Further investigation determined that the sensor was stuck in the open position, potentially exposing the vehicle occupants to toxic fumes. The contact stated that the diagnosis was confirmed by a second independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 32,825.

Rear passenger door came open while driving with my granddaughter in vehicle. No warning just flew open while driving. Vehicle is at dealer getting door latch replaced. There were recalls for the exact same problem on several ford escapes but apparently mine is not in that recall. I want this looked into please. As this could have caused injury or death if my granddaughter had not been properly restrained. Do not have any report from dealer as is still in shop being repaired.

The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.

Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The "Transmission Failure, Service Now" message was displayed. The vehicle was towed to the dealer, where NHTSA Campaign Number: 22V413000 (Power Train) recall repair was performed; however, the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she had not received notification of NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.

My engine suffered the coolant intrusion issue that many ford eco boost engines are experiencing. I reached out to ford because its a part of their ford TSB (which I have copies of and sent Ford). I was quoted 12,249$ By the ford dealership to fix my engine, when this is an on going issue with ford ecoboost engines. There were no warnings other than my car overheated once and kept losing coolant into the engine (white smoke from tailpipe) the check engine light finally came on 2 days before I took it into the dealership (my husband assumed it was head gasket). The dealership has diagnosed engine failure, it wasn’t until then we started doing research and realized there is even a lawsuit against ford for this issue. My car insurance will not pay for it because it is not an issue caused from collision. I am a mother of 2 with no vehicle now, I cannot put 12,249$ for a new engine, and shouldn’t have to when this is an issue on Fords part. I have reached out to Ford directly who also refuses to take responsibility even though they as a company have posted the TSB regarding the issue. I bought my car certified pre owned with 30k mikes. It’s under 100k with a failed engine. A ford representative at the dealership made the comment “most people trade their cars in every 2-3 years” when I mentioned I thought I bought a reliable vehicle to buy and pay off. Basically they know it won’t last when they sell it is what that boils down too, and count on people trading it in.