2022 Ford Escape Hybrid

The contact owns a 2022 Ford Escape. The contact stated that the front driver's side door check arm hinge failed, and the door would not properly open and close. The contact had to enter and exit the vehicle through the front passenger’s side of the vehicle. The local dealer was notified of the failure and informed the contact of an upcoming campaign to repair the vehicle. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.

There is a significant amount of engine oil leak. Confirmed by an employee at auto zone. We were worries about the recall as it was exactly what the recall said, that the engine might explode. The problem confirmed at auto zone. We called the ford service center, they said the don't have this recall code in their system so they transferred the call to corporate office. the corporate office said someone will call us but nobody called.

From the NHTSA recall notes: May 26,2023 Manufacturer Recall Number23S27 NHTSA Recall Number23V380 Recall StatusRecall Incomplete, remedy not yet available Summary ON YOUR VEHICLE, THE ENGINE COULD FAIL PREMATURELY. IN THE EVENT OF AN ENGINE FAILURE, SIGNIFICANT QUANTITIES OF ENGINE OIL AND/OR FUEL VAPOR MAY BE RELEASED INTO THE UNDER HOOD ENVIRONMENT AND MAY MIGRATE TO AND/OR ACCUMULATE NEAR IGNITION SOURCES. ENGINE FAILURE IS EXPECTED TO PRODUCE LOUD NOISES EXAMPLE METAL-TO-METAL CLANK AUDIBLE TO THE VEHICLES OCCUPANTS. AN ENGINE FAILURE WILL ALSO RESULT IN A REDUCTION IN AVAILABLE ENGINE POWER. Safety Risk ENGINE OIL AND/OR FUEL VAPOR THAT ACCUMULATES NEAR A COMBUSTIBLE SOURCE MAY IGNITE, INCREASING THE RISK OF A FIRE. Remedy FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO DEVELOP A REMEDY FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE PARTS AND LABOR. THE REMEDY IS ANTICIPATED TO BE AVAILABLE BY OCTOBER 2023. As of 2/26/24, Ford has still not released a remedy to this safety-related recall.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Issue 1: Car is currently @ dealership for recall 23E09 Emissions. Dealership is currently unable to resolve error codes and reset, they believe due to a bad battery, car has less than 15k on it. They are obtaining a new battery. This recall has net even made it into your database yet. Issue 2: The more concerning issue, Safety recall notice 23S27 / NHTSA Recall dated May 26, 2023, of which we were notified of in June 2023 still has not been resolved. After several attempts to obtain information from the dealership and Ford itself we have not been able to determine if or when a repair may be approved. This is very concerning because of the nature of the recall and the potential for harm to any passengers. This is the third recall since our purchase, the first recall # 22S47 (under the hood Fire) was supposedly corrected by the dealership on 01/26/22. I hope you agree the safety recall (23S27) is of utmost importance based on the devastating potential it has. I do not believe I'm being unreasonable by expecting a resolution to this issue in a timely manor, we are are just over 3 months away from a year since the recall was issued.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.