I bought this car in June 2022 brand new. This morning I received an alert on my phone from Ford saying that my car is in "Deep Sleep" mode to conserve battery energy and my remote features including start/stop and lock/unlock. I went to my car and I could not get into my car and it did not start. When I contacted the dealership…
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I bought this car in June 2022 brand new. This morning I received an alert on my phone from Ford saying that my car is in "Deep Sleep" mode to conserve battery energy and my remote features including start/stop and lock/unlock. I went to my car and I could not get into my car and it did not start. When I contacted the dealership, Vista Ford in Woodland Hills, CA, they informed me that this is a feature on the car, and that if the car is not driven within 48 hours, the car will go into Deep Sleep. I drove the car the night before, not even 8 hours prior so I do not understand why this happened. I manually used my key from the fob to get into my car, and asked the sales manager to assist me on how to start the car. He said I had to set the fob in the middle console and push the start button. It did not work. I had to call AAA to come and jump my brand new car to start. This is putting me at risk and this car is not safe to drive because it goes into this deep sleep mode and does not start. The dealership said the first available appointment was not until 3/08/23 which is in about two weeks. I hope the factory is able to disable this deep sleep mode. It is unsafe to have a car that does not start and you cannot get into your vehicle. I already had a recall for the cooling of the engine, now my car will not start, and I can't get into it, what's next?
NHTSA ODI #11508957
Official recalls
0
No recalls in this snapshot.
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NHTSA investigations
1
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
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