2022 Ford Escape Hybrid

The contact owned 2022 Ford Escape. The contact stated that while her husband was driving 65 MPH uphill, another vehicle attempting to make a left turn in front of the vehicle crashed into the vehicle. The contact stated that several air bags deployed inside the vehicle; however, the steering wheel and the front passenger’s side air bags failed to deploy. The contact stated that the Forward Collision Avoidance feature failed to operate during the failure. The contact sustained injuries to the head, left hand, and the back. Medical attention was sought. The contact stated that a Police report was not filed. The manufacturer was not notified of the failure. The approximate failure mileage was 180,000.

The contact owns a 2022 Ford Escape. The contact stated while approaching a stop light at approximately 35 MPH with another vehicle ahead approximately five to six car lengths away, the pre collision warning system illuminated. The contact’s foot was hovering over the brake pedal; however, after placing a foot on the brake pedal, the vehicle abruptly stopped. The contact was able to continue driving the vehicle. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that no fault codes were retrieved from a diagnostic test. The dealer reset the automatic braking system to the "LOW" setting from the previous "NORMAL" setting. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 36,898.

The adaptive cruz/lane keeping system turned off without sufficient warning. I was driving for about 10 miles on the freeway and the lane assistance was working fine. Then at a moment of distraction it turned off right as the road turned. My vehicle continued going straight causing my vehicle to hit another vehicle in the next lane. I believe when active cruz and lane assistance turns off a very loud warning alarm tone should go off. Both vehicles I have driven with these features have minimal warning that the systems stopped working. The flashing light on the instrument cluster is not enough!!! When you have been relying on the vehicle to drive itself for a while, and it suddenly stops working, the warning needs to be much stronger, louder and really alert the driver of the system failure.

The right rear brake area screeches loudly when I back up, even if I am not applying the brake. It happens at different times of the day, not just when I start the car. I have taken it in to be repaired twice and they tell me this is normal because the brakes charge the battery and this is the design. They said it happens when the brakes are wet in the morning. I park my car in the garage and every morning it screeches and does not appear to be a moisture issue. My car is new and began happening shortly after I brought it home. I think I am going to call and insist they replace them, as they are not able to repair them. I am concerned there is something wrong. Also, I don't use the adaptive cruise control, as it has accelerated and frightened me, as it tends to act on its own and may go over the speed limit. When I brake it will turn off, I just don't trust it. I think the controls aren't like other speed controls I have used and I maybe not be used to using them. I'm not sure. I had to put a tint on the front windows and a strip on the top of the windshield because it was clear and the sun came in so bright and would reflect off the dash, I was unable to see. The windshield is close to the steering wheel. When I bought the car the hood and door on the driver's side were not properly aligned. Again, they said this is normal. I had to have them repaired. I have never had so many problems with a new car. I am going to try to get the brakes fixed somehow and get something else.