2020 Ford Ecosport

My husband and I were driving down the interstate out of town and the oil pressure light came on as we were exiting. We were close to our destination and decided to check the oil when we stopped. Within seconds I could not accelerate beyond 40 MPH with RPMs climbing up to to 5-6. We checked the oil stick which was fine. Tried to drive to the ford dealership which was less than 3 miles away. After getting less than a third of a mile from where we were the dash lit up and went completely dark and wouldn’t start up.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling); however, the part to do the recall repair was not yet available. The check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,272.

The GPS, Radio, backup camera malfunctions. When the backup camera turns on while I’m driving it’s very distracting. I have videos of the malfunction while it is happening. A few different things happen. I’ve heard of this happening in other eco sports. I do not have the money to have the dealership repair something that isn’t a recall unfortunately. I don’t think there were prior warnings. Recently while driving it popped up on the screen phone volume but there are no phones connected. Sometimes the screen works fine other times it’s black. There are times when it’s blue. Times the backup camera turns on when my foot is on the brakes. The radio stations won’t change when it acts up. No GPS. The phones don’t sync to it anymore. It isn’t synced with the app anymore so I can’t remote control start it and can’t find it on my app if someone else is using it. Since the time changed it is an hr behind. If I change it to the right time it goes back everytime the car is shut off.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 30-35 MPH, the vehicle stalled. The oil light was illuminated. The message “Oil Engine Pressure Failure” was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with an oil tension pulley failure. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact observed smoke coming from the engine compartment, and the check engine warning light was illuminated. The vehicle was not able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The dealer confirmed that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was informed that parts were on back order, and a case was opened. The failure mileage was approximately 105,000.

There is a known recall for this vehicle (Reference NHTSA Safety Recall 23V905) related to the engine oil pump drive belt tensioner arm. According to the recall notice, it says "Parts are now available to repair your vehicle" and "please have this recall performed as soon as possible". My local Ford Dealership has denied my request to have this recall serviced, and refused to schedule me a future appointment for this service, and also could not provide me any approximate date on when this service might be available to me. They said they would not perform this recall unless the part has already failed and the vehicle would therefore have to be towed in, which I have in an email communication from the dealership. This obviously is a direct contradiction of the statement issued in the recall notice, so I wanted to report this as a complaint.