2020 Ford Ecosport

This vehicle suffered a complete engine failure that has been directly linked to the defective engine oil pump, which is the subject of multiple Ford recalls and NHTSA campaign references for EcoSport and Focus models (2016–2022). Despite this known defect, Ford has refused to cover the repair or offer relief, leaving the consumer with a non-functioning vehicle and a significant outstanding loan balance. Details: • Engine failure occurred despite regular maintenance and diligent payment of the auto loan. • Consumer received Ford correspondence acknowledging oil pump failure risks. • Capital City Bank, the lienholder, continues to demand payments for a vehicle that is mechanically inoperable due to a defect outside the consumer’s control. • This defect has created financial hardship and left the consumer without reliable transportation.

On March 13, 2025, while driving, my 2020 Ford EcoSport suddenly lost power and shut down. The vehicle is under Recall 23S64 (oil pump failure). I had to tow it to a shop, which confirmed low oil pressure, then to Ford, who confirmed complete engine failure and replaced the engine parts. I was without a vehicle for 34 days and Ford refused to provide a rental unless it was a Ford-brand, which was unavailable. After the engine replacement, further issues occurred: check engine light, battery failure, overheating, coolant leaks, and multiple installation errors including a missing coolant line bracket (causing leaks), cross-threaded turbo-to-cat converter stud, missing splash shield, and broken overflow line. Repairs cost thousands of dollars out-of-pocket. On May 13, 2025, a new recall was issued on the replacement engine, meaning my car remains unsafe despite the prior recall fix. These failures created unsafe driving conditions (loss of power on the road, overheating, potential engine fire risk). The problems have been confirmed by both Ford and an independent certified shop.

See attached document for complaint. Text from document: After that encounter I called the dealership inquiring as to the availability of the specific repair parts for the recall I was told that unless I was already experiencing a problem they would not even look into the matter. This sounded ridiculous to me so I left messages for management but my calls were not returned.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that after the idle stop feature engaged, the vehicle failed to restart. The engine light was illuminated. The local dealer was contacted and confirmed that there was no warranty coverage on the VIN and was unsure if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response to the call. The failure mileage was approximately 44,000.

I FOUND OUT ABOUT THE RECALL IN A ONLINE NEWS ARTICLE IN DECEMBER 2024. FORD NEVER ADVISED. WHEN I WENT TO A LOCAL DEALERSHIP Winner Ford FOR AN OIL CHANGE IN NOVEMBER 2024 THEY DID NOT ADVISE OF THE RECALL EITHER. THIS NEW DEALER Willis Ford I SAW IN MAY 2025 CONFIRMED THAT THERE COULD BE A PROBLEM WITH MY VEHICLE SINCE THEY FOUND METAL SHAVINGS IN MY CHANGED OUT OIL. THEY ADVISED THEY WOULD INSPECT MY VEHICLE AND REACH OUT TO FORD FOR PERMISSION TO REPAIR MY VEHICLE. AS OF 2 WEEKS AGO THIS DEALERSHIP WAS NOT AWARE THAT PARTS WERE AVAILABLE AND WERE GOING TO GIVE ME A LOANER WHILE I WAITED FOR INSPECTION. THEY OFFERED ANOTHER ECOSPORT THAT THEY CLAIM HAD BEEN INSPECTED AND WAS SAFE. MY ISSUE IS WITH FORD MOTOR COMPANY FOR NOT ADVISING ME OF THE RECALL. I HAVE NOT DRIVEN MY CAR BUT 132 MILES SINCE FINDING OUT ABOUT THE RECALL. I AM AFRAID TO DRIVE IT. I HAVE HAD TO WAIT ON FRIENDS OR FAMILY TO BRING ME TO PHILADELPHIA PA TO SEE MY SON AND GRANDKIDS. THIS IS WRONG ON SO MANY LEVELS. I WILL DEAL WITH THE ISSUES I AM HAVING WITH THE LOCAL DEALERSHIPS REGARDING IGNORANCE REGARDING THE RECALL AND SUBSEQUENT AVAILABILITY OF PARTS CURRENTLY. HOW DO I GET FORD TO COMPENSATE ME FOR NOT ADVISING OF THE ISSUE PROMPTLY THUS ALLOWING ME TO DRIVE SEVERAL HUNDRED MILES IN A DANGERIOUS VEHICLE. THANK YOU FOR YOUR TIME

Got an appointment with Honolulu Ford, Hawaii to check the recall for oil pump and belt they saint we don`t have the part, keep driving till engine blow up then we might replace it I`m a dealer sold the car for customer to use it fot Turo, need to clear the recall If the car blow up or burn, soo dangerous and no repair or part available

The contact owns a 2020 Ford EcoSport. The contact stated that while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to a nearby independent mechanic to be diagnosed, and several unknown DTCs were retrieved. The vehicle remained with an independent mechanic. The vehicle was then towed to a dealer, where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle was serviced at the dealer six days prior to the failure. The contact stated that the failure occurred while the contact was traveling out of town. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have no idea when they will be getting the engine. In the meantime they have no rentals. I have been without a vehicle since [XXX]. They claim I am now 2nd on the list but I will not believe it until I see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.