1999 Dodge RAM 1500

DT*: THE CONTACT STATED WHILE TRAVELING 20 MPH, WITH PRIOR BRAKING, THE VEHICLE STRUCK A TREE. WHEN THIS OCCURRED, THE AIRBAGS DID NOT DEPLOY. THE FRONT CENTER OF THE VEHICLE WAS DAMAGED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. THERE WAS A POLICE REPORT TAKEN AT THE SCENE. ALTHOUGH THE SEAT BELT WAS WORN, THE DRIVER SUSTAINED A FRACTURED NECK. THE MANUFACTURER SENT A REPRESENTATIVE WHO DETERMINED BASED ON THE SPEED AND DAMAGE, THE AIRBAGS SHOULD NOT HAVE DEPLOYED. THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED.

1).WE WERE DRIVING ALONG WHEN THE TRUCK, WE JUST GOT SUDDENLY DIED. THE GAS GAUGE SHOWED 1/4 OF A TANK. IT IS A SINGLE TANK TRUCK, BUT IT WAS OUT OF GAS. WHEN MORE WAS ADDED IT STARTED UP AND RAN. 2). A HEAVY RAIN FELL , MY SONS CARSEAT (LATCHED IN THE BACK SEAT OF THE QUAD CAB) WAS SO WET THE NEXT DAY I HAD TO WASH AND DRY THE PADDING BEFORE IT COULD BE USED. THE WINDOWS WERE SHUT, LOCKED TIGHT AND PARKED ALL NIGHT. 3). MY HUSBAND WAS COMING FROM WORK A DRUNK DRIVER SUDDENLY PULLED IN FRONT OF HIM. TRYING EVERYTHING TO STOP MY HUSBANDS TRUCK HIT HIS. THE AIR BAGS (NONE OF THEM) WENT OFF! THEY WERE "ON" AT THE TIME OF IMPACT. MY HUSBAND WAS GOING AROUND 45 MILES PER HOUR.4). AS MY HUSBAND STARTED TO WORK THE TRUCK SUDDENLY OVER REVVED AND DIED. IT WAS SAID THE TRANSMISSION WENT OUT. IT WAS LATER FOUND IT WAS A SENSOR WENT OUT. NEW SENSOR FIXED IT FOR ABOUT A DAY AND A HALF. 5). TRUCK SHIFTED FUNNY, LOST ALL OIL PRESSURE, AND DIED THE MOTOR FAILED. WHEN IT WAS OPENED UP THE CYLINDER WALLS WERE NOT ASSEMBLED RIGHT AT THE FACTORY IT IS A SURPRISE IT EVEN MADE IT TO 87 THOUSAND MILES IN THE FIRST PLACE. THE XXX WALL PATTERN WAS HIGHLY VISIBLE AND NEVER WORN SMOOTH AS IT SHOULD HAVE IF IT WERE RUNNING PROPERLY FROM THE START. SOME OF THE PIECES ARE "MISSING" ALSO IN THIS MOTOR OTHERS ARE IMPROPERLY ALIGNED. WHEN HE CALLED THE DEALERSHIP IT WAS OUT OF BUSINESS AND THE DODGE COMPANY SAYS YOU BOUGHT IT YOU GOT IT . NOT EVEN 90 THOUSAND MILES ON IT . NOW WE ARE STUCK WITH THE FINANCIAL BURDEN OF PAYING FOR MY CAR PAYMENT( AS TO SHUFFLE THE KIDS AROUND), HIS REPLACEMENT CAR (AS TO GET TO WORK 30+ MILES AWAY), AND THIS PILE OF MISTAKES IN A SHELL THAT IS SUPPOSE TO BE HIS TRUCK . THIS DOES NOT EVEN MENTION THE BURDEN OF THE COST WE ARE SUFFERING FROM TO RE BUILD THIS THING TO WORKING ORDER AGAIN . TO MAKE MATTERS WORSE; THIS IS JUST THE STUFF HE HAS TOLD ME ABOUT SO FAR, MORE IS BEING FOUND WRONG EVERY TIME HE CHECKS IN ON IT. *JB

THE DASH IN MY DODGE RAM 1500 TRUCK BEGAN WITH A HAIRLINE CRACK AT ABOUT 40,000 MILES. I BEGAN BY TAKING IT TO THE DODGE DEALER, WHO SAID THE REGIONAL SERVICE MANAGER WOULD CALL ME. NO ONE EVER CALLED BACK. SINCE THEN, THE DASH AS LITERALLY FALLEN APART. THE IMMEDIATE SAFETY ISSUES ARE (1) THE AIR BAG AND ITS ABILITY TO DEPLOY, AND (2) PIECES OF THE DASH FLYING APART AND INTO OCCUPANTS IN THE EVENT OF A MOTOR VEHICLE ACCIDENT. I HAVE EMAILED CHRYSLER; AFTER CHRYSLER'S 2ND REPLY, NO ONE WOULD RESPOND VIA EMAIL. I HAVE CALLED CHRYSLER'S TOLL FREE CUSTOMER SUPPORT PHONE LINE. I SPOKE WITH A VERY YOUNG AND ADAMANT YOUNG MAN, WHO REFUSED TO BUDGE ON THE REPLY I OBTAINED VIA EMAIL. HE EVENTUALLY TERMINATED THE CONVERSTATION BY HANGING UP ON ME. NEITHER PARTY (EMAIL OR TOLL FREE SUPPORT LINE) WERE INTERESTED IN ACTUALLY SEEING DIGITAL PHOTOS OF THE PROBLEM. THE PHONE SUPPORT REP, WHEN TOLD OF MY SAFETY CONCERNS, SIMPLY RESPONDED THAT IF I THOUGHT IT WAS SUCH A BIG DEAL THAT I SHOULD GO AHEAD AND REPLACE THE DASH MYSELF. SOME ANSWER! I DID STOP BY THE DEALER (AGAIN) THIS AFTERNOON AND GAVE ME A PIECE OF THE DASH IN THE ERSTWHILE HOPE THAT THE NEW SERVICE MANAGER WILL BEGIN TO WORK THIS PROBLEM. PLEASE HELP. I AM VERY FRUSTRATED AND QUITE SURPRISED AT THE TOTAL LACK OF CHRYSLER CUSTOMER CARE. I CAN AFFORD TO REPLACE THE DASH AT MY EXPENSE (LUCKILY), BUT AM TORN BECAUSE OF CHRYSLER'S REFUSAL TO "DO THE RIGHT THING" AND REPLACE THIS UNSAFE DEFECTIVE PART.WHAT DO YOU SUGGEST I DO?IF YOU WANT THE DIGITAL PHOTOS, I CAN SEND THESE AS WELL.*AK