NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
78 reports65,000 miles · Aug 10, 2016
Electronic Stability Control (esc)EngineSteering
VAN HAS SHUT OFF SEVERAL TIMES WHILE IN MOTION. ONCE WHILE IDLE AT A STOP LIGHT. I SPOKE WITH A MECHANIC WHO TOLD ME IT WAS THE KEY FOB. I CHANGED TO MY SPARE KEY TO SEE IF THIS MADE ANY DIFFERENCE BUT THE VAN SHUT OFF TWICE SINCE THEN. THERE IS A RECALL FOR THIS ISSUE ON THE 2010 MODELS BUT NOT 2011. THIS NEEDS TO BE LOOKED AT…
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VAN HAS SHUT OFF SEVERAL TIMES WHILE IN MOTION. ONCE WHILE IDLE AT A STOP LIGHT. I SPOKE WITH A MECHANIC WHO TOLD ME IT WAS THE KEY FOB. I CHANGED TO MY SPARE KEY TO SEE IF THIS MADE ANY DIFFERENCE BUT THE VAN SHUT OFF TWICE SINCE THEN. THERE IS A RECALL FOR THIS ISSUE ON THE 2010 MODELS BUT NOT 2011. THIS NEEDS TO BE LOOKED AT ASAP. LUCKILY THERE HAS NOT BEEN ANY TRAFFIC BEHIND ME WHEN IT HAS STOPPED WHILE DRIVING. I HAVE 2 YOUNG CHILDREN AND THIS IS A MAJOR SAFETY CONCERN. DOES SOMEONE HAVE TO BE SERIOUSLY INJURED OR KILLED BEFORE THE RECALL GETS EXTENDED TO 2011 VEHICLES?
NHTSA ODI #10894833
125,000 miles · Jun 13, 2016
Electrical System
WHEN THE ALTERNATOR IS BAD THE CAR WILL GO OFF IN THE MIDST OF DRIVING IN MOTION ON A CITY STREET. I WAS UNABLE TO USE THE HAZARD LIGHT OR TELL THE CARS BEHIND ME THAT I WAS IN TROUBLE, THE KEY GETS STUCK IN THE IGNITION. YOU ARE JUST STOPPED WHEREVER YOU ARE. MY FAMILY COULD HAVE DIED IT CUT OFF IN THE MIDDLE OF THE STREET.
NHTSA ODI #10873797
85,000 miles · Apr 14, 2016
Electrical System
CAR RANDOMLY WILL NOT START, CAN RANDOMLY STALLS AS WELL. BEEN READING THAT IT'S RELATED TO THE TIPM BUT CHRYSLER WON'T ISSUE A RECALL. THEY'VE ISSUED RECALLS FOR THE EXACT SAME YEAR FOR THE DODGE DURANGO, WHY IS THIS ANY DIFFERENT? HIGHLY FRUSTRATED FOR THE CONSUMER AND DANGEROUS FOR WHEN OUR VAN HAS STALLED WHILE DRIVING. COMP…
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CAR RANDOMLY WILL NOT START, CAN RANDOMLY STALLS AS WELL. BEEN READING THAT IT'S RELATED TO THE TIPM BUT CHRYSLER WON'T ISSUE A RECALL. THEY'VE ISSUED RECALLS FOR THE EXACT SAME YEAR FOR THE DODGE DURANGO, WHY IS THIS ANY DIFFERENT? HIGHLY FRUSTRATED FOR THE CONSUMER AND DANGEROUS FOR WHEN OUR VAN HAS STALLED WHILE DRIVING. COMPLETE POWER LOSS.
NHTSA ODI #10855399
77,700 miles · Feb 3, 2016
Electrical System
I TOWED MY CAR TO MY LOCAL GARAGE & THEY RAN A DIAGNOSTIC AND SAID I HAD A FAULTY TIPM. THEY COULD NOT FIX IT BECAUSE IT HAD TO BE PROGRAMMED AT A DEALERSHIP. I TOOK MY CAR TO SUMMIT DODGE AND THEY SAID THERE WERE "UPDATES" AVAILABLE TO FIX THE TIPM FOR $207. THAT DID NOT WORK AND THE NEXT DAY MY CAR WOULD NOT START AGAIN. THEY …
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I TOWED MY CAR TO MY LOCAL GARAGE & THEY RAN A DIAGNOSTIC AND SAID I HAD A FAULTY TIPM. THEY COULD NOT FIX IT BECAUSE IT HAD TO BE PROGRAMMED AT A DEALERSHIP. I TOOK MY CAR TO SUMMIT DODGE AND THEY SAID THERE WERE "UPDATES" AVAILABLE TO FIX THE TIPM FOR $207. THAT DID NOT WORK AND THE NEXT DAY MY CAR WOULD NOT START AGAIN. THEY THEN REPLACED THE TIPM FOR AN ADDITIONAL $1130. THIS PART WAS RECALLED IN THE DURANGOS AND THE JEEP GRAND CHEROKEE, BUT NOT THE CARAVAN. IT'S THE SAME PART!! THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST CHRYSLER FOR FAULTY TIPMS AND I FEEL MY PART SHOULD BE COVERED UNDER THAT RECALL/LAWSUIT.
NHTSA ODI #10823975
92,000 miles · Jan 15, 2016
Electrical SystemElectronic Stability Control (esc)Engine
I TOOK THE VAN TO DEALER ( AT THE TINME THAT IT DID TURNED ON) SPOKE TO A DEALER MAN AND HE CHECK THROUGH MY VIN NUMBER IF IT WAS UNDER WARRANTY FIRST (WHICH IS NOT) HE MENTIONED TO ME THAT IF I GET THE CODES AND THE CODES MATCH I WOULDNT BE CHARGED THE DIAGNOSTICCHARGES. I TOOK THE VAN (MIND YOU THEY KNOW AM A WOMAN ALONE AND V…
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I TOOK THE VAN TO DEALER ( AT THE TINME THAT IT DID TURNED ON) SPOKE TO A DEALER MAN AND HE CHECK THROUGH MY VIN NUMBER IF IT WAS UNDER WARRANTY FIRST (WHICH IS NOT) HE MENTIONED TO ME THAT IF I GET THE CODES AND THE CODES MATCH I WOULDNT BE CHARGED THE DIAGNOSTICCHARGES. I TOOK THE VAN (MIND YOU THEY KNOW AM A WOMAN ALONE AND VAN DOESNT TURN ON) TO AUTO ZONE GOT THE CODES. ONCE I GOT THE CODES PRINT OUT, I GOT STUCK BC THE VAN WOULD NOT TURN ON. WITH MANY ATTEMPS I MANGE TO TURN ON AND WENT STRAIGHT HOME. THE NEXT DAY I TOOK THE VAN TO THE DEALERS AND LEFT IT THERE OVER NIGHT. THE CODES HAPPENS TO MATCH AND THEY TOLD ME THEY COULD FIX VAN BC THE CYLINDER HEAD AND 3 SPARK PLUGS WHERE UNDER WARRANTY BUT THE VAN TAKES 3 EXTRA SPARK PLUGS AND PRESSURE SENSOR IS MALFUNTION AND NEEDS TO BE REPLACED IN ORDER FOR VAN TO WORK PROPERLY. I AGREE! THE NEXT DAY HE CALLS ME BACK TO P/U VAN. I HAD ONE OF THE DEALERS PICK ME UP AT WORK, WHEN I GET THERE HE CHARGES ME $124.34 JUST FOR DIAGNOSTIC AND VAN WASNT FIX TO BRING THE NEXT DAY BC THE PIECES NEEDEDTO BE ORDER. I TOOK VAN IN THE MORNING JAN 12 HE SAID VAN WOULD BE READY JAN 14. JAN 14 HE CALLED ME THAT VAN WAS READY. I GO AND EVEN BEFORE THEY SHOWED ME VAN THAT IT WORKS, I HAD TO PAY $226.63 IN ORDER FOR THEM TO GIVE ME KEYS. WHEN I GO TO GET MY VAN AND TURN ON..... THE VAN DID NOT TURN ON... OFCOURSE I WENT IN VERY UPSET AND TOLD THEM I WASNT LIVING UNTIL VAN WAS FIX. THEY GAVE ME A RENTAL YESTERDAY JAN 14 AND HAVE NOT HEARD FROM THEM YET. DODGE COMPANY SHOULD REMAKE ALL THIS CARS BC THEY ARE CLEARY A PIECE OF CRAP. NOT ONLY THAT BUT THEY ARE FAST TO CHARGE $$$ INSTEAD OF MAKING SURE THE SAFETY OF THE CUSTOMER SHOULD BE FIRST. I AM VERY DISSAPOINTENT THAT I AM IN THIS SITUATION AND THE VAN IN FROM 2011 YEAR IS NOT OLD AT ALL. WHAT CAN DODGE DO FOR ME? I BET NOTHING
NHTSA ODI #10820560
135,000 miles · Dec 30, 2015
Electrical System
TAKATA RECALL, VAN STOPPED ON SIDE OF MAJOR HIGHWAY AND WOULD NOT START, HAD VAN TOWED TO AN AUTHORIZED DEALORSHIP WHO QUOTED AN OUTRAGED PRICE TO FIX VAN, SAID PROBLEM WAS THE "TIPM" MODULAR FAULTY BY WHICH THEY HAVE SEEN MANY, THIS IS A SAFETY PROBLEM THAT NEED TO BE RECALLED AND THE PROBLEM FIX, WITH SO MANY CARS WITH SAME P…
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TAKATA RECALL, VAN STOPPED ON SIDE OF MAJOR HIGHWAY AND WOULD NOT START, HAD VAN TOWED TO AN AUTHORIZED DEALORSHIP WHO QUOTED AN OUTRAGED PRICE TO FIX VAN, SAID PROBLEM WAS THE "TIPM" MODULAR FAULTY BY WHICH THEY HAVE SEEN MANY, THIS IS A SAFETY PROBLEM THAT NEED TO BE RECALLED AND THE PROBLEM FIX, WITH SO MANY CARS WITH SAME PROBLEM THAT'S A BIG ISSUE. PLEASE HELP. *JS
NHTSA ODI #10817139
135,000 miles · Dec 28, 2015
Electrical SystemFuel/propulsion System
DEALERSHIP TRYING TO HAVE ME REPLACE BATTERY AND FUEL PUMP EVEN THOUGH THEY KNOW WHAT THE PROBLEM IS. HAVING TO GET THE TIPM REPLACED. CAR WONT START EASILY OR AT ALL. SHUTS OFF BY ITSELF. HAVING TO PAY $1200 TO GET THIS FIXED. CROOKS!
NHTSA ODI #10816403
41,270 miles · Nov 28, 2015
Electrical System
I HAVE HAD AN ON GOING ISSUE WITH MY CARS BATTERY BEING DEAD AFTER BEING TURNED OFF. THIS ONLY HAPPENED AT NIGHT. MY DAUGHTER CAME HOME LATE AND TOLD ME THAT THE CAR HAD SOMETHING RUINING IN THE CAR. I ALSO HEAR IT AND TRIED TO START MY CAR AND AGAIN THE BATTERY WAS DEAD. I AGAIN CHARGED IT AND WAS ABLE TO START THE CAR AS I…
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I HAVE HAD AN ON GOING ISSUE WITH MY CARS BATTERY BEING DEAD AFTER BEING TURNED OFF. THIS ONLY HAPPENED AT NIGHT. MY DAUGHTER CAME HOME LATE AND TOLD ME THAT THE CAR HAD SOMETHING RUINING IN THE CAR. I ALSO HEAR IT AND TRIED TO START MY CAR AND AGAIN THE BATTERY WAS DEAD. I AGAIN CHARGED IT AND WAS ABLE TO START THE CAR AS I TURNED IT OFF AGAIN I COULD HEAR WHAT SOUNDED LIKE A MOTOR RUNNING EVEN WHEN THE IGNITION SWITCH WAS OFF AND KEY REMOVED. TO PREVENT MY BATTERY FROM RUNNING DOWN I REMOVED THE POSITIVE SIDE BATTERY CABLE TO SAVE IT FROM BEING RUN DOWN AGAIN. I CALLED THE DEALERSHIP ON 11-25-15 AND TOLD THEM WHAT WAS GOING ON. THEY TOLD ME TO BRING THE CAR IN ON 11-27-15 AND THEY WOULD CHECK IT OUT. I MEET WITH A SERVICE AGENT BY THE NAME OF JOEY AT THE DEALERSHIP WHO SAID HE WOULD CALL LATER. AFTER, EIGHT HOURS I CALLED JOEY TO FIND OUT IF THEY WERE ABLE TO FIND ANYTHING. I WAS TOLD IT WAS THE TIPM AND IT WOULD BE COSTLY TO REPAIR. I TOLD HIM I NEED THE CAR BACK AND WOULD CALL THE CUSTOMER SERVICE LINE ABOUT GETTING THIS COST COVERED SINCE MY CAR IS ONLY 4 YEARS OLD. HE TOLD ME THAT I WOULD HAVE TO PAY THE $128 DIAGNOSTIC FEE REGARDLESS. HE SAID THAT THEY SILL WANTED TO CHECK CAR AND CALL SATURDAY. I CALLED HE WAS NOT THERE , WAS TOLD I COULD PICK UP CAR AND FEE WAS WAIVED. I WAS NEVER TOLD BY ANYONE AT THE DEALERSHIP THAT THERE WAS AN ONGOING ISSUE WITH THIS PART AND THAT DRIVING THE CAR COULD RESULT IS LOSS OF POWER AND BRAKING. I WAS SURPRISED THAT THEY WAIVED THE FEE NOW I UNDERSTAND WHY. I HAD TO FIND OUT ABOUT THE ISSUE AND LITIGATION BY SEARCHING THE INTERNET. I WILL HAVE TO REPLACE THE BATTERY AGAIN, THE ALTERNATOR AND TIPM WHICH WILL RUN OVER $1500 WHICH WE CAN NOT AFFORD. I HOPE THE DEALERSHIP IS WRITTEN UP FOR FAILURE TO WARN ABOUT A POSSIBLE DEADLY PROBLEM . GIVEN THE PROBLEM THE COMPANY SHOULD PAY ALL COST TO GET MY CAR FIXED.
NHTSA ODI #10807286
80,915 miles · Nov 23, 2015
Electrical SystemUnknown Or Other
WE STARTED HAVING ISSUES STARTING OUR CAR IN OCTOBER. AUTOZONE SAID NOTHING WAS WRONG. A COUPLE WEEKS LATER THE BATTERY WAS DEAD. WE REPLACED IT AND $179 LATER THE PROBLEM IS WORSE. THE KEY HAS BEEN STUCK IN THE IGNITION TWICE. THE MECHANICAL DOORS STOP WORKING HALFWAY THROUGH OPENING OR CLOSING EVERY NOW AND THEN. GOOGLING ISSU…
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WE STARTED HAVING ISSUES STARTING OUR CAR IN OCTOBER. AUTOZONE SAID NOTHING WAS WRONG. A COUPLE WEEKS LATER THE BATTERY WAS DEAD. WE REPLACED IT AND $179 LATER THE PROBLEM IS WORSE. THE KEY HAS BEEN STUCK IN THE IGNITION TWICE. THE MECHANICAL DOORS STOP WORKING HALFWAY THROUGH OPENING OR CLOSING EVERY NOW AND THEN. GOOGLING ISSUES BRINGS UP NOTHING BUT TIPM ISSUES WHICH CHRYSLER HAS KNOWN ABOUT FOR HOW LONG? YET THEY CONTINUE TO REFUSE TO ISSUE A RECALL FOR THEIR MISTAKE LEAVING THE OUTRAGEOUS AMOUNT ON US TO PAY TO FIX. ARE WE REALLY WAITING FOR PEOPLE TO START DYING BECAUSE OF THIS FAULTY ISSUE? THE VEHICLE SHUTS DOWN IN THE MIDDLE OF THE ROAD! IF YOU CAN GET IT STARTED.
NHTSA ODI #10806260
1,003,000 miles · Nov 2, 2015
Electrical System
FAULTY TIPM MODULE, CAR WON'T START, REPLACED BATTERY, REPLACED SPARK PLUGS, ADDED BYPASS, AND NOW STILL WILL NOT START. STARTED IN JULY WITH JUST THE BATTERY DYING AND THEN AUGUST THE FUSES BLEW AND BETWEEN SEPTEMBER AND NOVEMBER I HAVE JUMPED IT WEEKLY. NOW IT IS COMPLETLY DEAD. JUMPING THE BATTERY NO LONGER WORKS. ONE LOCAL C…
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FAULTY TIPM MODULE, CAR WON'T START, REPLACED BATTERY, REPLACED SPARK PLUGS, ADDED BYPASS, AND NOW STILL WILL NOT START. STARTED IN JULY WITH JUST THE BATTERY DYING AND THEN AUGUST THE FUSES BLEW AND BETWEEN SEPTEMBER AND NOVEMBER I HAVE JUMPED IT WEEKLY. NOW IT IS COMPLETLY DEAD. JUMPING THE BATTERY NO LONGER WORKS. ONE LOCAL CHRYSLER DEALER STATES THERE IS A 4-5 MONTH WAIT DUE TO PARTS RECALL, ANOTHER DEALER STATES THERE IS NO RECALL ON MY VEHICLE FOR THIS ISSUE.
NHTSA ODI #10787760
NHTSA investigations
1DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den