2000 Dodge Caravan

SUBJ: COPY OF LETTER SENT ~ REAR END LOW-IMPACT COLLISION/SEATS BREAKING SUBJ: RE: DAIMLER CHRYSLER CUSTOMER ASSISTANCE ([XXX]) DATE: 6/25/03 9:09:50 PM PACIFIC DAYLIGHT TIME FROM: USFROMCALIFORNIA TO: CUSTOMERASSIST@DAIMLERCHRYSLER.COM DEAR DAIMLER/CHRYSLER, IT SEEMS UNBELIEVABLE THAT A COMPANY THAT IS SUPPOSE TO BE AS REPUTABLE AS YOURS, AND CAN SPEND BILLIONS, AND BILLIONS OF DOLLARS ON ADVERTISEMENTS TO SELL YOUR CARS, BUT WILL DO NOTHING TO HELP SOMEONE WHEN YOU KNOW THAT YOUR SEATS HAVE BEEN A PROBLEM SINCE THE 1960'S (JUST CHECK THE NTS&H WEBSITE, AND YOU WILL SEE ALL THE PROBLEMS THAT ARE NOW ALREADY WELL-KNOWN, THAT YOU HAVE KNOWN ABOUT FOR YEARS, WITH YOUR FRONT SEATS BREAKING IN LOW-IMPACT REAR END COLLISIONS! I AM NOW PERMANTELTY DISABLED DUE TO YOUR SEATS CAUSING A SEVERE CONCUSSION & TRAUMATIC BRAIN INJURY FROM THIS PROBLEM! AND THE REAL THING THAT WE JUST CANNOT UNDERSTAND IS THAT YOUR SO CALLED TRUSTED AND SAFE AUTOMOBILES HAVE CAUSED ME AND MY FAMILY TO GO THROUGH A LIVING [XXX] FOR THE PAST 11 MONTHS, AND YOUR REPUTABLE COMPANY IS REFUSING TO TAKE YOUR ADULT RESPONSIBLITIES AND ACKNOWLEDGE YOUR PROBLEMS AND COMPENSATE US AND OUR FAMILIES FOR OUR TRAGEDIES!!!! MOST OF ALL, YOUR LACK OF FIXING THIS FRONT SEAT PROBLEM, SO THAT OTHERS WILL BE SAVED FROM BEING HURT! WE WERE HIT IN THE REAR END OF OUR 2000 DODGE MINIVAN, AT A LOW SPEED, AND BOTH OF OUR FRONT SEATS COMPLETELY BROKE BACKWARDS, AND NOW I WILL NEVER BE THE SAME FROM THE CONCUSSION AND BRAIN DAMAGE I INCURRED FROM THE SEATS BREAKING! UNFORTUNATELY, WE CANNOT AFFORD AN ATTORNEY TO HELP US GET SOME TYPE OF COMPENSATION FROM YOUR COMPANY, SO WE ARE AT THE MERCY OF FRIENDS AND FAMILY TRYING TO HELP US GET THROUGH ALL THIS. THANK YOU! SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

GAS FUMES WERE LEAKING THROUGHOUT THE VEHICLE. THE GAS SMELL HAD BECOME OVERWHELMING WHEN THE VEHICLE HAD BEEN DRIVEN FOR AWHILE. A RECALL HAS BEEN ISSUED FOR THIS MAKE/MODEL, AND YEAR. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VINE ALTHOUGH THE SAME DEFECTS APPLIED TO THIS VEHICLE. *AK RECALL # 03E053000 *SCC *JB

WHEN DRIVING THE VEHICLE IN THE PARKING LOT, THE STEERING WHEEL FAILED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE CONSUMER TOWED THE VEHICLE IN TO BE INSPECTED. THE MECHANIC INFORMED THE OWNER, THAT THE STEERING COLUMN BOLT HAD SNAPPED. PLEASE PROVIDE ANY FURTHER DETAILS. *PH WHILE PULLING OUT OF THE GAS STATION CONSUMER HEARD A NOISE COMING FROM UNDERNEATH THE VEHICLE. CONSUMER LATER COULD NOT STEER VEHICLE AND BELIEVES THAT THE BRAKES WENT OUT AS WELL. CONSUMER EXITED VEHICLE AND PICKED UP THE TENSIONER OFF THE GROUND. CONSUMER STILL HAS BROKEN PARTS AND PLANS TO HOLD THEM FOR ANOTHER 30 DAYS. MECHANIC INFORMED CONSUMER THAT THE STEERING COLUMN BOLT ON VEHICLE HAD SNAPPED.*MR