IllustrationTHE HEATER CONTROL UNIT HAS MALFUNTIONED. WHEN THE HEAT IS ON, COLD AIR COMES OUT OF THE VENTS ON THE PASSENGER SIDE OF THE VEHICLE ONLY. NLM
1997 Chrysler Town And Country
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 1997 Chrysler Town And Country do not stand out strongly from the model-year median of 216.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Town And Country years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 90 of 388 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 84 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports14 fire reports20 injury reports
Visibility complaints
34 reportsWINDSHIELD WIPERS WILL ACTIVATE UNEXPECTEDLY. DEALERSHIP HAS NOT EXAMINED VEHICLE, BUT INFORMED CONSUMER THAT WINDSHIELD WIPER SWITCH COULD BE FAULTY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
FROM 27,928 MILE UP TO THE PRESENT HAD FOUR SERPENTINE BELTS REPLACED & REPAIRED BY VARIOUS INDEPENDENT REPAIR SHOPS, BUT, PROBLEM STILL APPEARS TO BE REOCCURRING, DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK DISCHARGE LINE LEAKING FROM COMPRESSOR TO CONDENSOR CAUSING AC NOT TO WORK. WATER PUMP FAILED. WINDSHIE…
Read full complaint
FROM 27,928 MILE UP TO THE PRESENT HAD FOUR SERPENTINE BELTS REPLACED & REPAIRED BY VARIOUS INDEPENDENT REPAIR SHOPS, BUT, PROBLEM STILL APPEARS TO BE REOCCURRING, DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK DISCHARGE LINE LEAKING FROM COMPRESSOR TO CONDENSOR CAUSING AC NOT TO WORK. WATER PUMP FAILED. WINDSHIELD WIPER SWITCH SHORTED AND WAS REPLACED. EXTERIOR POWER MIRRORS SHOOK WHILE DRIVING, DEALER REPLACED SWITCH. TRANSMISSION HARD TO DOWNSHIFT TO FIRST GEAR ON SLIGHT DOWNGRADES, DEALER MADE NO REPAIRS. *SLC
REAR WINDOW EXPLODED WHILE VAN WAS IN PARK. TEMPERATURE WAS NORMAL, AND CONSUMER DIDN'T HIT ANYTHING. *AK
THE COURTESY LIGHT IN THE DOOR BURNED OUT. NLM CONSUMER STATES WHILE HIS WIFE WAS DRIVING VEHICLE THE STEERING WHEEL SUDDENLY BECAME EXTREMLY DIFFICULT TO TURN, CONSUMER WAS TOLD THAT THE VEHICLE NEEDED NEW STRUTS AND A NEW RACK AN PINION, ALSO THE WINDSHIELD WOPERS COME ON BY THEMSELVES AND THE AIR BAG LIGHT ON THE DASHBOARD…
Read full complaint
THE COURTESY LIGHT IN THE DOOR BURNED OUT. NLM CONSUMER STATES WHILE HIS WIFE WAS DRIVING VEHICLE THE STEERING WHEEL SUDDENLY BECAME EXTREMLY DIFFICULT TO TURN, CONSUMER WAS TOLD THAT THE VEHICLE NEEDED NEW STRUTS AND A NEW RACK AN PINION, ALSO THE WINDSHIELD WOPERS COME ON BY THEMSELVES AND THE AIR BAG LIGHT ON THE DASHBOARD STAYS ON.*JB
WINDSHIELD WIPERS INTERMITENTLY SHUT OFF.*AK
WHEN YOU START UP THE VEHICLE, THE INTERMEDIATE WIPERS AND WIPER BUTTON BOTH FLASH CONTINUOUSLY, OTHER BUTTONS (AC AND CIRCULATION) DO NOT LIGHT UP AT ALL. AIRBAG INDICATOR LIGHT GOES ON AND OFF. HORN DOESN'T WORK ON OCCASION. WIPERS TURN ON BY THEMSELVES SOMETIMES. OCCASIONALLY DOESN'T START WHEN RAINING OR WILL DIE WHILE D…
Read full complaint
WHEN YOU START UP THE VEHICLE, THE INTERMEDIATE WIPERS AND WIPER BUTTON BOTH FLASH CONTINUOUSLY, OTHER BUTTONS (AC AND CIRCULATION) DO NOT LIGHT UP AT ALL. AIRBAG INDICATOR LIGHT GOES ON AND OFF. HORN DOESN'T WORK ON OCCASION. WIPERS TURN ON BY THEMSELVES SOMETIMES. OCCASIONALLY DOESN'T START WHEN RAINING OR WILL DIE WHILE DRIVING IN THE RAIN. *AK
WINDSHIELD WIPERS SELF ACTIVATE. *AK
THE REAR BRAKES LOCKED UP WHILE THE VEHICLE WAS BEING DRIVEN. THIS CAUSED THE BRAKES TO BURN UP AND RUIN ALL THE REAR COMPONENTS. THE WIPERS WOULD ACTIVATE WITHOUT BEING TURNED ON. THIS WOULD HAPPEN INTERMITTENTLY WITHOUT WARNING. THE DEALER KNEW EXACTLY WHAT WAS NEEDED TO REPAIR SO I BELIEVE THIS IS A FACTORY DEFECT THEY KN…
Read full complaint
THE REAR BRAKES LOCKED UP WHILE THE VEHICLE WAS BEING DRIVEN. THIS CAUSED THE BRAKES TO BURN UP AND RUIN ALL THE REAR COMPONENTS. THE WIPERS WOULD ACTIVATE WITHOUT BEING TURNED ON. THIS WOULD HAPPEN INTERMITTENTLY WITHOUT WARNING. THE DEALER KNEW EXACTLY WHAT WAS NEEDED TO REPAIR SO I BELIEVE THIS IS A FACTORY DEFECT THEY KNEW ABOUT.*AK
WHILE THE VEHICLE WAS PARKED IN FRONT OF MY RESIDENCE AT APPROX. 8:30 PM I HEARD AN EXPLODING SOUND COME FROM THE VAN. I WENT OUTSIDE TO SEE WHAT HAD HAPPENED AND SAW THE REAR WINDOW BLOWN OUT FROM THE INSIDE. IT WAS OBVIOUS THAT THE WINDOW BROKE FROM THE INSIDE OUT BECAUSE THE GLASS WAS PUSHED OUT AND COMPLETELY SHATTERED, A F…
Read full complaint
WHILE THE VEHICLE WAS PARKED IN FRONT OF MY RESIDENCE AT APPROX. 8:30 PM I HEARD AN EXPLODING SOUND COME FROM THE VAN. I WENT OUTSIDE TO SEE WHAT HAD HAPPENED AND SAW THE REAR WINDOW BLOWN OUT FROM THE INSIDE. IT WAS OBVIOUS THAT THE WINDOW BROKE FROM THE INSIDE OUT BECAUSE THE GLASS WAS PUSHED OUT AND COMPLETELY SHATTERED, A FEW CHIPS OF GLASS WERE ON THE OUTSIDE OF THE VAN APPROX 3 TO 4 FEET AWAY FROM THE REAR OF THE VAN, INDICATING THE FORCE WITH WHICH THE WINDOW BLEW OUT. I TOOK SOME PICTURES TO TRY AND SHOW THE WINDOW AND THE OBVIOUS DIRECTION THE GLASS WAS BROKEN OUT IN BUT SINCE THE WINDOW WAS SHATTERED THE GLASS STARTED BREAKING APART AND FALLING ALL OVER. I FEEL THIS IS AND EXTREME SAFTEY HAZARD WHICH MIGHT HAVE BEEN CAUSED BY THE HOT TEMPERATURES WE WERE HAVING OR A DEFECT IN THE REAR WINDOW. THE WINDOW BROKE IN WHAT APPEARS TO BE THE WEAK PART OF THE GLASS AS IT BUSTED OUT AT THE PEAK OF THE CURVE. THANK YOU I WOULD LIKE TO KNOW IF OTHER OWNERS HAVE HAD SIMILAR PROBLEMS. *AK
Official recalls
502V293000 · Air Bags:frontal
Nov 7, 2002
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
02V076000 · Seat Belts:rear/other
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
00V268000 · Fuel System, Gasoline:fuel Injection System
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
98V185000 · Child Seat
Aug 6, 1998
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence & remedy
Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
96V215000 · Service Brakes, Hydraulic:foundation Components:master Cylinder
Oct 29, 1996
THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.
Consequence & remedy
Consequence: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.
Remedy: DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 714).
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
6EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
SQ96016 · Integrated Child Seat Belt Lockup
Opened Sep 18, 1996 · Closed Feb 4, 1997
Status: closed (inferred from source dates) · Seat Belts:integrated Child Seat
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.