1997 Chrysler Town And Country

A TALL BEVERAGE GLASS WAS PLACED IN THE CUP HOLDER OF THE VAN. SINCE THE AIR CONDITIONING ON/OFF BUTTON IS POSITIONED IN LINE WITH THE CUP HOLDER, THE BUTTON WAS UNKNOWINGLY PRESSED AND THE AIR CONDITIONING COMPRESSOR WAS DISABLED WHICH CAUSED THE VAN TO BECOME EXCESSIVELY HOT AND THE PERSON INSIDE SUFFERED A HEAT STROKE. THIS IS A BLATANT DESIGN FLAW!!!!!

SINCE WE PURCHASED THIS VAN IN 2001 WE HAVE HAD A PROBLEM WITH IT NOT WANTING TO RUN, AT FIRST IT WAS INTERMITTENT, BUT NOW IT IS JUST SITTING AT THE SHOP. WE HAVE TAKEN IT IN TO THE DEALER 6 TIMES, AND TO 2 OTHER MECHANICS 4 TIMES AND FINALLY MAY HAVE FOUND THAT IT IS THE BODY CONTROL MODULE. WE HAVE ALREADY SPENT THOUSANDS OF DOLLARS ON THIS VAN AND NOW THEY WANT ANOTHER $1000 THAT WE DO NOT HAVE. I HAVE BEEN READING LOTS OF COMPLAINTS ON THE COMPUTER CONCERNING THIS PART OF THE VEHICLE, WHY IS THERE NO RECALL FOR THIS??? *JB

ON JULY 5TH MY FIANCEE AND MY 2 DAUGHTERS WERE DRIVING TO MEET HER AUNT IN NEW JERSEY INTERSTATE 80. WHILE DRIVING MY CHRYSLER TOWN AND COUNTRY 1997 AT THE NORMAL SPEED LIMIT SHE NOTICED THE VEHICLE SMOKING IN THE FRONT VENTS. AS THE SMOKE PROGRESSED SHE WAS CONCERNED AND WENT TO PULL THE VEHICLE OVER, AS SHE DID SHE WAS NOT ABLE TO USE THE BRAKE INITIALLY AND RODE SEVERAL METERS BEFORE THE CAR WOULD COME TO A STOP (OVER ON THE HIGHWAY). AS SHE PULLED OVER SHE SAW THE CAR START TO CATCH FIRE, WHILE DRIVING WITH OUR CHILDREN AGES 2 AND 10 MONTHS IN THE BACK FROM THE GAS LINE SIDE, SHE QUICKLY UNFASTENED THE KIDS AND WAS ABLE TO SINGLE HANDEDLY RESCUE THEM FROM THE VEHICLE AS THE MINIVAN WAS ON FIRE. I AM EXTREMELY CONCERNED THAT A CAR FROM 1997 MAINTAINED WELL WOULD JUST EXPLODE INTO FLAMES DURING A TRIP WITHOUT ANY WARNING OR WITHOUT BEING HIT. I HAVE OWNED THIS VEHICLE FOR 5 YEARS. PAID IT OFF EARLY IN MARCH AND COULDN'T FATHOM HOW EASY I COULD'VE LOST MY ENTIRE HOUSEHOLD WITHOUT RECEIVING A WARNING ABOUT THE RECALL. NOW I AM OUT OF A VEHICLE, MY FAMILY IS TRAUMATIZED (I AM SOMEWHAT DISTURBED BECAUSE OF THIS) AND I HAVE TO FIND ALTERNATE MEANS FOR ME TO TRAVEL AND PERFORM BOTH OF MY JOBS PROPERLY. WHY AM I INCONVENIENCED BECAUSE OF THIS OBVIOUSLY UNFORTUNATE SITUATION. I WANT TO BE CONTACTED AND I DEMAND TO KNOW WHETHER YOUR COMPANY WILL SOLVE AND RECTIFY THIS AND ANY OTHER SITUATIONS PERTAINING TO THIS ISSUE. I HAVE OWNED ONLY 2 CARS MY ENTIRE LIFE AND THEY BOTH WERE CHRYSLERS. I AND MY FAMILY ARE TROUBLED, DISTURBED AND LET DOWN THAT THIS OCCURRED. IF I AM NOT CONTACTED IN A TIMELY MANNER, I WILL HAVE TO DO MY OWN CONTACTING. UNFORTUNATELY THERE IS ABSOLUTELY NOTHING THAT CAN BE DONE ABOUT THE TOTALED VEHICLE. *JB

THE MOST RECENT BRAKE FAILURE WAS THE MOST POTENTIALLY DEADLY. WITHOUT WARNING, WE HAD TOTAL BRAKE FAILURE DUE TO REAR WHEEL CYLINDERS SEIZING UP. WE CONTACTED CHRYSLER, OFFERED TO SEND THEM THE DEFECTIVE PARTS. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND THE RECALL CENTER, WE WERE TOLD CHRYSLER WAS NOT INTERESTED. CHRYSLER CONTACTS WERE VERY RUDE. WE PULLED UP A RECALL FROM NHTSA ID NUMBER 96V215000. OUR CONCERN WAS THE REMARK IN THE CORRECTIVE SUMMARY. THE MASTER CYLINDERS IN 1997 MINIVANS MADE IN ST. LOUIS WERE DEFECTIVE. OUR MINIVAN WAS MANUFACTURED IN ST. LOUIS. ACCORDING TO CHRYSLER RECALL CENTER, THE RECALL WAS ON VEHICLES WITH TRACTION CONTROL. WE HAVE TRACTION CONTROL. PEOPLE AT CUSTOMER SERVICE WILL NOT TALK TO US ABOUT THE RECALL NOTICE TO HELP US. OUR VAN IS HANDICAP ACCESSIBLE. SAFETY FOR OUR FAMILY AND OUT DISABLED SON IS OF UTMOST CONCERN. SINCE CHRYSLER IS NO HELP, WHO IS?

THE EVAPORATOR HEATER COIL AND EXPANSION VALVE MALFUNCTIONED. PRIOR TO THIS, THE AIR CONDITIONER WAS NOT COOLING THE VAN. THIS HAPPENED SINCE JANUARY 2002. THE CONSUMER WAS TOLD BY THE MANUFACTURER THERE WAS NO RECALL ON THE ABOVE PARTS. *AK THE BATTERY HAD BEEN REPLACED ON FOUR OCCASIONS, THE REAR BRAKE DRUMS, THE SERPENTINE BELT AND TENSIONER HAD BEEN REPLACED. *SCC ALSO THE HORN, DRIVER SEAT RACK AND GRILL WERE REPLACED. *JB