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1997 Chrysler Town And Country

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 1997 Chrysler Town And Country do not stand out strongly from the model-year median of 216.5.

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When problems were reported

Mileage at the reported incident

Limited mileage data: 90 of 388 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 84 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

26 crash reports14 fire reports20 injury reports

Electrical System complaints

78 reports
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40,000 miles · Jul 14, 2016
Electrical System

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL GAUGES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEA…

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TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL GAUGES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI #10884860

190,000 miles · Aug 24, 2015
Electrical System

ON IGNITION THE VEHICLES DASH GAGE INSTRUMENT PANEL LIGHTS (ODOMETER, GAS GAGE, WARNING LIGHTS) DO NOT TURN ON WITH IGNITION, VEHICLE RUNS 2-3 SECONDS AND SHUTS OFF, WITH NO SPUTTERING OR KNOCKING. SEARCHING ONLINE FOR PROBLEMS OF A SIMILAR NATURE MANY SITES INDICATE THE ERROR MAY STEM FROM AN INCORRECTLY SOLDERED INSTRUMEN…

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ON IGNITION THE VEHICLES DASH GAGE INSTRUMENT PANEL LIGHTS (ODOMETER, GAS GAGE, WARNING LIGHTS) DO NOT TURN ON WITH IGNITION, VEHICLE RUNS 2-3 SECONDS AND SHUTS OFF, WITH NO SPUTTERING OR KNOCKING. SEARCHING ONLINE FOR PROBLEMS OF A SIMILAR NATURE MANY SITES INDICATE THE ERROR MAY STEM FROM AN INCORRECTLY SOLDERED INSTRUMENT DISPLAY PANEL, SPECIFICALLY THE GROUND RETURN ON THE INSTRUMENT CIRCUIT BOARD.

NHTSA ODI #10758961

204 miles · Aug 1, 2015
Electrical SystemUnknown Or OtherWheels

WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY BROUGHT BRAND NEW OUTTER TIE RO…

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WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY BROUGHT BRAND NEW OUTTER TIE ROD ENDS FOR BOTH SIDES, AND SWAG BAR LINGS BRAND NEW FOR BOTH SIDES SPRINGS AND MOUNTS, AND STRUTS THE RADIO SEEMS TO FADE IN AND OUT YOU CAN NOT SEE ANY STATION NUMBERS OR CLOCK TIME ON IT SO I FIGURED ITS AND ELEC ISSUES AND NOW IN THE LAST COUPLE OF DAY LIKE ABOUT JULY29TH, 2015 , I GOT BACK HOME AND NOTICED MY TEMPERTURE LIGHT ON DASH CAME ON AND IT SAID H IT WAS IT WAS HOT, THE DAY BEFORE I JUST PAID FOR AND OIL CHANGE AND THATS BECAUSE THEIR WAS OIL ALL OVER THE ENGINE AND TO FIND OUT THE BOLTS WERE ALL LOOSE BUT 1 WHICH WAS STRIPED, BUT ANYWAYS NOW MY FANS ARE NOT GOING AROUND AND ITS NOT KEEPING MY VAN COOL MY HUSBAND HAS CHECKED ALL FUSES BUT CAN'T FIND THE RELAY FOR THE RADIATOR FAN IF THAT EVEN HAS ANYTHING TO DO WITH IT, I HAVE PUT OVER 1,000 IN THIS VAN NOW, I'AM HANDID CAP AND I REALLY NEED MY VAN TO GET ME AROUND I ALSO DON'T HAVE THE REMOTE TO OPEN THE DOORS OR LOCK IT SO I HAVE TO DO IT WITH THE KEY , IT SURELY WOULD BE NICE TO HAVE A REMOTE THAT GOES WITH THIS VAN , BUT IT SURELY WOULD BE GREAT IF THINGS WOULD WORK RIGHT TO, I CAN BE DRIVING IT DOWN THE ROAD AND THE AUTOMATIC DOOR LOCKS WILL BE LOCKING AND UN LOCKING WHILE I'AM DRIVING ALL BY THEIR SELF ALSO THE WINDOW WIPERS WIPE BUT THE FLUID WILL NOT COME OUT ON THE FRONT WINDOWS OR THE BACK WINDOWS, I HOPE YOU CAN HELP ME OUT I WALK WITH 1 TO 2 CANES AND SOMETIMES A WALKER, I HAVE BRACES ON MY LEGS AND HAVE TO HELP MYSELF AT PUTTING MY LEGS IN , I REALLY NEED A MINI VAN THAT WILL WORK FOR ME, THANK YOU.

NHTSA ODI #10745582

160,000 miles · May 1, 2014
Electrical SystemElectronic Stability Control (esc)Fuel System, Gasoline

THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR

NHTSA ODI #10586017

84,900 miles · Jul 12, 2013
Electrical System

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE INSTRUMENT PANEL GAUGES FAILED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS …

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TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE INSTRUMENT PANEL GAUGES FAILED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART BEING UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 84,900. UPDATED 08/15/13*LJ

NHTSA ODI #10524558

100,000 miles · Apr 13, 2011
Electrical SystemInjury

ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBLE HEAD INJURY ACCORDING TO LOC…

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ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBLE HEAD INJURY ACCORDING TO LOCAL HOSPITAL, AM TO REPORT TO NEUROLOGIST ASAP. MECHANICS CAN FIND NOTHING WRONG. *TR

NHTSA ODI #10395719

190,000 miles · Jan 5, 2011
Electrical System

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY LXI. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE LIGHTS ON THE DASHBOARD WOULD SHUT OFF WITHOUT WARNING, MAKING IT IMPOSSIBLE TO SEE HOW FAST THE VEHICLE WAS TRAVELING. THE DEALER NOR MANUFACTURER WERE NOTIFIED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE R…

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TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY LXI. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE LIGHTS ON THE DASHBOARD WOULD SHUT OFF WITHOUT WARNING, MAKING IT IMPOSSIBLE TO SEE HOW FAST THE VEHICLE WAS TRAVELING. THE DEALER NOR MANUFACTURER WERE NOTIFIED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 200,000. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

NHTSA ODI #10374798

91,500 miles · Nov 12, 2010
Electrical System

TL-THE DRIVER OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE DRIVER BEGAN TO NOTICE THAT ALL OF THE GAUGES ON THE INSTRUMENT PANEL WOULD DROP TO ZERO INTERMITTENTLY. THE FAILURE RECURRED WHILE DRIVING OR WHILE STOPPED. THE CHECK ENGINE LIGHT ALSO BEGAN TO ILLUMINATE ON THE DASHBOARD SO THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPA…

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TL-THE DRIVER OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE DRIVER BEGAN TO NOTICE THAT ALL OF THE GAUGES ON THE INSTRUMENT PANEL WOULD DROP TO ZERO INTERMITTENTLY. THE FAILURE RECURRED WHILE DRIVING OR WHILE STOPPED. THE CHECK ENGINE LIGHT ALSO BEGAN TO ILLUMINATE ON THE DASHBOARD SO THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUES. THE FAILURE MILEAGE WAS 91,500 AND THE CURRENT MILEAGE WAS 92,000. SM.

NHTSA ODI #10365432

163,000 miles · Jun 9, 2010
Electrical System

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL NO LONGER FUNCTIONED. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000. THE CURRENT MILEAGE WAS …

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TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL NO LONGER FUNCTIONED. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000. THE CURRENT MILEAGE WAS APPROXIMATELY 164,000. UPDATED 9/1/10 *CN THE CONSUMER STATED THE PROBLEM WAS DUE TO A BAD CONNECTION AT THE END OF THE WIRING HARNESS. UPDATED 09/14/10*JB

NHTSA ODI #10335552

158,000 miles · Sep 5, 2009
Electrical System

I TURNED ON THE IGNITION AND I HAVE NO INSTRUMENT GAUGES WORKING ON THE DASH ALSO THE SERVICE ENGINE LIGHT AND ABS LIGHTS ARE ON. I WENT TO A SERVICE TECH AND HAD THE DASH DISPLAY REPLACED, THE COMPUTER AND THE TRANSMISSION CONTROL MODULE REPLACED AND STILL HAVE THE SAME PROBLEM. CAN YOU HELP? *TR

NHTSA ODI #10282937

Official recalls

5

02V293000 · Air Bags:frontal

Nov 7, 2002

ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.

Consequence & remedy

Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V076000 · Seat Belts:rear/other

Mar 8, 2002

ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.

Consequence & remedy

Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

00V268000 · Fuel System, Gasoline:fuel Injection System

Sep 13, 2000

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Consequence & remedy

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

98V185000 · Child Seat

Aug 6, 1998

VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.

Consequence & remedy

Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.

Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.

96V215000 · Service Brakes, Hydraulic:foundation Components:master Cylinder

Oct 29, 1996

THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.

Consequence & remedy

Consequence: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.

Remedy: DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 714).

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

6

EA01007 · Air Bag Clockspring

Opened Feb 21, 2001 · Closed Nov 22, 2002

Status: closed (inferred from source dates) · Electrical System

There is no summary currently available

RQ00008 · Dc Minivan Fuel Injector Rail Leak

Opened Mar 9, 2000 · Closed Mar 18, 2002

Status: closed (inferred from source dates) · Vehicle Speed Control:linkages

There is no summary currently available

EA99013 · Post Collision Fuel System

Opened Jun 11, 1999 · Closed Aug 10, 2001

Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap

No summary supplied.

PE99010 · POST-COLLISION Fuel System Integrity

Opened Feb 3, 1999 · Closed Jun 11, 1999

Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap

There is no summary currently available

EA97003 · Integrated Child Seat Belt Lockup

Opened Jan 31, 1997 · Closed Aug 19, 1998

Status: closed (inferred from source dates) · Child Seat

THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.

Additional source detail variants (2)

Child Seat

THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.

Child Seat

THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.

SQ96016 · Integrated Child Seat Belt Lockup

Opened Sep 18, 1996 · Closed Feb 4, 1997

Status: closed (inferred from source dates) · Seat Belts:integrated Child Seat

ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.