REQUEST REIMBURSEMENT FOR NUMEROUS MULTI-FUNCTION SWITCH REPLACEMENTS. *PH THE PROBLEM CAUSED THE TURN SIGNALS AND HORN TO WORK INTERMITTENTLY, ALSO THE WINDSHIELD WIPERS TURNED ON BY THEMSELVES. BY THE FOURTH FAILURE THE CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT CAR CENTER AND THE PROBLEM WAS DIAGNOSED AS A BROKEN CLOCKSPR…
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REQUEST REIMBURSEMENT FOR NUMEROUS MULTI-FUNCTION SWITCH REPLACEMENTS. *PH THE PROBLEM CAUSED THE TURN SIGNALS AND HORN TO WORK INTERMITTENTLY, ALSO THE WINDSHIELD WIPERS TURNED ON BY THEMSELVES. BY THE FOURTH FAILURE THE CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT CAR CENTER AND THE PROBLEM WAS DIAGNOSED AS A BROKEN CLOCKSPRING. AFTER TWO YEARS OF THE ONGOING PROBLEM AND ASKING IF THERE WAS A RECALL, THE CONSUMER THEN DISCOVERED THERE WAS A RECALL ON THE CLOCKSPRING. *JB
NHTSA ODI #10072113
38,928 miles · Apr 29, 2004
Air Bags
CLOCKSPRING ASSEMBLY REPAIRED THREE TIMES. (NAR) *PH THE CONSUMER HAD MADE SEVERAL ATTEMPTS TO HAVE THE MALFUNCTION ON VEHICLE FIXED, HOWEVER THE CONTINUED. THE CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS BECAUSE THE VEHICLE WAS DEFECTIVE . *CB *JB
NHTSA ODI #10071896
Mileage unknown · Nov 12, 2003
Air Bags
MY AIRBAG LIGHT STAYS ON ALL THE TIME WHEN MINIVAN IS ON, AND MY HORN DOESN'T WORK I NEVER KNOW HOW MUCH I NEEDED NY HORN TILL NOW. ALSO MY CRUISE CONTROL DOESN'T WORK EITHER.
NHTSA ODI #10046813
Mileage unknown · Apr 11, 2003
Air Bags
CONSUMER RECEIVED A RECALL NOTICE REGARDING THE CLOCK SPRING. THE CONSUMER HAD THE REPAIRS ON THE CLOCK SPRING DONE ON 05/08/2002 PRIOR TO RECEIVING RECALL NOTICE. CONSUMER SENT RECEIPTS AS PROOF OF PAYMENT TO CHRYSLER ON JANUARY 12, 2003. AND STILL DID NOT RECEIVE REIMBURSEMENT OF $208.61, NOR WAS CONSUMER NOTIFIED BY MANUFACT…
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CONSUMER RECEIVED A RECALL NOTICE REGARDING THE CLOCK SPRING. THE CONSUMER HAD THE REPAIRS ON THE CLOCK SPRING DONE ON 05/08/2002 PRIOR TO RECEIVING RECALL NOTICE. CONSUMER SENT RECEIPTS AS PROOF OF PAYMENT TO CHRYSLER ON JANUARY 12, 2003. AND STILL DID NOT RECEIVE REIMBURSEMENT OF $208.61, NOR WAS CONSUMER NOTIFIED BY MANUFACTURER WHEN THE REIMBURSEMENT WOULD BRE ISSUED. *AK *JB *TS
NHTSA ODI #10015298
Mileage unknown · Apr 2, 2003
Air BagsElectrical System
THE AIR BAG LIGHT STAYED ON, THE CRUISE/HORN DOES NOT WORK, AND THE CLOCKSPRING WAS FOUND TO BE DEFECTIVE. THE CLOCKSPRING WAS REPLACED. MR SCC
NHTSA ODI #10011698
140,000 miles · Mar 25, 2003
Air BagsCrashInjury
AT AN IMPACT OF APPROX 100MPH, THE PASSENGER AIRBAG ON MY 97 TOWN & COUNTRY LXI DEPLOYED HOWEVER THE DRIVER AIRBAG DIDNOT. THE IMPACT WAS THE FRONT DRIVER SIDE AND DOWN THE SIDE. WHY WOULD THE DRIVER AIRBAG NOT DEPLOY?
NHTSA ODI #10011040
53,603 miles · Mar 14, 2003
Air Bags
NO RESPONSE TO SAFETY RECALL TO REPLACE MINIVAN'S CLOCK SPRING ASSEMBLY. * CONSUMER REQUESTED ASSISTANCE ON REIMBURSEMENT FOR SAFETY RECALL TO REPLACE THE CLOCK SPRING ASSEMBLY. THE AIR BAG LIGHT STAYED ON AND THE HORN WAS INOPERATIVE. *TT *JB
NHTSA ODI #10009722
Mileage unknown · Mar 10, 2003
Air Bags
NO WERE PARTS AVAILABLE, REGARDING RECALL#02V293000. FRONTAL AIR BAGS.*JB
NHTSA ODI #10011190
Mileage unknown · Jan 27, 2003
Air Bags
CONSUMER RECEIVED RECALL CAMPAIGN ID 02V293000 AND HAS MADE SEVERAL ATTEMPTS TO HAVE REMEDY PERFORMED TO NO AVAIL. CURRENTLY, THE AIRBAG LIGHT IS ILLUMINATED ,AND HORN DOES NOT WORK. TOOK VEHICLE IN FOR REMEDY ON 01/16/02 WAS INFORMED THAT THE SERVICE TECHNICIAN WAS NOT IN AND TOLD TO RETURN THE NEXT DAY. CONSUMER CALLED TO…
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CONSUMER RECEIVED RECALL CAMPAIGN ID 02V293000 AND HAS MADE SEVERAL ATTEMPTS TO HAVE REMEDY PERFORMED TO NO AVAIL. CURRENTLY, THE AIRBAG LIGHT IS ILLUMINATED ,AND HORN DOES NOT WORK. TOOK VEHICLE IN FOR REMEDY ON 01/16/02 WAS INFORMED THAT THE SERVICE TECHNICIAN WAS NOT IN AND TOLD TO RETURN THE NEXT DAY. CONSUMER CALLED TO CONFIRM APPOINTMENT, AND RETURNED ON 01/17/02, WAS TOLD THE SERVICE TECHNICIAN WAS CURRENTLY OFF SITE ,AND WOULD NOT RETURN UNTIL 2PM, AND THAT THE PART HAD TO BE ORDERED. CONSUMER WAS WORKING AND HAD TO LEAVE. SPOKE WITH SERVICE MANAGER BOB MURRAY AND ATTEMPTED TO SET UP AN APPOINTMENT FOR 01/18/02, BUT WAS INFORMED THAT THE SERVICE TECH DOES NOT WORK ON SATURDAYS. *AK MANAGER ALSO COULD NOT CONFIRM APPT ADVISING CONSUMER WOULD CONTACT ONCE PART ARRIVED. CONSUMER LIVES IN A RURAL AREA AND DEALER IS ONLY OPTION FOR RECALL REMEDY.*AK
NHTSA ODI #10004642
Mileage unknown · Jan 13, 2003
Air BagsEngine And Engine Cooling
1997 CHRYSLER TOWN AND COUNTRY. THE AIR BAG LIGHT ILLUMINATED, THE DEALER STATED THE CLOCK SPRING SHORTED OUT INTERNALLY, HOWEVER THE CONSUMER RECEIVED A NOTICE IN THE MAIL, REGARDING THE CLOCK SPRING AND THAT IT WOULD BE REPLACED REGARDLESS OF MILEAGE. THE CHECK ENGINE LIGHT ILLUMINATED, THE DEALER REPLACED THE EGR VALVE. *JB
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence & remedy
Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.
Consequence & remedy
Consequence: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.
Remedy: DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 714).
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
6
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
1997 Chrysler Town And Country Problems, Complaints & Recalls | Skip That Year
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