NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
896 reports112,000 miles · May 22, 2009
Electrical System
I HAVE A 2004 CHRYSLER PACIFICA AND IT HAS MAJOR PROBLEMS WITH STARTING. I HAVE BEEN IN VERY REMOTE PLACING AND THE CAR WILL NOT START. AFTER ABOUT 15 TO 20 ATTEMPTS THE CAR MAY TURN OVER. I HAVE CHANGED THE BATTERY AND THE STARTER AS WELL WITH NOT IMPROVEMENTS. I HAVE READ NUMEROUS ACCOUNTS OF OTHERS HAVING THIS PROBLEM AND C…
Read full complaint
I HAVE A 2004 CHRYSLER PACIFICA AND IT HAS MAJOR PROBLEMS WITH STARTING. I HAVE BEEN IN VERY REMOTE PLACING AND THE CAR WILL NOT START. AFTER ABOUT 15 TO 20 ATTEMPTS THE CAR MAY TURN OVER. I HAVE CHANGED THE BATTERY AND THE STARTER AS WELL WITH NOT IMPROVEMENTS. I HAVE READ NUMEROUS ACCOUNTS OF OTHERS HAVING THIS PROBLEM AND CHRYSLER WILL NOT DO ANYTHING ABOUT IT. THIS CAR IS NOT SAFE OR RELIABLE. *TR
NHTSA ODI #10269743
81,000 miles · May 18, 2009
Exterior Lighting
LOW BEAM HEADLIGHTS NOT WORKING. *TR
NHTSA ODI #10269012
40,000 miles · May 7, 2009
Electronic Stability Control (esc)
THERE WAS NO INCIDENT, MOTOR MOUNTS BREAK AT EASE AND HAVE BEEN ON BACK ORDER SINCE OCTOBER OF 08. I WAS TOLD BY REP AT CHRYSLER THAT MOUNTS ON PACIFICAS ALWAYS BREAK WAY BEFORE THEY ARE SUPPOSED TO. I HAVE BEEN WAITING 7 MONTHS FOR REPLACEMENT BUT CHRYSLER DOESN'T SEEM TO HAVE A CLUE AS TO WHEN THEY'LL BE IN. LAST I CHECK WHICH…
Read full complaint
THERE WAS NO INCIDENT, MOTOR MOUNTS BREAK AT EASE AND HAVE BEEN ON BACK ORDER SINCE OCTOBER OF 08. I WAS TOLD BY REP AT CHRYSLER THAT MOUNTS ON PACIFICAS ALWAYS BREAK WAY BEFORE THEY ARE SUPPOSED TO. I HAVE BEEN WAITING 7 MONTHS FOR REPLACEMENT BUT CHRYSLER DOESN'T SEEM TO HAVE A CLUE AS TO WHEN THEY'LL BE IN. LAST I CHECK WHICH WAS LAST WEEK COULD BE MONTHS. THE MOUNTS ARE NEEDED TO KEEP THE ENGINE FROM FALLING OUT , NO MOUNTS MEANS I CAN'T DRIVE MY ONLY CAR. *TR
NHTSA ODI #10268153
40,000 miles · May 7, 2009
Engine And Engine CoolingEquipment
CHRYSLER PACIFICA ENGINE MOUNTS FAILURE AND NO REPLACEMENTS AVAILABLE. ENGINE MOUNTS HAVE FAILED 3 TIMES IN 120,000 MILES, BUT NOW THEY CAN'T BE REPLACED. NO AFTERMARKETS AVAILABLE AND CHRYSLER IS ON A "4 MONTH NATIONAL BACKORDER". MY MECHANIC CONFIRMS A DESIGN FAILURE, BUT NO ALTERNATIVES. EVERY PACIFICA HE KNOWS HAS AN ENGI…
Read full complaint
CHRYSLER PACIFICA ENGINE MOUNTS FAILURE AND NO REPLACEMENTS AVAILABLE. ENGINE MOUNTS HAVE FAILED 3 TIMES IN 120,000 MILES, BUT NOW THEY CAN'T BE REPLACED. NO AFTERMARKETS AVAILABLE AND CHRYSLER IS ON A "4 MONTH NATIONAL BACKORDER". MY MECHANIC CONFIRMS A DESIGN FAILURE, BUT NO ALTERNATIVES. EVERY PACIFICA HE KNOWS HAS AN ENGINE MOUNT FAILURE WITH NO OPTIONS FOR REPAIR. *TR
NHTSA ODI #10267970
Mileage unknown · May 7, 2009
Tires
I PURCHASED A CHRYSLER PACIFIC 2 WEEKS AGO AND IMMEDIATELY FOUND ISSUES WITH IT I TOOK IT BACK AND ASKED FOR IT TO BE FIXED. THEY KEPT IT FOR A DAY AND NOTHING WAS DONE. I GOT TO WORK ONEDAY AND IT WOULD NOT START. I TOOK IT SOMEWHERE ELSE TO BE LOOKED AT AND WAS TOLD THE FRONT TIRES RODS WERE BAD, THE STABILIZER WAS BAD AND 3 T…
Read full complaint
I PURCHASED A CHRYSLER PACIFIC 2 WEEKS AGO AND IMMEDIATELY FOUND ISSUES WITH IT I TOOK IT BACK AND ASKED FOR IT TO BE FIXED. THEY KEPT IT FOR A DAY AND NOTHING WAS DONE. I GOT TO WORK ONEDAY AND IT WOULD NOT START. I TOOK IT SOMEWHERE ELSE TO BE LOOKED AT AND WAS TOLD THE FRONT TIRES RODS WERE BAD, THE STABILIZER WAS BAD AND 3 TIRES BALD. I CANT GET THE DEALER TO TAKE ME OUT OF THE LOAN AND GIVE ME MY MONEY BACK WHAT CAN I DO? *TR
NHTSA ODI #10267922
62,000 miles · May 5, 2009
SteeringStructure
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE THE STEERING WHEEL SHAKES WHILE DRIVING 65 MPH. IN ADDITION, A NAIL WAS FOUND IN THE TIRE. THE DEALER STATED THAT INNER TIE RODS AND TIRE BALANCING WERE NEEDED. THEY FURTHER STATED THAT THE ENGINE CRADLE WAS CORRODED. THE DEALER…
Read full complaint
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE THE STEERING WHEEL SHAKES WHILE DRIVING 65 MPH. IN ADDITION, A NAIL WAS FOUND IN THE TIRE. THE DEALER STATED THAT INNER TIE RODS AND TIRE BALANCING WERE NEEDED. THEY FURTHER STATED THAT THE ENGINE CRADLE WAS CORRODED. THE DEALER TOOK PICTURES TO SEND TO THE MANUFACTURER SO THEY COULD BE ADVISED ON HOW TO PROCEED. THE CONTACT IS CURRENTLY WAITING ON A RETURN PHONE CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 62,000.
NHTSA ODI #10267748
55,000 miles · May 4, 2009
Structure
LOUD CLUNKING NOISE COMING FROM ENGINE DURING STARTS, STOPS, AND TURNS. DISCOVERED THE NOISE IS RELATED TO WEAK MOTOR MOUNTS CRACKING AND BREAKING. THROUGH ONLINE RESEARCH I HAVE DISCOVERED HUNDREDS OF SIMILAR COMPLAINTS ABOUT CHRYSLER PACIFICA MOTOR MOUNTS. THEY ARE NOT UNDER WARRANTY AND THE PARTS ARE NOT AVAILABLE DUE TO B…
Read full complaint
LOUD CLUNKING NOISE COMING FROM ENGINE DURING STARTS, STOPS, AND TURNS. DISCOVERED THE NOISE IS RELATED TO WEAK MOTOR MOUNTS CRACKING AND BREAKING. THROUGH ONLINE RESEARCH I HAVE DISCOVERED HUNDREDS OF SIMILAR COMPLAINTS ABOUT CHRYSLER PACIFICA MOTOR MOUNTS. THEY ARE NOT UNDER WARRANTY AND THE PARTS ARE NOT AVAILABLE DUE TO BACKORDER ISSUES. THIS IS A HUGE SAFETY ISSUE AS MOTORS CAN COME LOOSE DURING AN ACCIDENT NOT TO MENTION POTENTIAL DAMAGE TO OTHER PARTS OF THE VEHICLE DUE TO THE LOOSE MOTOR. CHRYSLER NEEDS TO INITIATE A RECALL TO REPLACE THE MOTOR MOUNTS. *TR
NHTSA ODI #10267674
89,000 miles · Apr 30, 2009
Engine And Engine CoolingVehicle Speed ControlCrash
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED UNEXPECTEDLY. AS A RESULT, THE CONTACT CRASHED INTO A RESTAURANT, ANOTHER VEHICLE, AND A HANDICAP POST. THE VEHICLE WAS COMPLETELY DESTROYED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. SHE HAD TO TURN OFF THE ENG…
Read full complaint
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED UNEXPECTEDLY. AS A RESULT, THE CONTACT CRASHED INTO A RESTAURANT, ANOTHER VEHICLE, AND A HANDICAP POST. THE VEHICLE WAS COMPLETELY DESTROYED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. SHE HAD TO TURN OFF THE ENGINE TO STOP IT FROM REVVING. THE VEHICLE WAS INSPECTED, BUT THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 89,000. UPDATED 05/06/09 *BF UPDATED 05/08/09.*JB
NHTSA ODI #10267322
70,000 miles · Apr 26, 2009
Engine And Engine Cooling
I HAVE A CHYRSLER 04 PACIFICA AND IT HAS BEEN TROUBLE FOR WAY OVER A YEAR NOW. IT NEEDS MOTOR MOUNTS AND THERE IS NONE AVAILABLE AND HAS NOT BEEN IN A YEAR. THE CHYRSLER DEALER AND CORPORATION HAS NO CLUE TO WHEN AND IF THEY WILL EVER HAVE THESE MOUNTS. I STILL HAVE THOUSANDS OF DOLLARS TO PAY FOR THIS CAR AND IT IS ABOUT TO PUT…
Read full complaint
I HAVE A CHYRSLER 04 PACIFICA AND IT HAS BEEN TROUBLE FOR WAY OVER A YEAR NOW. IT NEEDS MOTOR MOUNTS AND THERE IS NONE AVAILABLE AND HAS NOT BEEN IN A YEAR. THE CHYRSLER DEALER AND CORPORATION HAS NO CLUE TO WHEN AND IF THEY WILL EVER HAVE THESE MOUNTS. I STILL HAVE THOUSANDS OF DOLLARS TO PAY FOR THIS CAR AND IT IS ABOUT TO PUT ME ON MY TWO FEET. I HAVE HAD TO REPLACE TWO SETS OF HEAD LIGHTS IN WHICH BOTH TIMES THEY WENT OUT AT THE SAME TIME AND I HAVE HAD TO REPLACE THE ALTERNATOR AND STARTER WITHIN A MONTH OF EACH OTHER AND THE IDLE PULLEY HAD TO BE REPLACED. THE ONLY THING THAT CHYRSLER RECALLED THAT WAS RECENTLY FIXED WAS THE ERG VALUE. ALL OF THIS OTHER STUFF IS OUT OF POCKET AND THE MOTOR MOUNTS ARE IN DEMAND ALL OVER THE U.S. TAKE A LOOK AT TOPIX.COM/ CHRYSLER MOTOR MOUNTS AND YOU WILL SEE 41 OTHER PEOPLE LIKE ME WITH THE SAME PROBLEM. *TR
NHTSA ODI #10266788
36,000 miles · Apr 23, 2009
Engine And Engine Cooling
MOTOR MOUNT FAILURE ON CHRYSLER PACIFICA. NOISE UPON BRAKING. *TR
NHTSA ODI #10266443
NHTSA investigations
3EA06010 · Fuel Tank Punctures
Opened Jun 15, 2006 · Closed Oct 11, 2007
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly; Fuel System, Other:storage; Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Additional source detail variants (4)
Fuel System, Gasoline:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Gasoline:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
RQ06002 · Engine Stalling
Opened Feb 27, 2006 · Closed Jun 22, 2006
Status: closed (inferred from source dates) · Engine And Engine Cooling; Fuel System, Gasoline; Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Additional source detail variants (3)
Engine And Engine Cooling
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Fuel System, Gasoline
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
PE06009 · Fuel Tank Punctures
Opened Feb 22, 2006 · Closed Jun 15, 2006
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly
ON FEBRUARY 22, 2006, ODI OPENED PE06-009 TO INVESTIGATE REPORTS THAT THE FUEL TANKS ON MODEL YEAR (MY) 2004 TO 2005 CHRYSLER PACIFICA VEHICLES MAY BE PUNCTURED BY CONTACT WITH ROAD DEBRIS.THE NUMBER OF REPORTS SUBMITTED BY CHRYSLER WAS SIGNIFICANTLY HIGHER THAN THOSE SUBMITTED BY OTHER MANUFACTURERS WHO WERE REQUESTED TO SUBMIT DATA AS PART OF INVESTIGATION PE05-050 INTO MY 2003 TO 2006 NISSAN MURANO VEHICLES THAT MAY HAVE HAD INSUFFICIENT SHIELDING OF THE FUEL TANK TO PREVENT PUNCTURES AFTER CONTACT WITH ROAD DEBRIS.NISSAN ISSUED RECALL 06V-003 INVOLVING INCREASING THE SHIELDING OF THE FUEL TANKS TO REDUCE THE LIKELIHOOD OF TANK PUNCTURES. CHRYSLER HAS NOTED THAT THEY HAD IN PLACE FROM JANUARY 2003 TO JUNE 2005 A PARTS RESTRICTION PROGRAM ON PACIFICA FUEL TANK REPLACEMENTS WHICH MAY HAVE MADE THE NUMBER OF REPORTS ARTIFICIALLY HIGH IN COMPARISON TO MANUFACTURERS WHICH DID NOT HAVE A SIMILAR PROGRAM IN EFFECT.CHRYSLER ALSO QUESTIONED WHETHER MANY OF THE FIELD REPORTS OF FUEL TANKS REPLACED DUE TO DAMAGE FROM UNKNOWN CAUSE WERE ACTUALLY PUNCTURED. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-010) TO GATHER ADDITIONAL INFORMATION CONCERNING THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
Illustration