NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
896 reports40,000 miles · Aug 3, 2009
Engine And Engine Cooling
2004 CHRYSLER PACIFICA SINCE 2007 MY PACIFICA HAS HAD THIS PROBLEM. THE DESIGN OF THE MOTOR AND TRANSMISSION MOUNTS ARE OF VERY POOR QUALITY, CAUSING REPEATED FAILURES. I'VE SEARCHED AROUND AND APPARENTLY ITS A VERY COMMON PROBLEM. ITS SO COMMON THAT DEALERS HAVE HAD CONTINUOUS BACK ORDERS FOR THIS MODELS MOTOR MOUNTS FOR …
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2004 CHRYSLER PACIFICA SINCE 2007 MY PACIFICA HAS HAD THIS PROBLEM. THE DESIGN OF THE MOTOR AND TRANSMISSION MOUNTS ARE OF VERY POOR QUALITY, CAUSING REPEATED FAILURES. I'VE SEARCHED AROUND AND APPARENTLY ITS A VERY COMMON PROBLEM. ITS SO COMMON THAT DEALERS HAVE HAD CONTINUOUS BACK ORDERS FOR THIS MODELS MOTOR MOUNTS FOR TWO YEARS NOW. I'VE REPLACED THE MOUNTS A FEW TIMES ONLY TO HAVE THEM FAIL AGAIN. A COMMON SYMPTOM, WHICH I HAVE, IS RANDOM SHIFTING WHILE DRIVING, LURCHING OF THE CAR, CLUNKING NOISED IN THE ENGINE COMPARTMENT, ALL WHILE DRIVING AT SPEEDS BETWEEN 15 AND 60 MPH. THEY CAUSE OTHER FAILURES FROM DAMAGING ELECTRICAL LINES AND CONNECTORS TO CAUSING TRANSMISSION FLUID LEAKS. IF YOU DO A SEARCH ON CHRYSLER PACIFICA MOTOR MOUNTS YOU'LL FIND WAVE AFTER WAVE AFTER WAVE OF COMPLAINTS ON WEB BOARDS FROM WHAT MUST BE THE VAST MAJORITY OF PACIFICA OWNERS. APPARENTLY IT ALSO AFFECTS EVERY MODEL YEAR FOR THIS VEHICLE, NOT JUST THE 2004'S. THIS IS A WIDESPREAD PROBLEM CAUSED BY POOR DESIGN, AND A POTENTIAL SAFETY HAZARD. I REALIZE CHRYSLER IS GOING THROUGH SOME TOUGH TIMES RIGHT NOW, BUT THERE SHOULD BE AN INVESTIGATION. *TR
NHTSA ODI #10279204
107,692 miles · Jul 29, 2009
StructureSuspension
WE WERE TOLD LAST WEEK THAT THE MOTOR MOUNTS ON OUR 2004 CHRYSLER PACIFICA WERE GONE. NOT BROKEN.... GONE. I HAD NOTICED SOME FRONT END SHAKING WHEN I HIT THE BRAKES AT A HIGH RATE OF SPEED. I ALSO NOTICED THAT THE ENGINE WAS LOUD WHEN I WOULD HIT THE ACCELERATOR FROM A STOP. OUR MECHANIC DISCOVERED THAT THE MOTOR MOUNTS WER…
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WE WERE TOLD LAST WEEK THAT THE MOTOR MOUNTS ON OUR 2004 CHRYSLER PACIFICA WERE GONE. NOT BROKEN.... GONE. I HAD NOTICED SOME FRONT END SHAKING WHEN I HIT THE BRAKES AT A HIGH RATE OF SPEED. I ALSO NOTICED THAT THE ENGINE WAS LOUD WHEN I WOULD HIT THE ACCELERATOR FROM A STOP. OUR MECHANIC DISCOVERED THAT THE MOTOR MOUNTS WERE MISSING AND CAUSING THE ISSUES. EVERY TIME I HIT THE GAS, THE ENGINE JUMPS UP A COUPLE OF INCHES. MY MECHANIC CALLED AROUND AND WAS UNABLE TO GET HIS HANDS ON ANY MOTOR MOUNTS AT THIS TIME. HE WAS TOLD THAT THEY ARE ON BACKORDER AT THIS TIME. I HAVE BEEN DOING SOME RESEARCH AND HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH PACIFICAS. I HAVE FOUND A SITE, WWW.TOPIX.COM, HAS A FORUM OPEN TO LIST THE ISSUES WITH THESE CARS. OVER THE LAST COUPLE OF YEARS, MANY PEOPLE HAVE STATED THAT THIS PART IS ON BACK ORDER AND CAN'T BE FOUND ANYWHERE. ONE PERSON ALSO SAID THAT CHRYSLER IS NOT MAKING THE PART ANY MORE. I FIND THIS TO BE POOR BUSINESS ON CHRYSLER'S PART. I TRY TO BUY AMERICAN, BUT I HAVE TO BE HONEST.... MY CONFIDENCE IS FAILING HERE. I FEEL CHRYSLER SHOULD DO THE 'RIGHT THING' AND MAKE GOOD TO ALL THE PACIFICA OWNERS WHO ARE HAVING THIS SAME ISSUE. AT THE VERY LEAST, MAKE THE PART!!!!!! *TR
NHTSA ODI #10278716
87,000 miles · Jul 20, 2009
Structure
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE IN FOR A ROUTINE INSPECTION, BUT IT FAILED DUE TO EXCESSIVE RUST ON THE FRAME. THE DEALER REFERRED HER TO A WARRANTY SPECIALIST AND WAS INFORMED THAT THE VEHICLE EXCEEDED ITS WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE…
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TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE IN FOR A ROUTINE INSPECTION, BUT IT FAILED DUE TO EXCESSIVE RUST ON THE FRAME. THE DEALER REFERRED HER TO A WARRANTY SPECIALIST AND WAS INFORMED THAT THE VEHICLE EXCEEDED ITS WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 87,000.
NHTSA ODI #10277444
80,000 miles · Jul 19, 2009
Engine And Engine Cooling
MY 2004 CHRYSLER PACIFICA HAS BROKEN MOTOR MOUNTS AND HAVE BEEN TOLD THEY ARE ON BACK-ORDER INDEFINATELY. *TR
NHTSA ODI #10277369
95,000 miles · Jul 17, 2009
Fuel System, Other
I OWN A 2004 CHRYSLER PACIFICA. I AM HAVING A MAJOR ISSUE WITH THE FUEL GAUGE. THE GAUGE SHOWS 1/2 FULL AND THEN THE NEXT THING YOU KNOW IS THAT IT DROPS TO EMPTY AND YOU RUN OUT OF GAS. I TOOK THE CAR TO THE DEALERSHIP OVER A MONTH AGO AND WAS TOLD THAT THE PARTS WOULD BE IN A FEW DAYS. THIS ISSUE IS DANGEROUS AS YOU RUN OU…
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I OWN A 2004 CHRYSLER PACIFICA. I AM HAVING A MAJOR ISSUE WITH THE FUEL GAUGE. THE GAUGE SHOWS 1/2 FULL AND THEN THE NEXT THING YOU KNOW IS THAT IT DROPS TO EMPTY AND YOU RUN OUT OF GAS. I TOOK THE CAR TO THE DEALERSHIP OVER A MONTH AGO AND WAS TOLD THAT THE PARTS WOULD BE IN A FEW DAYS. THIS ISSUE IS DANGEROUS AS YOU RUN OUT OF GAS WITHOUT A METHOD OF KNOWING WHAT IS GOING ON. IN ADDITION, WHEN YOU ATTEMPT TO FILL THE TANK WITH GAS, IT CONTINUES TO POP AVOIDING YOU FROM PUTTING GAS IN THE CAR. I CAN TAKE UP TO 30 MINUTES TO FORCE 1/2 TANK OF GAS IN THE CAR TO WHERE THE GAUGE WILL SHOW THE CAR FULL. *TR
NHTSA ODI #10277132
80,000 miles · Jul 12, 2009
Electrical System
CAR WILL NOT START ON FIRST TRY ON A NORMAL BASIS. HAVE CHANGED BATTERY AND STARTER. CAR ALSO STALLS. WHEN IT DOES START AFTER ABOUT 30 TRIES OR 30 MIN I HAVE TO PUT MY FOOT ON THE GAS PEDAL TO KEEP IT STARTED. I HAVE GONE TO MANY SITES ON LINE BY TYPING IN STARTING AND STALLING PROBLEMS ON LINE. THERE ARE MANY PEOPLE HAVING THI…
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CAR WILL NOT START ON FIRST TRY ON A NORMAL BASIS. HAVE CHANGED BATTERY AND STARTER. CAR ALSO STALLS. WHEN IT DOES START AFTER ABOUT 30 TRIES OR 30 MIN I HAVE TO PUT MY FOOT ON THE GAS PEDAL TO KEEP IT STARTED. I HAVE GONE TO MANY SITES ON LINE BY TYPING IN STARTING AND STALLING PROBLEMS ON LINE. THERE ARE MANY PEOPLE HAVING THIS PROBLEM AND NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. PEOPLE ALONG WITH MYSELF ARE SPENDING A GREAT DEAL OF MONEY TO TRY TO FIX THIS PROBLEM. CHRYSLER HAS TO KNOW WHAT THIS PROBLEM IS WITH ALL THESE CARS HAVING THE SAME PROBLEMS BUT THEY DON'T SEEM TO CARE ABOUT OUR PROBLEMS AND THE MONEY THAT WE ARE LOOSING EVERY MONTH. I FEAR THAT I AM GOING TO BE STRANDED WITH MY CHILDREN BECAUSE MY CAR WON'T START OR STALLS. I JUST WANT TO KNOW WHAT IS WRONG WITH THIS CAR. I KNOW IF THEY TELL EVERYONE WHAT IS WRONG WITH THIS CAR THEY WILL HAVE TO FIX THE THOUSANDS OF PEOPLES CARS THAT ARE IN NEED OF REPAIR AND THAT BIG COMPANY DOES NOT WANT TO DO THAT FOR THE LITTLE PEOPLE OF THE COUNTRY WHO TRUSTED THEM. THEY HAVE RECEIVED BILLIONS OF DOLLARS IN TAX PAYER MONEY AND THEY SHOULD COME CLEAN AND FIX THESE CARS OR AT LEAST TELL US WHAT IS WRONG SO THAT WE CAN FIX THEM FOR GOOD. PLEASE HELP ALL OF US. I AM A SINGLE MOTHER AND CAN NOT AFFORD TO TRY SO MANY DIFFERENT THINGS THAT ARE NOT THE PROBLEM. I ASK AGAIN. PLEASE HELP US. *TR
NHTSA ODI #10276449
50,000 miles · Jun 15, 2009
Engine And Engine Cooling
1. THE ISSUE HAS EXISTED FOR A FEW YEARS, BUT DIAGNOSIS HAS BEEN CONCLUSIVE ONLY RECENTLY. THE ISSUE SEEMS TO HAVE ARISEN FROM NORMAL WEAR AND TEAR. THE VEHICLE IS DRIVEN FREQUENTLY, BUT IS NOT ABUSED IN ANY WAY. 2. THE MOTOR MOUNTS HAVE FAILED, AT LEAST ONE IS COMPLETELY BROKEN. THE RESULT IS A VERY LOUD KNOCKING NOISE W…
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1. THE ISSUE HAS EXISTED FOR A FEW YEARS, BUT DIAGNOSIS HAS BEEN CONCLUSIVE ONLY RECENTLY. THE ISSUE SEEMS TO HAVE ARISEN FROM NORMAL WEAR AND TEAR. THE VEHICLE IS DRIVEN FREQUENTLY, BUT IS NOT ABUSED IN ANY WAY. 2. THE MOTOR MOUNTS HAVE FAILED, AT LEAST ONE IS COMPLETELY BROKEN. THE RESULT IS A VERY LOUD KNOCKING NOISE WHEN BRAKING SHARPLY. IT IS UNKNOWN AT THIS TIME IF FURTHER DAMAGE WILL BE FOUND RESULTING FROM THIS CONDITION PENDING REPAIR. 3. THE VEHICLE IS WAITING FOR PARTS WHICH HAVE BEEN ON BACKORDER. ONCE THE PART ARRIVES, REPAIRS WILL COMMENCE. *TR
NHTSA ODI #10273922
87,500 miles · Jun 1, 2009
Engine And Engine CoolingPower Train
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HEARD A KNOCKING SOUND WHENEVER THE TRANSMISSION HAS TO SHIFT. THE MECHANIC STATED THAT THE MOTOR MOUNTS WERE FAILING. IN FEBRUARY OR MARCH OF 2009, THE VEHICLE HAD A TRANSMISSION FLUID LEAK. THE DEALER REPLACED A SEAL AND STATED THAT THE VEHICLE WAS REPAIRED. THE CO…
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TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HEARD A KNOCKING SOUND WHENEVER THE TRANSMISSION HAS TO SHIFT. THE MECHANIC STATED THAT THE MOTOR MOUNTS WERE FAILING. IN FEBRUARY OR MARCH OF 2009, THE VEHICLE HAD A TRANSMISSION FLUID LEAK. THE DEALER REPLACED A SEAL AND STATED THAT THE VEHICLE WAS REPAIRED. THE CONTACT STILL HAS THE WORK ORDER FOR THAT REPAIR. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 87,500.
NHTSA ODI #10272553
Mileage unknown · May 27, 2009
Electrical SystemEngine And Engine CoolingService Brakes, Hydraulic
2004 CHRYSLER PACIFICA HAS A PROBLEM WITH THE MOTOR MOUNTS. CONSUMER STATES THE MOUNTS HAVE BEEN ON BACK ORDER SINCE DEC. 2008. *NJ THE CONSUMER STATED A NOISE WAS HEARD WHEN GONG OVER BUMPS IN THE ROAD. THE ANTI-LOCK WHEEL SENSOR WAS BAD, THE TIRE LIGHT ILLUMINATED, THE LOWER CONTROL ARMS AND FRONT SWAY BAR WERE REPLACED. T…
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2004 CHRYSLER PACIFICA HAS A PROBLEM WITH THE MOTOR MOUNTS. CONSUMER STATES THE MOUNTS HAVE BEEN ON BACK ORDER SINCE DEC. 2008. *NJ THE CONSUMER STATED A NOISE WAS HEARD WHEN GONG OVER BUMPS IN THE ROAD. THE ANTI-LOCK WHEEL SENSOR WAS BAD, THE TIRE LIGHT ILLUMINATED, THE LOWER CONTROL ARMS AND FRONT SWAY BAR WERE REPLACED. THE MOTOR MOUNTS WERE LEAKING OIL. THE INSTRUMENT CLUSTER WAS NOT WORKING AND THE EGR VALVE WAS REPLACED. *JB
NHTSA ODI #10270291
Mileage unknown · May 25, 2009
Engine And Engine Cooling
OUR 2004 PACIFICA HAS A BROKEN MOTOR MOUNT, AND WE WERE TOLD BY DEALER THAT THE PART IS ON BACK ORDER INDEFINITELY, NOW DRIVING AROUND WITH A BROKEN MOTOR MOUNT, POSSIBLE DAMAGE BEING DONE TO THE ENGINE. THE CAR IS COVERED UNDER WARRANTY BUT CAN'T GET IT FIXED BECAUSE CHRYSLER IS NOT MAKING ANY PARTS ANY TIME SOON, IF AT ALL; WE…
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OUR 2004 PACIFICA HAS A BROKEN MOTOR MOUNT, AND WE WERE TOLD BY DEALER THAT THE PART IS ON BACK ORDER INDEFINITELY, NOW DRIVING AROUND WITH A BROKEN MOTOR MOUNT, POSSIBLE DAMAGE BEING DONE TO THE ENGINE. THE CAR IS COVERED UNDER WARRANTY BUT CAN'T GET IT FIXED BECAUSE CHRYSLER IS NOT MAKING ANY PARTS ANY TIME SOON, IF AT ALL; WE WANT TO KNOW WHEN CHRYSLER WILL START MAKING PARTS TO FIX OUR CAR. *TR
NHTSA ODI #10269885
NHTSA investigations
3EA06010 · Fuel Tank Punctures
Opened Jun 15, 2006 · Closed Oct 11, 2007
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly; Fuel System, Other:storage; Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Additional source detail variants (4)
Fuel System, Gasoline:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Gasoline:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
RQ06002 · Engine Stalling
Opened Feb 27, 2006 · Closed Jun 22, 2006
Status: closed (inferred from source dates) · Engine And Engine Cooling; Fuel System, Gasoline; Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Additional source detail variants (3)
Engine And Engine Cooling
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Fuel System, Gasoline
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
PE06009 · Fuel Tank Punctures
Opened Feb 22, 2006 · Closed Jun 15, 2006
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly
ON FEBRUARY 22, 2006, ODI OPENED PE06-009 TO INVESTIGATE REPORTS THAT THE FUEL TANKS ON MODEL YEAR (MY) 2004 TO 2005 CHRYSLER PACIFICA VEHICLES MAY BE PUNCTURED BY CONTACT WITH ROAD DEBRIS.THE NUMBER OF REPORTS SUBMITTED BY CHRYSLER WAS SIGNIFICANTLY HIGHER THAN THOSE SUBMITTED BY OTHER MANUFACTURERS WHO WERE REQUESTED TO SUBMIT DATA AS PART OF INVESTIGATION PE05-050 INTO MY 2003 TO 2006 NISSAN MURANO VEHICLES THAT MAY HAVE HAD INSUFFICIENT SHIELDING OF THE FUEL TANK TO PREVENT PUNCTURES AFTER CONTACT WITH ROAD DEBRIS.NISSAN ISSUED RECALL 06V-003 INVOLVING INCREASING THE SHIELDING OF THE FUEL TANKS TO REDUCE THE LIKELIHOOD OF TANK PUNCTURES. CHRYSLER HAS NOTED THAT THEY HAD IN PLACE FROM JANUARY 2003 TO JUNE 2005 A PARTS RESTRICTION PROGRAM ON PACIFICA FUEL TANK REPLACEMENTS WHICH MAY HAVE MADE THE NUMBER OF REPORTS ARTIFICIALLY HIGH IN COMPARISON TO MANUFACTURERS WHICH DID NOT HAVE A SIMILAR PROGRAM IN EFFECT.CHRYSLER ALSO QUESTIONED WHETHER MANY OF THE FIELD REPORTS OF FUEL TANKS REPLACED DUE TO DAMAGE FROM UNKNOWN CAUSE WERE ACTUALLY PUNCTURED. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-010) TO GATHER ADDITIONAL INFORMATION CONCERNING THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
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