Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reports
Mileage unknown · Oct 19, 2007
SuspensionTires
LT RE HER 2006 CHEVY IMPALA LT HAVING PROBLEMS WITH A VIBRATION AND THE CAR JUMPING ON NUMEROUS OCCASIONS LEADING TO REPLACEMENT OF TIRES; WOULD LIKE TO KNOW IF NHTSA KNOWS ANYTHING ABOUT PROBLEMS WITH TIRES. *KB THE TIRES WERE REPLACED WITH ANOTHER BRAND OF TIRES, BECAUSE ONE OF THE TIRES HAD EXCESSIVE ROAD FORCE. HOWEVER, TH…
Read full complaint
LT RE HER 2006 CHEVY IMPALA LT HAVING PROBLEMS WITH A VIBRATION AND THE CAR JUMPING ON NUMEROUS OCCASIONS LEADING TO REPLACEMENT OF TIRES; WOULD LIKE TO KNOW IF NHTSA KNOWS ANYTHING ABOUT PROBLEMS WITH TIRES. *KB THE TIRES WERE REPLACED WITH ANOTHER BRAND OF TIRES, BECAUSE ONE OF THE TIRES HAD EXCESSIVE ROAD FORCE. HOWEVER, THE VIBRATION CONTINUED. *JB
NHTSA ODI #10207144
20,200 miles · Oct 19, 2007
Power TrainCrashInjury
I AM A POLICE OFFICER AND HAVE HAD SEVERAL OCCASIONS WHILE ON TRAFFIC STOPS, THAT MY ASSIGNED 2006 IMPALA HAS ROLLED BACKWARDS AFTER I HAD GOTTEN OUT OF THE CAR TO APPROACH A TRAFFIC VIOLATOR; I HAD TO JUMP BACK IN AND PUT IT BACK IN PARK.. ON 10/ 04/07 THIS CAR ALMOST COST ME MY LIFE. I BLOCKED AN ENTRANCE RAMP AND WHEN I GOT…
Read full complaint
I AM A POLICE OFFICER AND HAVE HAD SEVERAL OCCASIONS WHILE ON TRAFFIC STOPS, THAT MY ASSIGNED 2006 IMPALA HAS ROLLED BACKWARDS AFTER I HAD GOTTEN OUT OF THE CAR TO APPROACH A TRAFFIC VIOLATOR; I HAD TO JUMP BACK IN AND PUT IT BACK IN PARK.. ON 10/ 04/07 THIS CAR ALMOST COST ME MY LIFE. I BLOCKED AN ENTRANCE RAMP AND WHEN I GOT OUT OF THE CAR I STOOD BY THE OPEN DRIVER DOOR. THE CAR JUMPED INTO GEAR AND BACKED OVER ME. I WAS DRUG BACKWARDS AND COULD NOT FREE MYSELFAS I WAS BEING HELPLESSLY DRAGGED UNDER MY CAR. WHEN THE CAR WENT INTO THE MEDIAN IT DUG MY BODY INTO THE DIRT. I WAS ABLE TO ROLL FROM UNDERNEATH THE CAR. I THEN JUMPED BACK IN AND STOPPED THE CAR FROM CROSSING THE EXPRESSWAY. I HAVE BEEN ON THE STREETS AS A BEAT OFFICER FOR OVER 21 YEARS AND HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN. I SPOKE WITH ANOTHER OFFICER AND HE ALSO HAS HAD THE SAME PROBLEM WHILE ON TRAFFIC STOPS. I WAS ADVISED BY FLEET MANAGEMENT THAT THERE HAS BEEN ONE OTHER INCIDENT REPORTED. MY PATROL CAR WAS TOWED ON OCT 8 AND LATER I WAS ADVISED BY FLEET MANAGEMENT THAT GM REPS LOOKED AT THE CAR AND FOUND NOTHING WRONG. FLEET MANAGEMENT PERSONNEL REFUSE TO GIVE ME ANY INFORMATION AS FOR A CONTACT PERSON WITH GM. NOTE -AS OF 10/19/07 THEY STILL HAVE THE CAR UNDER LOCK AND KEY. I SUSTAINED ROAD RASH, BRUISING, CERVICAL STRAIN, AND A POSSIBLE FRACTURE IN MY BACK. I HAVE CONTACTED MY LOCAL FRATERNAL ORDER OF POLICE PRESIDENT AND HE HAS BEEN GATHERING INFORMATION AS TO SEVERAL OTHER OFFICERS THAT HAVE HAD THEIR ASSIGNED 2006 IMPALA GO OUT OF GEAR AND STRIKE OBJECTS. IN ADDITION THEY HAD BEEN CHARGED WITH THE ACCIDENTS AND POINTS ASSESSED. PER MY FOP PRESIDENT AN INVESTIGATION IS BEING DONE TO REMOVE THOSE OFFICERS POINTS AND DICIPLINARY ACTION PER MY UNFORTUNATE INCIDENT. MY CONCERN NOW IS FOR THE SAFETY OF THE CITIZENS ON A NATIONAL LEVEL, WHILE THESE CHEVY IMPALAS ARE BEING USED FOR PUBLIC SAFETY. *TR
NHTSA ODI #10206378
15,000 miles · Sep 27, 2007
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE OUTER TIE ROD END WAS DEFECTIVE ON BOTH THE DRIVER AND PASSENGER SIDE TIRES. WHILE DRIVING 55-60 MPH, THE ENTIRE VEHICLE FLUTTERED AND SHOOK WHEN THE STEERING WHEEL WAS TURNED. THE DEALER REPLACED THE TIE RODS AND THERE HAD BEEN NO FURTHER OCCURRENCES. …
Read full complaint
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE OUTER TIE ROD END WAS DEFECTIVE ON BOTH THE DRIVER AND PASSENGER SIDE TIRES. WHILE DRIVING 55-60 MPH, THE ENTIRE VEHICLE FLUTTERED AND SHOOK WHEN THE STEERING WHEEL WAS TURNED. THE DEALER REPLACED THE TIE RODS AND THERE HAD BEEN NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 15,000. UPDATED 11/07/07. *JB
NHTSA ODI #10204317
21,600 miles · Sep 18, 2007
Air BagsCrashInjury
TL*THE CONTACTS SON OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 33 MPH AT NIGHT, THE CONTACTS SON CRASHED INTO A STALLED VEHICLE. HE STRUCK THE VEHICLE ON THE DRIVER SIDE DOOR AND NEITHER THE DRIVER NOR THE PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED MINOR INJURIES TO HIS WRIST. THE VEHICLE SUSTAINED…
Read full complaint
TL*THE CONTACTS SON OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 33 MPH AT NIGHT, THE CONTACTS SON CRASHED INTO A STALLED VEHICLE. HE STRUCK THE VEHICLE ON THE DRIVER SIDE DOOR AND NEITHER THE DRIVER NOR THE PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED MINOR INJURIES TO HIS WRIST. THE VEHICLE SUSTAINED MAJOR FRONT END DAMAGE. THE DEALER WAS NOTIFIED AND STATED THAT THE CRASH HAD TO HAVE BEEN A DIRECT HIT ON THE SENSOR. THE CURRENT AND FAILURE MILEAGES WERE 21,600. THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY. THE CONSUMER PROVIDED PHOTOS OF THE VEHICLE. UPDATED 10/10/07 *TR
NHTSA ODI #10203350
28,000 miles · Sep 15, 2007
Seat BeltsInjury
FILED PREVIOUS COMPLAINT, #10202892. THIS WAS IN REFERENCE TO MY SEAT BELT RETRACTOR NOT LOCKING ON MY 2006 IMPALA. THE NEW RETRACTOR THE DEALER PUT IN MY VEHICLE, ALSO DOES NOT LOCK. I HAVE ALREADY HIT THE STEERING WHEEL ONCE, DO I HAVE TO BE SERIOUSLY INJURED. CALLED CHEVY AGAIN AND THEY STATED THEY WERE SORRY FOR THE INC…
Read full complaint
FILED PREVIOUS COMPLAINT, #10202892. THIS WAS IN REFERENCE TO MY SEAT BELT RETRACTOR NOT LOCKING ON MY 2006 IMPALA. THE NEW RETRACTOR THE DEALER PUT IN MY VEHICLE, ALSO DOES NOT LOCK. I HAVE ALREADY HIT THE STEERING WHEEL ONCE, DO I HAVE TO BE SERIOUSLY INJURED. CALLED CHEVY AGAIN AND THEY STATED THEY WERE SORRY FOR THE INCONVENIENCE. THEY STATED TO TAKE IT BACK TO THE DEALER AND HAVE YET ANOTHER ONE PUT IN. *JB
NHTSA ODI #10203059
28,000 miles · Sep 13, 2007
Seat BeltsInjury
OWN 2006 CHEVY IMPALA, NOTICED SINCE BEGAN LEASE WITH VEHICLE THAT SEATBELT DOESN'T ALWAYS LOCK. DRIVING ON 9/12/07, HAD TO SLAM ON THE BRAKES TO AVOID A VEHICLE RUNNING A RED LIGHT, I FLEW FORWARD INTO THE STEERING WHEEL BECAUSE THE SEAT BELT WAS NOT TIGHT AND LOCKED. TOOK VEHICLE TO DEALER THE NEXT DAY AND THEY ACKNOWLEDGED …
Read full complaint
OWN 2006 CHEVY IMPALA, NOTICED SINCE BEGAN LEASE WITH VEHICLE THAT SEATBELT DOESN'T ALWAYS LOCK. DRIVING ON 9/12/07, HAD TO SLAM ON THE BRAKES TO AVOID A VEHICLE RUNNING A RED LIGHT, I FLEW FORWARD INTO THE STEERING WHEEL BECAUSE THE SEAT BELT WAS NOT TIGHT AND LOCKED. TOOK VEHICLE TO DEALER THE NEXT DAY AND THEY ACKNOWLEDGED THE ISSUE AND REPLACED THE SEAT BELT PARTS. *TR UPDATED 09/17/07. *JB
NHTSA ODI #10202892
36,200 miles · Aug 9, 2007
Exterior Lighting
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. SHE STATED THAT THE HEADLAMPS ON THE VEHICLE DISENGAGED FROM THE PLASTIC CASING. SHE FELT THAT THE HEADLAMPS WOULD EVENTUALLY CRACK DUE TO BEING EXPOSED. THE DEALER AND THE MANUFACTURER STATED THAT THE PART WAS OUT OF WARRANTY AND THEY WOULD BE UNABLE TO ASSIST. SHE FELT THAT THIS…
Read full complaint
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. SHE STATED THAT THE HEADLAMPS ON THE VEHICLE DISENGAGED FROM THE PLASTIC CASING. SHE FELT THAT THE HEADLAMPS WOULD EVENTUALLY CRACK DUE TO BEING EXPOSED. THE DEALER AND THE MANUFACTURER STATED THAT THE PART WAS OUT OF WARRANTY AND THEY WOULD BE UNABLE TO ASSIST. SHE FELT THAT THIS WAS A COMMON DEFECT FOR VEHICLES OF THIS YEAR, MAKE, AND MODEL WITH AT LEAST 30,000 MILES. THE FAILURE AND CURRENT MILEAGES WERE 36,200.
NHTSA ODI #10198995
435 miles · Jul 23, 2007
Tires
MY CAR IS IN THE SHOP TODAY BECAUSE OF THE TIRE MONITOR SYSTEM. THIS IS THE FIFTH TIME THAT IT HAS BEEN IN THE SHOP FOR THIS PROBLEM. AROUND LATE JANUARY I HAD IT IN THE SHOP FOR A RUST SPOT CLOSE TO THE SUN ROOF. ALSO SOMEONE WHO WAS LOOKING AT MY CAR TOLD ME IT HAD SWIRL MARKS ON IT BECAUSE IT APPARENTLY HAD BEEN BUFFED BEFORE…
Read full complaint
MY CAR IS IN THE SHOP TODAY BECAUSE OF THE TIRE MONITOR SYSTEM. THIS IS THE FIFTH TIME THAT IT HAS BEEN IN THE SHOP FOR THIS PROBLEM. AROUND LATE JANUARY I HAD IT IN THE SHOP FOR A RUST SPOT CLOSE TO THE SUN ROOF. ALSO SOMEONE WHO WAS LOOKING AT MY CAR TOLD ME IT HAD SWIRL MARKS ON IT BECAUSE IT APPARENTLY HAD BEEN BUFFED BEFORE I PURCHASED MY 2006 IMPALA SS, IN JUNE OF 2006. *JB
NHTSA ODI #10197272
17,000 miles · Jun 22, 2007
VisibilityInjury
CHILD'S NECK TRAPPED IN WINDOW FRAME ASSEMBLY. FROM DRIVER'S SEAT, UNABLE TO OPERATE WINDOW RELEASE. *TR
NHTSA ODI #10193953
15,000 miles · Jun 13, 2007
EquipmentSteeringVehicle Speed Control
THE 2006 CHEVROLET IMPALA HAD A TECHNICAL BULLETIN ON A POWER STEERING HOSE I WAS NEVER NOTIFED OFF. THE HOSE EXPLODED, AND THE CAR COULD NOT MOVE. IT WAS TOWED TO THE 1ST DEALERSHIP. THEY SAID IT WAS FIXED, BUT IT WOULD NOT STEER OUT OF THE BAY. THEY FLUSHED THE POWER STEERING UNIT, AND WITH DAYS IT WOULD NOT STEER PROPE…
Read full complaint
THE 2006 CHEVROLET IMPALA HAD A TECHNICAL BULLETIN ON A POWER STEERING HOSE I WAS NEVER NOTIFED OFF. THE HOSE EXPLODED, AND THE CAR COULD NOT MOVE. IT WAS TOWED TO THE 1ST DEALERSHIP. THEY SAID IT WAS FIXED, BUT IT WOULD NOT STEER OUT OF THE BAY. THEY FLUSHED THE POWER STEERING UNIT, AND WITH DAYS IT WOULD NOT STEER PROPERLY. I TOOK IT TO ANOTHER DEALERSHIP, WHICH AFTER TWO VISITS, DETERMINED IT NEEDED A NEW POWER STEERING PUMP. THEN THE ACCELERATOR STUCK TO THE FLOOR WHILE TURNING. THE CAR WAS TAKEN TO THE DEALERSHIP AND A NEW ACCELRATOR WAS INSTALLED. THE VEHICLE WAS RETURNED TO ME AGAIN AND ATHE STEERING WENT OUT, THIS TIME, I NEARLY HIT A TELEPHONE POLE WHILE TURNING. THE DEALERSHIP TOOK THE CAR IN AND REPLACED THE RACK AND PINION. THE CAR AGAIN DID NOT STEER PROPERLY, AND I NEARLY HIT A PHONE POLE ON THE WAY HOME. AT ONE POINT THE SECOND DEALERSHIP PUT OVER 200 MILES ON THE VEHICLE. GM SAID THE CARWAS. IN OPERATING ORDER . T HAD LESS THAN 17,000 MILES ON IT, AND DEMANDED I PICK UP THE VEHI OR BE CHARGED STORAGE FEES. I HAVE NEARLY WRECKED THE CAR DUE TO MECHANICAL DEFECTS ON THREE SEPERATE OCCASIONS. *AK
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
2006 Chevrolet Impala Problems, Complaints & Recalls | Skip That Year
Illustration