IllustrationI HAVE EXPERIENCED TWO COMPLETE FAILURES OF A POWER STEERING HOSE WHILE DRIVING. PER GM TSB #1870206. NO PRODUCT UPDATE OR RECALL HAS BEEN ENACTED. MAJOR SAFETY ISSUE, VEHICLE IS EXTREMELY DIFFICULT TO STEER WITH HOSE BLOWN, COULD CAUSE AN ACCIDENT. *TR
2006 Chevrolet Impala
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Impala years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reportsTL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING BETWEEN 45-50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE HEAD ON. SHE BELIEVED BOTH VEHICLES WERE DESTROYED. THE FRONT END OF HER VEHICLE WAS CRUSHED AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT INJURED HER BACK AND HEAD, AND IS CURRENTLY SEEING A DOCTOR. HER S…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING BETWEEN 45-50 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE HEAD ON. SHE BELIEVED BOTH VEHICLES WERE DESTROYED. THE FRONT END OF HER VEHICLE WAS CRUSHED AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT INJURED HER BACK AND HEAD, AND IS CURRENTLY SEEING A DOCTOR. HER SIX MONTH OLD DAUGHTER WAS SEATED IN THE REAR PASSENGER SEAT AND SUSTAINED A BLACK EYE. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED AND THE CONTACT HAS PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 94,000.
MY WIFE WAS REAR ENDED BY AN 04 LINCOLN WHILE TRAVELING 40MPH. THIS TURNED HER 06 CHEVY IMPALA INTO ONCOMING TRAFFIC AND A HEAD ON COLLISION WITH A FORD RANGER GOING IN OPPOSITE DIRECTION. RANGER DOING 40-45 MPH, IMPALA DOING 40MPH. MY IMPALA IS BEING REPAIRED AND IS NOT TOTALED. MY WIFE WAS THE DRIVER AND WAS INJURED IN THIS CR…
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MY WIFE WAS REAR ENDED BY AN 04 LINCOLN WHILE TRAVELING 40MPH. THIS TURNED HER 06 CHEVY IMPALA INTO ONCOMING TRAFFIC AND A HEAD ON COLLISION WITH A FORD RANGER GOING IN OPPOSITE DIRECTION. RANGER DOING 40-45 MPH, IMPALA DOING 40MPH. MY IMPALA IS BEING REPAIRED AND IS NOT TOTALED. MY WIFE WAS THE DRIVER AND WAS INJURED IN THIS CRASH. SHE HAS NECK, BACK, AND SHOULDER PAIN AS WELL AS HEAD ACHES. AIR BAG NEVER DEPLOYED!! I HAVE PICS OF IMPALA SHOWING DEAD ON / HEAD ON IMPACT. *TR
VEHICLE HAS BOUNCY/SHUDDERY RIDE DRIVING OVER 35MPH. LOOKED AT BY 2 DIFFERENT SHOPS, ONE SAID IT WAS A BAD TIRE AND REPLACED UNDER TIRE WARRANTY, THE OTHER SAID IT WAS SEPARATION OF TREAD (BAD TIRE). ALL FOUR TIRES REPLACED WITH BRAND NEW TIRES (OUT OF MY OWN POCKET) AND THE RIDE DID NOT IMPROVE, THEN THE SHOP SAYS THAT IT IS …
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VEHICLE HAS BOUNCY/SHUDDERY RIDE DRIVING OVER 35MPH. LOOKED AT BY 2 DIFFERENT SHOPS, ONE SAID IT WAS A BAD TIRE AND REPLACED UNDER TIRE WARRANTY, THE OTHER SAID IT WAS SEPARATION OF TREAD (BAD TIRE). ALL FOUR TIRES REPLACED WITH BRAND NEW TIRES (OUT OF MY OWN POCKET) AND THE RIDE DID NOT IMPROVE, THEN THE SHOP SAYS THAT IT IS "BUMPS IN THE ROAD" EVEN THOUGH THERE IS A DISTINCT DIFFERENCE BETWEEN A BUMP IN THE ROAD (FELT FROM FRONT TIRES AND BACK TIRES) AND THE SHUDDER OF THE VEHICLE. *TR
LOST THE POWER STEERING. LOSE OF ALL POWER STEERING FLUID ON HOME DRIVEWAY. HAD THE CAR TOWED TO THE DEALER. DEALER SAID A HOSE CAME OFF AND REPLACED THE HOSE AND CLAMP. TOW TRUCK DRIVER KNEW WHAT THE PROBLEM WAS WHEN HE VIEWED THE FLUID ON THE DRIVEWAY. HE SAID HE HAS TOWED SEVEN IMPALAS IN THE LAST MONTH FOR THE SAME PROBLEM. …
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LOST THE POWER STEERING. LOSE OF ALL POWER STEERING FLUID ON HOME DRIVEWAY. HAD THE CAR TOWED TO THE DEALER. DEALER SAID A HOSE CAME OFF AND REPLACED THE HOSE AND CLAMP. TOW TRUCK DRIVER KNEW WHAT THE PROBLEM WAS WHEN HE VIEWED THE FLUID ON THE DRIVEWAY. HE SAID HE HAS TOWED SEVEN IMPALAS IN THE LAST MONTH FOR THE SAME PROBLEM. *TR
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE LUNGES FORWARD APPROXIMATELY TEN FEET AFTER PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE FAILURE ALSO OCCURRED WHILE DRIVING 5 MPH IN REVERSE. THE DEALER TOOK THE VEHICLE TO A SALES DEALER AND WAS INFORMED THAT THIS WAS A NORMAL OCCURRENCE. MOST RECENTLY, THE SER…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE VEHICLE LUNGES FORWARD APPROXIMATELY TEN FEET AFTER PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE FAILURE ALSO OCCURRED WHILE DRIVING 5 MPH IN REVERSE. THE DEALER TOOK THE VEHICLE TO A SALES DEALER AND WAS INFORMED THAT THIS WAS A NORMAL OCCURRENCE. MOST RECENTLY, THE SERVICE ADVISOR AND MANAGER DROVE THE VEHICLE AND EXPERIENCED THE FAILURE; HOWEVER, THEY COULD NOT DETERMINE THE CAUSE. THE CURRENT MILEAGE WAS 7,000 AND FAILURE MILEAGE WAS 10. UPDATED 01-10-08. *KB UPDATED 01/09/08
NOISE IN STEERING COLUMN WHEN BACKING UP. *TR
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 10 MPH OR STOPPED AT A STOP SIGN, THE VEHICLE LUNGES FORWARD 10 TO 15 FEET BY ITSELF. THE FAILURE OCCURS WHENEVER THE VEHICLE IS DRIVEN. THE VEHICLE PERFORMS THE SAME WAY WHEN IN REVERSE. FOR THE PAST TWO MONTHS, THE SERVICE DEPARTMENT AT THE DEALER HAS HAD THE VEHIC…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING 10 MPH OR STOPPED AT A STOP SIGN, THE VEHICLE LUNGES FORWARD 10 TO 15 FEET BY ITSELF. THE FAILURE OCCURS WHENEVER THE VEHICLE IS DRIVEN. THE VEHICLE PERFORMS THE SAME WAY WHEN IN REVERSE. FOR THE PAST TWO MONTHS, THE SERVICE DEPARTMENT AT THE DEALER HAS HAD THE VEHICLE. ALL OF THE SERVICE DEPARTMENT PERSONNEL AGREED THAT THE VEHICLE LUNGES FORWARD ABNORMALLY, BUT STATED THAT NOTHING COULD BE DONE. THE CURRENT MILEAGE WAS 7,000 AND FAILURE MILEAGE WAS 1,000. UPDATED 01-10-08. *KB THE CONSUMER STATED OVERHEAD DOME LIGHT STAYED ON, TRANSMISSION HESITATES AND BUMPS ON 1-2 SHIFT, AND A/C BLOWS WARM INTERMITTENTLY. UPDATED 01/04/07 *TR
I NOTICED THE FRONT RIGHT TIRE WAS WEARING EXTENSIVELY ON THE OUTSIDE. FIRST I CHECKED THE TIRE PRESSURE AND IT WAS AT THE PROPER AMOUNT. THEN I WENT TO HAVE THE TIRES ROTATED AND WAS TOLD TO HAVE THE ALIGNMENT CHECK BY THE TIRE SERVICEMAN. THEN I WENT TO HAVE THE TIRES ALIGNED AND THE TECHNICIAN SAID THE TIE ROD ENDS HAD TO…
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I NOTICED THE FRONT RIGHT TIRE WAS WEARING EXTENSIVELY ON THE OUTSIDE. FIRST I CHECKED THE TIRE PRESSURE AND IT WAS AT THE PROPER AMOUNT. THEN I WENT TO HAVE THE TIRES ROTATED AND WAS TOLD TO HAVE THE ALIGNMENT CHECK BY THE TIRE SERVICEMAN. THEN I WENT TO HAVE THE TIRES ALIGNED AND THE TECHNICIAN SAID THE TIE ROD ENDS HAD TO BE REPLACED BECAUSE THEY WERE WORN OUT AND LOOSE. I PERSONALLY OBSERVED THE FRONT WHEELS AND THEY BOTH WERE EXTREME LOOSE. THE CAR HAS BEEN REGULARLY SERVICED BY THE CHEVROLET LOCAL DEALER AND ONLY HAD 37,500 MILES ON IT. I HAD IT SERVICED AT APPROXIMATELY 35,500 MILES BY THE CHEVROLET DEALER. I TOOK THE CAR TO THE CHEVROLET DEALER, WHO AGREED THAT BOTH THE TIE RODS ENDS NEEDED REPLACING AND THAT HE THOUGHT THEY COULD BE REPLACED WITH CHEVROLET PAYING FOR THEM. BOTH THE ALIGNMENT TECHNICIAN AND THE CHEVROLET DEALER SERVICE PERSON TOLD ME THAT THE REASON THE TIE ROD ENDS WERE WORN OUT WAS THAT THEY CONTAINED NO GREASE FITTINGS AND FURTHER THAT THE ONES CHEVROLET FINALLY REPLACED THE WORN OUT ONES THEY DO NOT HAVE GREASE FITTINGS. THIS CAR IS A 2006 CHEVROLET IMPLA. I STILL AM GOING TO HAVE TO REPLACE WHAT WAS THE FRONT TIRE(S) BEFORE THIS DISCOVER DUE TO THIS MANUFACTURING DEFECT. FURTHER,I AM EXPECTING TO HAVE TO REPLACE THE CURRENT NEW ONES WHICH HAVE NO GREASE FITTINGS WITHIN 30,000 OR AGAIN RISK MY SAFETY AND EXCESSIVE AND UNNECESSARY TIRE WEAR. I AM TOLD BY SERVICE PEOPLE AND TECHNICIANS THAT I CAN PURCHASE AFTERMARKET (NON-GENERAL MOTORS TIE ROD ENDS) THAT WOULD HAVE GREASE FITTINGS. THIS LACK OF GREASE FITTINGS IS OBVIOUSLY A VERY SERIOUS MANUFACTURING DEFECT, THAT ENDANGERS THE LIVES OF HUNDREDS OF THOUSANDS OF CHEVROLET IMPALA OWNERS AND THEIR PASSENGERS AND OTHERS ON THE ROADS. I AM CONCERNED ABOUT THIS WHAT APPEARS TO ME TO BE A MANUFACTURING DEFECT. *TR
2006 CHEVROLET IMPALA HAD AN EQUIPMENT FAILURE WHICH CAUSED THE VEHICLE TO SWERVE AND HIT ANOTHER VEHICLE. *KB ACCORDING TO THE POLICE REPORT, IT APPEARED THE RIGHT REAR TIRE HAD BLOWN WHICH CAUSED THE CONSUMER TO LOOSE CONTROL OF THE VEHICLE. (OHIO TRAFFIC CRASH REPORT)*JB
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.