NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reports85,200 miles · Apr 19, 2011
Engine And Engine Cooling
THE HEAT HAS NEVER WORKED CORRECTLY UNLESS YOU ARE ACCELERATING. THE VEHICLE CAN BE WARMED UP AND HEATING, BUT IF ITS PUT INTO IDLE OR AT A STOP IT BEGINS TO BLOW COOL. I HAVE BEEN TOLD THERE IS AN AIR POCKET THAT HAS TO BE BLED OUT BECAUSE THERE IS A BAD DESIGN WHERE THE HOSES ARE ABOVE THE BLOCK AND THEY GET CLOGGED UP. I H…
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THE HEAT HAS NEVER WORKED CORRECTLY UNLESS YOU ARE ACCELERATING. THE VEHICLE CAN BE WARMED UP AND HEATING, BUT IF ITS PUT INTO IDLE OR AT A STOP IT BEGINS TO BLOW COOL. I HAVE BEEN TOLD THERE IS AN AIR POCKET THAT HAS TO BE BLED OUT BECAUSE THERE IS A BAD DESIGN WHERE THE HOSES ARE ABOVE THE BLOCK AND THEY GET CLOGGED UP. I HAVE HAD IT BLED AND IT WORKED BUT NOW HAVE HAD THE SAME PROBLEM COME BACK. *TR
NHTSA ODI #10396799
26,000 miles · Apr 6, 2011
Engine And Engine CoolingEquipmentPower Train
MY 2006 CHEVROLET IMPALA HAS NOTHING BUT ISSUES. WINDOW SCRATCH WHEN GOING UP AND DOWN, TIRE PRESSURE MONITOR NEEDS REPLACED, REMOTE START HAS NO DISTANCE, WATER PUMP LEAKAGE, TRANSMISSION LINE LEAKING, ROTORS, TIRES AND ALIGNMENT WEAR OUT PREMATURELY. *TR
NHTSA ODI #10394445
74,000 miles · Apr 4, 2011
Air BagsSteering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATE THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09E005000 (STEERING) AND THAT THE AIR BAG WARNING LIGHT ILLUMINATED THE DAY AFTER THE REPAIRS. IN ADDITION, THE CONTACT STATED THAT SHE CONTINUED TO HAVE ISSUES WITH THE STEERING. THE CONTACT SPOKE WITH T…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATE THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09E005000 (STEERING) AND THAT THE AIR BAG WARNING LIGHT ILLUMINATED THE DAY AFTER THE REPAIRS. IN ADDITION, THE CONTACT STATED THAT SHE CONTINUED TO HAVE ISSUES WITH THE STEERING. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD SHE WOULD HAVE TO PAY FOR A DIAGNOSTIC TO DETERMINE THE EXACT FAILURE. THE CONTACT BELIEVED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COSTS AND ALSO STATED THAT THE STEERING CONTINUED TO BECOME TIGHT AND RESISTANT WHEN ATTEMPTING A TURN. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 06/01/11*LJ THE CONSUMER STATED THE RACK AND PINION AND POWER STEERING HOSE NEEDED TO REPLACED. THE CONSUMER STATED GM OFFERED TO PAY FOR THE PARTS TO REPLACE THE AIR BAG, BUT NOT THE LABOR. UPDATED EVOQ 07/12/11 UPDATED 1/17/2012 *LN
NHTSA ODI #10394193
26,000 miles · Apr 4, 2011
Service Brakes, Electric
I HAVE HAD NOTHING BUT ISSUES WITH THIS CAR. IT STARTED OUT WITH TIRE PRESSURING MONITORING, PRETTY MUCH FIXED EXCEPT ON EXTENDED TRIPS STILL GET DUMMY LIGHT. DRIVER'S AND PASSENGER SIDE WINDOWS SCRATCHED AND STILL ON OCCASION SCREECH. I JUST APPLY OIL AND IT STOPS FOR A WHILE. TRANNY LINE LEAK - REPAIRED, BRAKE ROTORS WHERE…
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I HAVE HAD NOTHING BUT ISSUES WITH THIS CAR. IT STARTED OUT WITH TIRE PRESSURING MONITORING, PRETTY MUCH FIXED EXCEPT ON EXTENDED TRIPS STILL GET DUMMY LIGHT. DRIVER'S AND PASSENGER SIDE WINDOWS SCRATCHED AND STILL ON OCCASION SCREECH. I JUST APPLY OIL AND IT STOPS FOR A WHILE. TRANNY LINE LEAK - REPAIRED, BRAKE ROTORS WHERE REPLACED 13,000 MILES AGO WENT BAD AGAIN, VEHICLE OUT OF ALIGNMENT AGAIN AND WEARING TIRES OUT. MECHANIC STATES THAT INTERMEDIATE STEERING SHAFT NEEDS REPLACED. CAR HAS 95,000 CHECKED ON LINE AND ALL OF THESE ITEMS ARE KNOWN PROBLEMS WITH CHEVY / GM VEHICLES. *TR
NHTSA ODI #10394182
62,000 miles · Feb 27, 2011
Power Train
I HAVE A 2006 IMPALA SS. THE CAR WAS PURCHASED USED WITH APPROXIMATELY 12K MILES, IN EARLY 2009 AT 62K THE TRANSMISSION FAILED, STRANDING MY FAMILY ON THE PA TURNPIKE. IN JANUARY 2011 AT 101K WE HAD TO REPLACE THE TRANSMISSION AGAIN. LUCKILY WE PURCHASED A GM POWER-TRAIN TRANSMISSION AND IT CAME WITH A 3YR WARRANTY. THE …
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I HAVE A 2006 IMPALA SS. THE CAR WAS PURCHASED USED WITH APPROXIMATELY 12K MILES, IN EARLY 2009 AT 62K THE TRANSMISSION FAILED, STRANDING MY FAMILY ON THE PA TURNPIKE. IN JANUARY 2011 AT 101K WE HAD TO REPLACE THE TRANSMISSION AGAIN. LUCKILY WE PURCHASED A GM POWER-TRAIN TRANSMISSION AND IT CAME WITH A 3YR WARRANTY. THE FAILURE SYMPTOMS WERE IDENTICAL FOR EACH OCCURRENCE. 1ST THE TRANSMISSION WOULD OCCASIONALLY SHUDDER WHILE SHIFTING. EVENTUALLY IT WOULD SHUDDER AND PREDICTABLY SLIP WHEN MAINTAINING A SPEED AT OR NEAR 1800 RPM. THIS WAS ESPECIALLY NOTICEABLE DRIVING UP HILLS. FINALLY THE CAR WOULD NOT MOVE WHILE THE ENGINE RPM SPIKED WHEN PRESSING THE ACCELERATOR PEDAL. THE ENTIRE FAILURE PERIOD WAS AROUND 1000 MILES FROM THE 1ST SIGN THAT THE TRANSMISSION WAS HAVING DIFFICULTY TO SHIFTING TO THE FINAL FAILURE. THE TRANSMISSION APPEARS TO REACH VERY HIGH TEMPERATURES AND HAS A LONG COOL OFF PERIOD. WHEN REPLACING THE POWER STEERING GEAR I NOTICED THAT THE EXHAUST AND ENGINE WERE COOL TO THE TOUCH, BUT THE TRANSMISSION REMAINED WARM THROUGH OUT THE REPAIR. THANK FOR YOUR ATTENTION IN THIS MATTER. *TR
NHTSA ODI #10384643
58,000 miles · Feb 22, 2011
Power Train
CAR STARTED RUNNING SLUGGISH MORE AND MORE UNTIL THE TRANSMISSION DIED AND NEEDS A REBUILD. TAKEN TO A SHOP TO GET IT REBUILT. *TR
NHTSA ODI #10383921
75,729 miles · Feb 21, 2011
Electrical SystemService Brakes, Electric
2006 CHEVY SS IMPALA STARTED HAVING ISSUES WITH THE DASH BOARD READINGS, THE CAR WOULD NOT START BECAUSE IT WOULD SHOW THE CAR WAS IN DRIVE WHEN IT WAS NOT, THERE WAS NO READINGS FOR THE SPEED, ALL ELECTRICAL READINGS WERE OUT OF CONTROL, FINALLY THE ABS WOULD NOT WORK AND THEN THE CAR WOULD NOT START AT ALL AND HAD TO BE TOWED …
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2006 CHEVY SS IMPALA STARTED HAVING ISSUES WITH THE DASH BOARD READINGS, THE CAR WOULD NOT START BECAUSE IT WOULD SHOW THE CAR WAS IN DRIVE WHEN IT WAS NOT, THERE WAS NO READINGS FOR THE SPEED, ALL ELECTRICAL READINGS WERE OUT OF CONTROL, FINALLY THE ABS WOULD NOT WORK AND THEN THE CAR WOULD NOT START AT ALL AND HAD TO BE TOWED IN. THE ABS MODULE AT ONLY 75,000 MILES HAD TO BE REPLACED. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY CHEVY, THE REPAIR NEEDED PUT ME IN A SERIOUS DRIVING SAFETY CONCERN AND CHEVY SHOULD NOT SAY SORRY THIS IS NO LONGER UNDER WARRANTY AND WE CAN'T DO ANYTHING FOR YOU. *TR
NHTSA ODI #10383475
62,865 miles · Feb 11, 2011
Steering
POWER STEERING COOLING LINE HAS RUPTURED 4 TIMES. REPAIRED BY RECALL AND FAILED AGAIN 1 YEAR LATER. GM REFUSES TO REPAIR OR ADMIT PROBLEM WITH SYSTEM. 4" RUBBER HOSE CONTINUES TO RUPTURE. *TR
NHTSA ODI #10381637
70,000 miles · Jan 17, 2011
Power Train
I AM WRITING TO COMPLAIN ABOUT THE 4T65E-HD TRANSMISSION IN GENERAL MOTOR'S LINEUP OF V8 POWERED W-BODY PLATFORM CARS. I HAVE EXPERIENCED MANY ISSUES OF THIS TRANSMISSION SLIPPING AND HESITATING ON ACCELERATION FROM A STOP. I HAVE BEEN EXPERIENCING THE ISSUE FOR ABOUT 30K MILES NOW. THE CAR IS NOT BEATEN, OR DRIVEN HARD AT AL…
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I AM WRITING TO COMPLAIN ABOUT THE 4T65E-HD TRANSMISSION IN GENERAL MOTOR'S LINEUP OF V8 POWERED W-BODY PLATFORM CARS. I HAVE EXPERIENCED MANY ISSUES OF THIS TRANSMISSION SLIPPING AND HESITATING ON ACCELERATION FROM A STOP. I HAVE BEEN EXPERIENCING THE ISSUE FOR ABOUT 30K MILES NOW. THE CAR IS NOT BEATEN, OR DRIVEN HARD AT ALL. ALL MY ROUTINE MAINTENANCE HAS BEEN DONE. I FIRST TOOK IT TO THE DEALER TO COMPLAIN ABOUT THE SLIPPING TRANSMISSION, AND EVEN THOUGH THE TECH FELT THE TRANSMISSION ISSUE, I WAS TOLD THAT UNLESS THE TRANSMISSION IS THROWING A CODE, THERE IS NOTHING THAT THEY COULD DO FOR ME. I HAVE PUT ABOUT $500 INTO WORK ON THIS TRANSMISSION SO FAR WITH MINIMUM SUCCESS. I HAVE FLUSHED THE TRANSMISSION TOTALLY, WHICH SEEMED TO HAVE FIXED THE TRANSMISSION FOR ABOUT A WEEK. ANOTHER THING THAT I ATTEMPTED PER THE RECOMMENDATION OF A GM MASTER TECH WAS TO CHANGE THE VALVE BODY. WHICH I DID AND IT CORRECTED THE ISSUE FOR 3 DAYS. NOW THE TRANSMISSION IS SLIPPING WHEN DRIVING ON THE HIGHWAY AT A CONSTANT SPEED/RPM.. ALMOST LIKE IT FEELS THE MOTOR IS MISFIRING. I HAVE CHECKED THE FLUID LEVEL, AND THE FLUID. THE LEVEL IS FINE AND THE FLUID IS NOT BURNT. I FEEL THAT GM NEEDS TO STEP UP AND RECTIFY THE PROBLEM OF THESE GARBAGE TRANSMISSIONS. I HAVE OWNED 2 OTHER CARS WITH THE SAME TRANSMISSION (95 MONTE CARLO Z34 AND A 01 PONTIAC GTP). BOTH VEHICLES EXPERIENCED THESE SAME ISSUES AND THE TRANSMISSIONS BLEW UP. WHY WOULD GM CONTINUE TO USE SUCH A WEAK MAJOR COMPONENT. I KNOW OF 100+ OTHER V8 W-BODY OWNERS EXPERIENCING THESE SAME ISSUES. *TR
NHTSA ODI #10376890
43,500 miles · Jan 13, 2011
Electrical System
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE REAR DEFROST WAS NOT WORKING. THE CONTACT STATED THAT THE WIRING TO THE DEFROST ON THE FRONT PASSENGER SIDE OF THE VEHICLE WAS BURNT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUSE LINK AND CONNECTORS. …
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE REAR DEFROST WAS NOT WORKING. THE CONTACT STATED THAT THE WIRING TO THE DEFROST ON THE FRONT PASSENGER SIDE OF THE VEHICLE WAS BURNT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUSE LINK AND CONNECTORS. THE APPROXIMATE FAILURE MILEAGE WAS 43,500. UPDATED 09/12/11
NHTSA ODI #10376489
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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