Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
550–25K
7125–50K
7650–75K
7475–100K
87100–150K
41150K+
404 reports with mileage · 120 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 108 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
58 crash reports22 fire reports35 injury reports
What owners actually said
524 reports
6,000 miles · Jul 5, 2011
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER OR INDEPENDENT REPAIR SHOP ON THREE OCCASIONS TO HAVE THE TIRES REPLACED DUE TO EXCESSIVE TREAD WEAR. THE CONTACT STATED THAT THE TIRES WERE WEARING EXCESSIVELY DUE TO DEFECTIVE TIE RODS. THE VEHICLE WAS NOT TAKEN …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER OR INDEPENDENT REPAIR SHOP ON THREE OCCASIONS TO HAVE THE TIRES REPLACED DUE TO EXCESSIVE TREAD WEAR. THE CONTACT STATED THAT THE TIRES WERE WEARING EXCESSIVELY DUE TO DEFECTIVE TIE RODS. THE VEHICLE WAS NOT TAKEN TO HAVE THE TIE RODS REPAIRED. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 31,000.
NHTSA ODI #10410515
87,000 miles · Jun 13, 2011
Power Train
TRANSMISSION SLIPPING AND FINALLY NO FORWARD OR REVERSE GEARS. BROKE DOWN MONDAY MORNING AFTER BEING INTO GM DEALER FRIDAY FOR A CHECK UP WITH NO PROBLEMS OR ISSUES FOUND. *TR
NHTSA ODI #10406154
Mileage unknown · Jun 11, 2011
Air BagsEquipment
ON A 2006 CHEVY IMPALA, THE AIR BAG INDICATOR LIGHT ON DASHBOARD CAME ON AND REMAINED ON. CAR WAS TAKEN TO CHEVROLET DEALER WHO SAID IT WOULD BE QUITE EXPENSIVE TO REPAIR, SO LETTING IT GO. RESEARCH ON THE INTERNET REVEALS THIS PROBLEM. ALSO SAW A TECHNICAL SERVICE BULLETIN RELATED TO CODES RELATING TO AIR BAG LIGHT REMAINING ON…
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ON A 2006 CHEVY IMPALA, THE AIR BAG INDICATOR LIGHT ON DASHBOARD CAME ON AND REMAINED ON. CAR WAS TAKEN TO CHEVROLET DEALER WHO SAID IT WOULD BE QUITE EXPENSIVE TO REPAIR, SO LETTING IT GO. RESEARCH ON THE INTERNET REVEALS THIS PROBLEM. ALSO SAW A TECHNICAL SERVICE BULLETIN RELATED TO CODES RELATING TO AIR BAG LIGHT REMAINING ON. DANGER HERE IS THAT THIS SHOULD BE FIXED BY CHEVROLET WITH A RECALL, BUT NO RECALL AS OF YET. THIS DEFECT SHOULD BE FIXED BY CHEVROLET. SOMEONE IS GOING TO DIE BECAUSE OF THIS ISSUE NOT BEING RECALLED BY CHEVROLET. *TR
NHTSA ODI #10405963
75,000 miles · Jun 7, 2011
Power Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE SEEMED TO HESITATE RANDOMLY WHEN ACCELERATING FROM A STOP LIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE PROBLEM GENERATED FROM THE TRANSMISSION AND REFERRED TO IT AS A PHANTOM SHIFT. THE DEALER STATED THEY WOULD HAVE TO PULL THE TR…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE SEEMED TO HESITATE RANDOMLY WHEN ACCELERATING FROM A STOP LIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE PROBLEM GENERATED FROM THE TRANSMISSION AND REFERRED TO IT AS A PHANTOM SHIFT. THE DEALER STATED THEY WOULD HAVE TO PULL THE TRANSMISSION APART TO MAKE THE REPAIR. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE 95,000. UPDATED 10/03/2011 *LN *TR
NHTSA ODI #10405423
100,000 miles · Jun 3, 2011
Power TrainSeat Belts
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEAR SHIFTER WAS STUCK IN PARK AND WOULD NOT ALLOW THE DRIVER TO MOVE THE VEHICLE AT ALL. IN ADDITION, THE DRIVER SIDE SEAT BELT LATCH WAS FRACTURED. THE DEALER AND MANUFACTURER WERE CONTACTED BUT THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MI…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEAR SHIFTER WAS STUCK IN PARK AND WOULD NOT ALLOW THE DRIVER TO MOVE THE VEHICLE AT ALL. IN ADDITION, THE DRIVER SIDE SEAT BELT LATCH WAS FRACTURED. THE DEALER AND MANUFACTURER WERE CONTACTED BUT THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
NHTSA ODI #10404337
30,000 miles · May 26, 2011
Air Bags
AIR BAG SERVICE LIGHT CAME ON DASHBOARD OF 2006 CHEVROLET IMPALA. IN ADDITION TO THE RED WARNING LIGHT INDICATING THE AIR BAG PROBLEM, MESSAGE APPEARS IN MESSAGE CENTER ON DASHBOARD, SAYING TO SERVICE AIR BAG. MY COMPLAINT IS THAT THE DEALERSHIP SAYS IT MIGHT BE CLOSE TO $1000 TO FIX, YET AIRBAGS ARE SUPPOSED TO LAST THE LIFE…
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AIR BAG SERVICE LIGHT CAME ON DASHBOARD OF 2006 CHEVROLET IMPALA. IN ADDITION TO THE RED WARNING LIGHT INDICATING THE AIR BAG PROBLEM, MESSAGE APPEARS IN MESSAGE CENTER ON DASHBOARD, SAYING TO SERVICE AIR BAG. MY COMPLAINT IS THAT THE DEALERSHIP SAYS IT MIGHT BE CLOSE TO $1000 TO FIX, YET AIRBAGS ARE SUPPOSED TO LAST THE LIFE OF A CAR. YET, IT WILL PASS INSPECTION IF I CHOSE TO NOT GET IT LOOKED AT. I SEE HUNDREDS OF OTHER CASES WHERE GM CARS HAVE THE SERVICE AIR BAG LIGHT ON, AND IT SHOULD BE COVERED BY WARRANTY OR A RECALL TO GET THIS ISSUE FIXED. PEOPLE ARE JEOPARDIZING THEIR SAFETY, DRIVING AROUND WITH AN AIR BAG THAT MAY OR MAY NOT WORK. IT IS NOT ACCEPTABLE. *TR
NHTSA ODI #10402843
Mileage unknown · May 25, 2011
Power Train
2006 IMPALA 3.5 ,NOISE AND VIBRATIONS FROM TRANSAXLE AND OR CV JOINTS,THIS HAPPENS AT ALL SPEEDS AND THE NOISE GETS LOUDER WHEN TURNING LEFT, I HAVE'NT DONE ANYTHING TO CORRECT THE PROBLEM. *TR
NHTSA ODI #10402635
71,000 miles · May 16, 2011
Power Train
IMPALA "SS" WITH ONLY APPROXIMATELY 71,000 MILES, MAJOR TRANSMISSION MALFUNCTION / FAILURE WITHOUT ANY PRIOR WARNING. VEHICLE HAD ONLY BEEN SERVICED AT GM DEALERSHIP SINCE PURCHASED, ALL REGULAR MAINTENANCE FOLLOWED. TRANSMISSION SLIPPAGE COMBINED WITH HARSH SHIFTING, TORQUE CONVERTER SHUDDER, GRINDING NOISES FROM GEARS. VEHICLE…
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IMPALA "SS" WITH ONLY APPROXIMATELY 71,000 MILES, MAJOR TRANSMISSION MALFUNCTION / FAILURE WITHOUT ANY PRIOR WARNING. VEHICLE HAD ONLY BEEN SERVICED AT GM DEALERSHIP SINCE PURCHASED, ALL REGULAR MAINTENANCE FOLLOWED. TRANSMISSION SLIPPAGE COMBINED WITH HARSH SHIFTING, TORQUE CONVERTER SHUDDER, GRINDING NOISES FROM GEARS. VEHICLE WOULD ALTERNATE BETWEEN NOT GOING FORWARD OR, ONCE MOVING, VERY DIFFICULT TO STOP VEHICLE BECAUSE TRANSMISSION DID NOT DISENGAGE (NEARLY REAR ENDED OTHER VEHICLES, HAD TO STAND ON BRAKE PEDAL). NO WARNING LIGHTS NOR DASH INDICATORS, BUT REMOTE DIAGNOSTIC VIA ONSTAR CONFIRMED TRANSMISSION FAILURE AND DIRECTED FOR IMMEDIATE REPAIR. VALVE BODY, PRESSURE REGULAR, ALL SOLENOIDS (REBUILD) REPLACED UNDER GMPP EXTENDED WARRANTY COVERAGE. NOT EVEN TWO WEEKS LATER, PROBLEMS RETURNED BUT WORSE. NHTSA CAMPAIGN # 10021844 AND TSB # 070730012C SEEM TO ADDRESS THIS ISSUE. VEHICLE NOW AT GM DEALERSHIP BEING ASSESSED. ONSTAR DIAGNOSTICS FOUND NO ISSUE. STILL NO WARNING INDICATORS, BUT VEHICLE HAVE HIGH RPM WITHOUT ANY FORWARD MOTION WHEN ACCELERATOR DEPRESSED. RPMS WOULD ALSO BOUNCE UP AND DOWN ERRATICALLY ON HIGHWAY AT STEADY SPEED, VIBRATIONS AND WHINING NOISES FROM TRANSMISSION. APPARENTLY THIS IS KNOWN DEFECT WITH MULTIPLE VEHICLES EQUIPPED WITH THE 4T65-E TRANSMISSION, BUT THERE HAS NEVER BEEN ANY RECALL. COST OF REPAIRS FOR THIS BETWEEN $4,000 AND $6,000 IF NOT UNDER WARRANTY. THIS LIKELY EFFECTS HUNDREDS OF THOUSANDS OF GM VEHICLES COVERING MANY MODEL YEARS. *TR
NHTSA ODI #10401131
77,000 miles · May 16, 2011
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO TURN THE STEERING WHEEL EITHER TO THE LEFT OR RIGHT SHE HEARD AN UNUSUAL POPPING AND CLICKING NOISE, THEN IT WOULD VIOLENTLY JERK. THE DEALER ADVISED THAT CONTACT THAT IT COULD BE THE STEERING SHAFT AND SHE WAS AWAITING A SERVICE APPOINTME…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO TURN THE STEERING WHEEL EITHER TO THE LEFT OR RIGHT SHE HEARD AN UNUSUAL POPPING AND CLICKING NOISE, THEN IT WOULD VIOLENTLY JERK. THE DEALER ADVISED THAT CONTACT THAT IT COULD BE THE STEERING SHAFT AND SHE WAS AWAITING A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS APPROXIMATELY 87,000. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
NHTSA ODI #10401077
38,770 miles · May 1, 2011
Steering
DRIVING DOWN THE HIGHWAY AND THE POWER STEERING FUEL LINE BROKE. POWER STEERING IS CURRENTLY INOPERABLE. CURRENTLY RESEARCHING A SOLUTION TO THE ISSUE. *TR
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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