NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reports57,058 miles · Jul 29, 2012
Engine
"REDUCED ENGINE POWER" SERVICE CODE P2138. ON 05/01/2012 WHILE DRIVING THROUGH AN INTERSECTION MY ENGINE POWER WAS REDUCED TO 3, MAYBE 5 MPH. I WAS TRYING TO GET THROUGH THAT INTERSECTION WITHOUT THE ACCELERATION THAT WAS SO DESPERATELY NEEDED. THIS IS DEFINITELY A SAFETY ISSUE. IN ADDITION TO BEING CONCERNED ABOUT GETTING INTO …
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"REDUCED ENGINE POWER" SERVICE CODE P2138. ON 05/01/2012 WHILE DRIVING THROUGH AN INTERSECTION MY ENGINE POWER WAS REDUCED TO 3, MAYBE 5 MPH. I WAS TRYING TO GET THROUGH THAT INTERSECTION WITHOUT THE ACCELERATION THAT WAS SO DESPERATELY NEEDED. THIS IS DEFINITELY A SAFETY ISSUE. IN ADDITION TO BEING CONCERNED ABOUT GETTING INTO AN ACCIDENT, I'M FEARFUL I WILL BE THE ONE CAUSING A FATAL PILE UP. I HAVE BEEN TO THE CHEVROLET DEALER 4 TIMES AND THEY WERE UNABLE TO FIX THIS PROBLEM. *JS
NHTSA ODI #10468172
77,000 miles · Jul 27, 2012
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT ALL SPEEDS, THE CRUISE CONTROL ACTIVATED AND THE VEHICLE DECELERATED. VARIOUS WARNING LIGHTS ALSO ILLUMINATED RANDOMLY. IN ADDITION, THE GEAR SHIFTED INTO PARK, BUT THE VEHICLE CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT ALL SPEEDS, THE CRUISE CONTROL ACTIVATED AND THE VEHICLE DECELERATED. VARIOUS WARNING LIGHTS ALSO ILLUMINATED RANDOMLY. IN ADDITION, THE GEAR SHIFTED INTO PARK, BUT THE VEHICLE CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE MIGHT HAVE BEEN EXPERIENCING INTERNAL ELECTRICAL FAILURES. THE DEALER ALSO STATED THAT THE FAILURE MIGHT BE DUE TO THE TRANSMISSION, BUT THERE WERE NO WARNING LIGHTS INDICATING SUCH. THE VEHICLE WAS NOT REPAIRED AND THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 79,000.
NHTSA ODI #10467997
63,000 miles · Jul 23, 2012
Power Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER EXITING FROM A STOP LIGHT, THE VEHICLE LUNGED FORWARD AS THOUGH THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THERE WAS A VALVE IN THE TRANSMISSION THAT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF TH…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER EXITING FROM A STOP LIGHT, THE VEHICLE LUNGED FORWARD AS THOUGH THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THERE WAS A VALVE IN THE TRANSMISSION THAT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHO STATED THERE WERE NO RECALLS FOR THE VEHICLE AND OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 63,000.
NHTSA ODI #10467012
Mileage unknown · Jul 10, 2012
Electrical System
I BOYGHT MY CAR FROM A USED CAR DEALERSHIP IT HAS A LITTLE OVER 133,000 MILES. I'M HAVING PROBLEMS I THINK WITH MY IGNITION SWITCH BECAUSE WHEN THE PROBLEM FIRST STARTED IT WOULD NOT CRANK NOR TURN OVER. AFTER TURNING THE SWITCH BACK AND FORWARD FOR FIVE MIN OR SO, IT WOULD START. NOW I CAN'T GET IT TO DO A THING. I NEED HELP WI…
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I BOYGHT MY CAR FROM A USED CAR DEALERSHIP IT HAS A LITTLE OVER 133,000 MILES. I'M HAVING PROBLEMS I THINK WITH MY IGNITION SWITCH BECAUSE WHEN THE PROBLEM FIRST STARTED IT WOULD NOT CRANK NOR TURN OVER. AFTER TURNING THE SWITCH BACK AND FORWARD FOR FIVE MIN OR SO, IT WOULD START. NOW I CAN'T GET IT TO DO A THING. I NEED HELP WITH THIS ISSUE. *TR
NHTSA ODI #10465155
103,000 miles · Jul 9, 2012
EngineTraction Control System
MY CAR IS GIVING A REDUCED ENGINE LIGHT, TRACTION CONTROL AND NOW STARTING DISABLED. THE CAR WILL NOT START OR DIES IN PROCESS OF DRIVING CAR. THIS IS DANGEROUS AND I HAVE REA THIS IS NOT THE FIRST TIME. *TR
NHTSA ODI #10464819
100,000 miles · Jul 2, 2012
Power Train
WHEN I START FROM A STOP THE TRANSMISSION DOES NOT FULLY ENGAGE FOR A FEW SECONDS. IF I STEP ON THE GAS, IT ROLLS SLOWLY FORWARD, BUT ONCE IT CATCHES IT JERKS FORWARD REALLY HARD. I'VE KNOW 2 OTHERS WITH THIS SAME ISSUE, AND THE TRANSMISSION SHOP SAYS IT'S PRETTY COMMON WITH THESE. CHEAP PART TO REPLACE (CLUTCH GASKET OR SOME…
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WHEN I START FROM A STOP THE TRANSMISSION DOES NOT FULLY ENGAGE FOR A FEW SECONDS. IF I STEP ON THE GAS, IT ROLLS SLOWLY FORWARD, BUT ONCE IT CATCHES IT JERKS FORWARD REALLY HARD. I'VE KNOW 2 OTHERS WITH THIS SAME ISSUE, AND THE TRANSMISSION SHOP SAYS IT'S PRETTY COMMON WITH THESE. CHEAP PART TO REPLACE (CLUTCH GASKET OR SOMETHING), BUT $1700 IN LABOR. I'M READY FOR A RECALL... *JS
NHTSA ODI #10463982
81,000 miles · Jun 27, 2012
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH INTO A PARKING SPACE THE CONTACT HEARD A GRINDING NOISE IN THE STEERING WHEEL. THE FAILURE ALSO OCCURRED WHILE DRIVING BETWEEN 15 AND 20 MPH WHILE TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN …
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH INTO A PARKING SPACE THE CONTACT HEARD A GRINDING NOISE IN THE STEERING WHEEL. THE FAILURE ALSO OCCURRED WHILE DRIVING BETWEEN 15 AND 20 MPH WHILE TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE STEERING RACK AND INTERMEDIATE STEERING SHAFT HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
NHTSA ODI #10463263
80,000 miles · Jun 13, 2012
Power Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC CLEANED THE THROTTLE BODY. THE FAILURE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC CLEANED THE THROTTLE BODY. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC AND THE DEALER APPROXIMATELY EIGHT DIFFERENT TIMES. THE VEHICLE WAS REPAIRED WHEN THE PCM WAS REPLACED AND REPROGRAMMED AT THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #10461645
56,000 miles · Jun 5, 2012
Power Train
INTERMITTENTLY USUALLY FROM A STOP CAR ACTS LIKE ITS IN NEUTRAL REVS UP AND ALL OF A SUDDEN BANGS INTO GEAR AND TAKES OFF. VERY DANGEROUS WHEN IN TRAFFIC AND IT UNEXPECTEDLY DOES IT WHEN YOUR TRYING TO INCH FORWARD. ALMOST CAUSES A REAR END COLLISION BECAUSE ITS INTERMITTENT. I AM AFRAID I WON'T CATCH IT IN TIME. SOMETIMES IT GO…
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INTERMITTENTLY USUALLY FROM A STOP CAR ACTS LIKE ITS IN NEUTRAL REVS UP AND ALL OF A SUDDEN BANGS INTO GEAR AND TAKES OFF. VERY DANGEROUS WHEN IN TRAFFIC AND IT UNEXPECTEDLY DOES IT WHEN YOUR TRYING TO INCH FORWARD. ALMOST CAUSES A REAR END COLLISION BECAUSE ITS INTERMITTENT. I AM AFRAID I WON'T CATCH IT IN TIME. SOMETIMES IT GOES FOR DAYS WITHOUT DOING IT AND YOU GET COMFORTABLE WITH IT THEN WAMMO. TOOK IT TO MY SHOP AND THEY TELL ME IT COULD BE A TRANS PROBLEM. BOUGHT CAR BRAND NEW AND ITS HAPPENED BEFORE BUT SEEMS TO BE GETTING WORSE. *TR
NHTSA ODI #10460627
60,400 miles · Apr 20, 2012
Electrical SystemPower TrainVehicle Speed Control
I PURCHASED A 2006 IMPALA SS, JUST RECENTLY AFTER REACHING 60,000 MILES MY TRANSMISSION STARTED SLIPPING IN 4TH GEAR AND OVERDRIVE AT HIGHWAY SPEEDS. A SHORT 300 MILES LATER THE TRANSMISSION FAILED COMPLETELY WHILE DRIVING HOME FROM WORK ON THE INTERSTATE. I HAD THE CAR TOWED TO A LOCAL TRANSMISSION SHOP WHERE I WAS TOLD IT EITH…
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I PURCHASED A 2006 IMPALA SS, JUST RECENTLY AFTER REACHING 60,000 MILES MY TRANSMISSION STARTED SLIPPING IN 4TH GEAR AND OVERDRIVE AT HIGHWAY SPEEDS. A SHORT 300 MILES LATER THE TRANSMISSION FAILED COMPLETELY WHILE DRIVING HOME FROM WORK ON THE INTERSTATE. I HAD THE CAR TOWED TO A LOCAL TRANSMISSION SHOP WHERE I WAS TOLD IT EITHER NEEDED TO BE REBUILT OR REPLACED. I HAD IT REBUILT FOR $2442 ALL OUT OF MY OWN POCKET BECAUSE MY POWERTRAIN WARRANTY HAD ALREADY EXPIRED. NOW A MERE 3 MONTHS LATER AND NOW CURRENTLY AT 69,200 MILES THE NEW TRANSMISSION IS SHOWING THE SAME EXACT SYMPTOMS IT HAD WHEN IT FAILED THE FIRST TIME. AGAIN WITH NO WARRANTY AND REPAIR COSTS OVER 2000 DOLLARS I WILL SOON BE FORCED TO REPLACE THE TRANSMISSION AGAIN. NOT TO MENTION RENTAL CAR COSTS AND THE INCONVENIENCE OF HAVING THIS HAPPEN TWICE WITHIN A YEAR AND 10,000 MILES APART. OTHER RECENT ISSUES INCLUDE A CHECK ENGINE LIGHT ON FOR A CYLINDER 6 MISFIRE DUE TO AN OIL FOULED SPARK PLUG AND BURNING OR USING A FULL QUART OF OIL EVERY 1000 MILES I'M SURE MAJOR ENGINE REPAIRS ARE SOON TO COME. IT ALMOST MAKES ME SICK TO MY STOMACH KNOWING I STILL HAVE 4 MORE YEARS TO PAY ON THIS VEHICLE AND ALL OF THESE PROBLEMS UNDER 70,000 MILES MAJORITY OF WHICH ARE HIGHWAY DRIVEN. NEEDLESS TO SAY THIS WILL BE THE LAST GM VEHICLE I EVER OWN. *JS
NHTSA ODI #10455831
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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