JUST STARTED A COUPLE OF DAYS AGO. I HAVE A HARD TIME GETTING THE KEY OUT OF THE IGNITION. I HAVE TO MESS WITH IT FOR AWHILE AND THEN IT WILL COME OUT. I AM STATIONARY AND IT PARK AND IT WILL STILL NOT DISENGAGE.
2014 Chevrolet Captiva
Owner reports · Recalls · Investigations
More warning signs than most Captiva years
Owner complaints for the 2014 Chevrolet Captiva are substantially higher than the model-year median of 65.
About this comparison →How this year compares
Owner complaints by model year
Compare all Captiva years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
104 reports with mileage · 34 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
138 reportsTL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN TO SHUT OFF THE VEHICLE. THE KEY WOULD NOT DISENGAGE FROM THE IGNITION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT A…
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TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN TO SHUT OFF THE VEHICLE. THE KEY WOULD NOT DISENGAGE FROM THE IGNITION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
THE CAR ACCELERATE RAPIDLY AS I WAS TURNING INSIDE THE ATM DRIVE THRU OF THE PNC BANK IN LANCASTER PA ON 12/06/2016 TIME 11:00 HRS AM AND CAR WAS OUT OF CONTROL I ALMOST HIT 2 PEDESTRIAN AT THAT MOMENT I INTENT TO STOP THE CAR APPLYING THE BRAKES AND CAR GOT FASTER I HAVE TO USE MY 2 FOOTS ON THE BRAKE PEDAL PUT THE CAR ON NEUTR…
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THE CAR ACCELERATE RAPIDLY AS I WAS TURNING INSIDE THE ATM DRIVE THRU OF THE PNC BANK IN LANCASTER PA ON 12/06/2016 TIME 11:00 HRS AM AND CAR WAS OUT OF CONTROL I ALMOST HIT 2 PEDESTRIAN AT THAT MOMENT I INTENT TO STOP THE CAR APPLYING THE BRAKES AND CAR GOT FASTER I HAVE TO USE MY 2 FOOTS ON THE BRAKE PEDAL PUT THE CAR ON NEUTRAL AND CAR WAS LIKE A RACE CAR AT THAT POINT SHUT OFF THE CAR WITH THE KEY IGNITION, THEM I CALL THE DEALER, THEY DIDNT FINE A CODE FOR THIS PROBLEM AND TRY TO BLAME MY FLOOR MATT, NOT TRUE TO BELIEVE,,, PLEASE HELP ME WITH THIS, THANKS
WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIVATED BY THE KEY'S PRESENCE IN THE IGNITION. I HAVE SEARCHED ONLINE AND DISCOVERED THAT THE KEY CAN BE MANUALLY RELEASED BY PRESSING A SW…
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WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIVATED BY THE KEY'S PRESENCE IN THE IGNITION. I HAVE SEARCHED ONLINE AND DISCOVERED THAT THE KEY CAN BE MANUALLY RELEASED BY PRESSING A SWITCH UNDER THE PLASTIC COVER NEAR THE IGNITION. BEFORE I LEARNED THIS TRICK, I HAD TO LEAVE THE KEY IN ALL DAY AND IT DRAINED MY BATTERY COMPLETELY. I AM CONCERNED SINCE I HAVE HEARD OF DEATHS THAT OCCUR WHEN THE VEHICLE ROLLS BACKWARDS OR FORWARDS BECAUSE IT IS EITHER NOT IN GEAR OR THE CAR THINKS THAT IS IS STILL "ON" BECAUSE THE KEY IS IN THE IGNITION. THIS HAS BEEN COVERED IN OTHER GM VEHICLES AND SHOULD BE COVERED IN THE CAPTIVA AS WELL BUT I WAS TOLD BY THE DEALERSHIP THAT THIS WAS A PROMO CAR AND NOT ENOUGH OF THEM WERE PRODUCED FOR IT TO QUALIFY AS A RECALL WHAT???? THESE DEFECTS SHOULD BE INDEFINITELY COVERED BY GM RECALLS SINCE GM IS AN AMERICAN MADE CAR AND THIS IS DEFINITELY A QUALITY AND SAFETY ISSUE.
MY VEHICLE HAS THE SAME IGNITION/KEY/GEARSHIFT ISSUES AS 25 MILLION VEHICLES COVERED BY GM'S 2014 "EXTENDED SERVICE AGREEMENT"/RECALL- WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIV…
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MY VEHICLE HAS THE SAME IGNITION/KEY/GEARSHIFT ISSUES AS 25 MILLION VEHICLES COVERED BY GM'S 2014 "EXTENDED SERVICE AGREEMENT"/RECALL- WHEN IN PARK, THE KEY STICKS IN THE IGNITION DUE TO FAILED SHIFTING FUNCTIONALITIES. I CANNOT REMOVE MY KEY AND THE BATTERY DRAINS COMPLETELY DUE TO THE DASH LIGHTS AND OTHER SYSTEMS BEING ACTIVATED BY THE KEY'S PRESENCE IN THE IGNITION. I FIND THIS EXTREMELY DANGEROUS. IS MY VEHICLE REALLY IN PARK? CAN IT ROLL OVER ME, MY CHILD, OR SOMEONE ELSE WHEN I PARK IT AND WALK AWAY? GM IS ALREADY KNOWN FOR ITS IGNITION DESIGN DEFECTS AND THE SUBSEQUENT DEATHS. ALL GM VEHICLES EXHIBITING SIGNS OF THESE DEFECTS SHOULD BE INDEFINITELY COVERED BY GM RECALLS OR EXTENDED SERVICE AGREEMENTS.
WE BOUGHT THE 2014 CAPATIVA AND DROVE IT FOR ABOUT A MONTH. WHEN YOU WOULD BACK UP IT WOULD MAKE A GRINDING NOISE. THEN IN A FEW DAYS YOU COULDN'T HARDLY HOLD IT IN THE ROAD LIKE YOU HAD A TIRE COMING OFF. WE WERE ON THE HIGHWAY AND IF YOU GOT OVER 50 MILES A HOUR TOOK BOTH HANDS TO HOLD IT IN THE ROAD. IF YOU GOT UNDER 50 AND S…
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WE BOUGHT THE 2014 CAPATIVA AND DROVE IT FOR ABOUT A MONTH. WHEN YOU WOULD BACK UP IT WOULD MAKE A GRINDING NOISE. THEN IN A FEW DAYS YOU COULDN'T HARDLY HOLD IT IN THE ROAD LIKE YOU HAD A TIRE COMING OFF. WE WERE ON THE HIGHWAY AND IF YOU GOT OVER 50 MILES A HOUR TOOK BOTH HANDS TO HOLD IT IN THE ROAD. IF YOU GOT UNDER 50 AND STAYED YOU COULD HOLD IT IN THE ROAD. TOOK IT TO THE DEALER AND THEY CHECKED IT OUT AND FOUND BOTH ROATERS IN FRONT WAS WORPED AND HAD BEEN PUT ON THAT WAY FROM FACTORY. THE WOULD NOT DO ANYTHING ABOUT IT AND THE CAR WAS STILL UNDER WARENTERY. I HAD TO GO BUY BOTH FRONT ROATERS AND PAY FOR HAVING THEM REPLACED. THE MACHINACE TOLD US IF WE HADN'T OF WENT AHEAD AND CHANGED THEM WHEN WE DID THEY COULD OF LOCKED UP OR THE WHOLE WHEEL AND ALL CAME OF GOING DOWN THE ROAD. THIS COULD OF CAUSE A BAD WREACK . THE CAR ONLY HAD 3600 MILES ON IT WHEN IT STARTED MAKING THE NOISE WERE WE COULD HEAR IT. MY POINT IS IF YOU BUY SOMETHING AND IT IS STILL UNDER WARENATY THEY SHOULD OF FIXED THIS PROBLEM AND PAID FOR IT NOT ME.IT COAST US 400.00 FOR ROATORS AND THEN ANOTHER 350.00 FOR THE LABOR NOT COUNTING THE 500.00 FOR THE TIRES THAT IT HAD WORE IN PLACES THAT WAS NOT FIT TO HAVE ON THE CAR. THEY COULD OF BLOWED OUT OR ANYTHING AND CAUSED US TO WREACK. THIS DEALER DIDN'T EVEN ACT LIKE THEY WERE CONCORENED ABOUT IT AT ALL. I HAVE TALKED TO 10 OR 12 PEOPLE THAT OWNS A CAPATIVA 2014 AND THEY HAVE HAD TO DO SAME THING. I THING THE COMPANY SHOULD CHECK IN TO THIS AND PAY THE OWNERS OF THESE VECHIELS THE MONEY THEY ARE OUR FOR BUYING A SUV THAT HAS THIS PROBLEM AND THEY WOULD NOT STAND UP TO THE WAREANTEY LIKE THEY ARE SUPPOSE TO. I LOVE CHEVYS BUT IF THEY NOT GOING TO STAND BEHIND THEIR VEHICLES WHEN YOU HAVE A PROBLEM I GUESS I WILL HAVE TO START DRIVING A FORD.
1. WHEN IN CRUISE CONTROL AND HAVING THE RADIO ON AND THEN USING THE TURN SIGNAL, VEHICLE DECELERATES, (ON HIGHWAY( 2. TIRE PRESSURE SENSOR WAS SENSING THE WRONG TIRE AS HAVING LOW TIRE PRESSURE. (IN MOTION, CITY STREET) 3. VEHICLE CLOCK RESETS TO 12:00. (STATIONARY) 4. VEHICLE WILL NOT START...WAIT ABOUT 1/2 AN HOUR AND MAYB…
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1. WHEN IN CRUISE CONTROL AND HAVING THE RADIO ON AND THEN USING THE TURN SIGNAL, VEHICLE DECELERATES, (ON HIGHWAY( 2. TIRE PRESSURE SENSOR WAS SENSING THE WRONG TIRE AS HAVING LOW TIRE PRESSURE. (IN MOTION, CITY STREET) 3. VEHICLE CLOCK RESETS TO 12:00. (STATIONARY) 4. VEHICLE WILL NOT START...WAIT ABOUT 1/2 AN HOUR AND MAYBE IT WILL START. (STATIONARY) I WOULD CONSIDER THIS VERY MUCH A SAFETY CONCERN. AFTER PASSING A VEHICLE, MY VEHICLE DECELERATES, WHICH IS ALARMING.
TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHEN THE AIR CONDITIONER WAS ACTIVATED, AN AMMONIA ODOR EMITTED FROM THE VENTS WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED BURNING AND IRRITATION TO THE EYES. IN ADDITION, THE INTERIOR DOME LIGHT CONTINUOUSLY FLICKERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACT…
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TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHEN THE AIR CONDITIONER WAS ACTIVATED, AN AMMONIA ODOR EMITTED FROM THE VENTS WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED BURNING AND IRRITATION TO THE EYES. IN ADDITION, THE INTERIOR DOME LIGHT CONTINUOUSLY FLICKERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 38,000.
THE AIR GETS HOT WHEN SITTING STILL. THE AIR EVEN ON HIGH WILL BARELY WORK AT TIMES. WHEN SWITCHED ON JUST THE TIP FACE VENTS, IT BECOMES STUCK BLOWING ONLY ON FEET FOR DAYS AT A TIME.
TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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