NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
76 reports60,000 miles · Jan 17, 2016
Unknown Or Other
I HAVE TWO CRACKS IN MY DASH, ONE AT THE TOP LEFT CORNER OF THE PASSENGER AIR BAG AND ONE OVER THE INSTRUMENT CLUSTER. I ALSO HAVE BROKEN SUPPORTS IN THE FRONT SECTION OF THE DASH. THIS IS A KNOWN ISSUE THAT IS DOCUMENTED ON A FACEBOOK PAGE CALLED "07-13 GM CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS". THIS IS A SAFETY HAZARD IF…
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I HAVE TWO CRACKS IN MY DASH, ONE AT THE TOP LEFT CORNER OF THE PASSENGER AIR BAG AND ONE OVER THE INSTRUMENT CLUSTER. I ALSO HAVE BROKEN SUPPORTS IN THE FRONT SECTION OF THE DASH. THIS IS A KNOWN ISSUE THAT IS DOCUMENTED ON A FACEBOOK PAGE CALLED "07-13 GM CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS". THIS IS A SAFETY HAZARD IF THE AIRBAG DEPLOYS AND THE DASH BREAKS UP INTO PIECES, CREATING FLYING SHARDS.
NHTSA ODI #10820731
80,000 miles · Jan 16, 2016
Air BagsUnknown Or Other
DASHBOARD CRACKED AND KEEPS CRACKING ONE RIGHT BY PASSENGER AIRBAG AND IT STARTED WHILE DRIVING.
NHTSA ODI #10820613
91,650 miles · Oct 26, 2015
Electrical SystemSteeringVehicle Speed Control
ON 10/13/2015 I TOOK MY AVALANCHE TO GALLES CHEVROLET , ALBUQUERQUE, NM FOR REPAIR OF A CRACKED INSTRUMENT CLUSTER AND FAULTY L/R DOOR LOCK ACTUATOR. I PICKED IT UP ON 10/15/2015. WHILE PARKING THE TRUCK ON 10/17/2015 I SHUT OFF THE ENGINE AND SUDDENLY THERE WAS NO POWER TO LOCK THE LOCKS WITH THE KEY FOB. IT WAS AS IF THE BATT…
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ON 10/13/2015 I TOOK MY AVALANCHE TO GALLES CHEVROLET , ALBUQUERQUE, NM FOR REPAIR OF A CRACKED INSTRUMENT CLUSTER AND FAULTY L/R DOOR LOCK ACTUATOR. I PICKED IT UP ON 10/15/2015. WHILE PARKING THE TRUCK ON 10/17/2015 I SHUT OFF THE ENGINE AND SUDDENLY THERE WAS NO POWER TO LOCK THE LOCKS WITH THE KEY FOB. IT WAS AS IF THE BATTERY I HAD HAD REPLACED NEW ABOUT 6 WEEKS PRIOR SUDDENLY WENT DEAD. THEN I HEARD A CLICKING NOISE IN THE DOORS/LOCK ACTUATORS AND SUDDENLY THE BATTERY POWER WAS RESTORED. I NEXT EXPERIENCED THIS PROBLEM WHILE DRIVING ON NEW MEXICO HWY 485 ON 10/25/2015 ONLY WORSE. WHILE DRIVING FOR ABOUT 10 MILES AT SPEEDS OF BETWEEN 35-50 MPH THE DOOR LOCK ACTUATORS LOCKED AND UNLOCKED THE DOORS NUMEROUS TIMES, THE AIRBAG, STABILATRAC, AND ABS SENSOR ALARMS KEPT ACTIVATING AND THE CRUISE CONTROL SUDDENLY DISENGAGED MANY TIMES AGAIN WHILE DRIVING. WHEN WE REACHED OUR DESTINATION ABOUT 10 MINUTES LATER I TURNED OFF THE IGNITION AND IMMEDIATELY LOST BATTERY POWER AND HEARD THE SAME CLICKING NOISES IN THE DOORS AND NEEDED A HOTSHOT FROM ANOTHER DRIVER TO GET RESTARTED. WE WERE ABLE TO DRIVE HOME IN THE DARKNESS WITH ALL EQUIPMENT AND LIGHTS WORKING WITHOUT FURTHER INCIDENT. ON 10/26/2015 I EXPERIENCED ANOTHER INCIDENT OF SUDDEN SENSOR AND LOCK ACTIVATIONS AND ALARMS WHILE DRIVING IN TRAFFIC AND THE HWY. THIS WENT ON INTERMITTENTLY FOR ABOUT 10 MINUTES AND THEN STOPPED. I HAD THE BATTERY, CHARGING SYSTEM AND FAULT CODES CHECKED BY A FIRESTONE MECHANIC 2X ON 10/26/2015 BUT NO FAULTS WERE FOUND IN THE COMPUTER AND THE BATTERY AND CHARGING SYSTEM CHECKED OUT GOOD. THE TECHNICIAN MENTIONED THAT THE ONLY POSSIBLE EXPLANATION WAS THAT THE BATTERY OR ONE OF THE COMPUTER MODULES WAS SOMEHOW LOSING ITS GROUND CONTACT BUT HE CHECKED EACH OF GROUND CONTACT WIRES AND FOUND EACH SECURELY CONNECTED. I WILL TRY TO TAKE A VIDEO OF THESE EVENTS IF IT OCCURS AGAIN .
NHTSA ODI #10786178
60,000 miles · Sep 9, 2015
Air BagsStructure
I HAVE THE SAME SAFETY CONCERN MANY OTHER OWNERS ARE HAVING. MY DASHBOARD IS CRACKED IN MULTIPLE SPOTS, MAINLY AROUND THE AIRBAG AND INSTRUMENT CLUSTER. I BELIEVE THIS WOULD AFFECT THE AIRBAG FROM DEPLOYING PROPERLY OR SEND SHARP PIECES OF THE DASHBOARD INTO THE CABIN IF IMPACTED. I HAVE CONTACTED GM SEVERAL TIMES WITH ZERO ASSI…
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I HAVE THE SAME SAFETY CONCERN MANY OTHER OWNERS ARE HAVING. MY DASHBOARD IS CRACKED IN MULTIPLE SPOTS, MAINLY AROUND THE AIRBAG AND INSTRUMENT CLUSTER. I BELIEVE THIS WOULD AFFECT THE AIRBAG FROM DEPLOYING PROPERLY OR SEND SHARP PIECES OF THE DASHBOARD INTO THE CABIN IF IMPACTED. I HAVE CONTACTED GM SEVERAL TIMES WITH ZERO ASSISTANCE OR CONCERN ON THEIR PART.
NHTSA ODI #10762404
73,800 miles · Jun 1, 2015
Air Bags
INSTRUMENT PANEL "AIRBAG" WARNING LIGHT (RED CONTINUOUSLY ON) ILLUMINATED. AFTER FIRST INCIDENT INITIAL ENGINE IGNITION START BIT (BUILT IN TEST) CLEARS AIRBAG FAULT FOR NO MORE THAN 1 MINUTE EVERY START SEQUENCE AT WHICH TIME IT TRIGGERS A "RED DASH WARNING ICON LIGHT." I TOOK VEHICLE TO DEALER WHO CLAIMED NECESSARY FIX IS OW…
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INSTRUMENT PANEL "AIRBAG" WARNING LIGHT (RED CONTINUOUSLY ON) ILLUMINATED. AFTER FIRST INCIDENT INITIAL ENGINE IGNITION START BIT (BUILT IN TEST) CLEARS AIRBAG FAULT FOR NO MORE THAN 1 MINUTE EVERY START SEQUENCE AT WHICH TIME IT TRIGGERS A "RED DASH WARNING ICON LIGHT." I TOOK VEHICLE TO DEALER WHO CLAIMED NECESSARY FIX IS OWNERS RESPONSIBILITY AND EXPENSE. THEY ALSO DECLARED THEY HAD "NO KNOWLEDGE OF CHEVY AVALANCHE OR SILVERADO AIRBAG RECALLS OR ISSUES." I CALLED GM CUSTOMER SERVICE HELP LINE AND LODGED A COMPLAINT. CASE NUMBER WITH GM IS 71-148283766. GM STATED THAT THEY DID NOT FEEL RESPONSIBLE FOR THE ISSUE. BOTH THE 2007-08 CHEVY SILVERADO'S' AS WELL AS THE 2011 PLUS CHEVY AVALANCHES ARE ALL UNDER DOT TAKATA AIRBAG RECALLS. THE 2009 CHEVY AVALANCHE IS A GROWTH PRODUCT OF THE CHEVY 2008 SILVERADO!!! I BELIEVE I AM ONE OF THE TAKATA AIRBAG CUSTOMERS!!
NHTSA ODI #10722799
39,500 miles · May 20, 2015
Air BagsUnknown Or Other
THE DASHBOARD CRACKED IN 2 PLACES. ONE CRACK IS OVER THE INSTRUMENT CLUSTER ON THE DRIVERS SIDE AND THE OTHER IS ON THE PASSENGER SIDE NEXT TO THE AIR BAG. I WAS TOLD THAT THE REPLACEMENT PART HAS BEEN MODIFIED TO CORRECT THIS ISSUE, BUT GM WILL NOT PAY TO REPLACE THE DASH. WILL THE DASH SHATTER IF THE AIR BAGS ARE DEPLOYED?
NHTSA ODI #10717516
45,000 miles · Apr 29, 2015
StructureInjury
PLATING ON HANDLES IS FLAKING OFF AND IS VERY SHARP CUTTING THE FINGERS SOME WERE DEEP. *TR
NHTSA ODI #10713530
56,605 miles · Oct 27, 2014
Air BagsStructure
TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD CRACKED ON THE PASSENGER'S SIDE, WHICH COULD EXPOSE THE AIR BAG. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAIL…
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TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD CRACKED ON THE PASSENGER'S SIDE, WHICH COULD EXPOSE THE AIR BAG. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,605. UPDATED 12/9/14*CN UPDATED 06/1/2015 *JS
NHTSA ODI #10650356
75,000 miles · Mar 24, 2014
Equipment Adaptive/mobilityUnknown Or Other
SERVICE TRAILER BRAKE SYSTEM
NHTSA ODI #10574396
47,000 miles · Mar 17, 2014
Electrical SystemEngine
ESPECIALLY WHEN IGNITION KEY SWITCH IS ENGAGED IT WILL STICK AND CAUSE THE STARTING MOTOR TO REMAIN ENGAGED REQUIRING TURNING THE SWITCH BACK TO OFF POSITION THEN TRYING TO RESTART THE VEHICLE. BEING CAREFUL NOT TO HOLD THE IGNITION SWITCH KEY IN THE POSITION NECESSARY TO ENGAGE THE STARTER ANY LONGER THAN ABSOLUTELY NECESSARY …
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ESPECIALLY WHEN IGNITION KEY SWITCH IS ENGAGED IT WILL STICK AND CAUSE THE STARTING MOTOR TO REMAIN ENGAGED REQUIRING TURNING THE SWITCH BACK TO OFF POSITION THEN TRYING TO RESTART THE VEHICLE. BEING CAREFUL NOT TO HOLD THE IGNITION SWITCH KEY IN THE POSITION NECESSARY TO ENGAGE THE STARTER ANY LONGER THAN ABSOLUTELY NECESSARY TO HEAR THE ENGINE FIRE THEN RETURNING THE KEY POSITION TO THE RUN POSITION SEEMS TO PREVENT THE PROBLEM. *TR
NHTSA ODI #10572811
Official recalls
5Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 23, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on September 20, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328780.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.
Consequence & remedy
Consequence: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 18, 2009. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗