NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
8 reportsClear category filter102,000 miles · Nov 23, 2021
Air BagsStructure
The contact owns a 2009 Chevrolet Avalanche. The contact stated that he received notification of NHTSA Campaign Number: 21V052000 (Air Bags) and the vehicle was taken to the dealer for the recall repair. The contact stated that upon picking up the vehicle from the dealer, he noticed that the dealer had fractured a portion of the…
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The contact owns a 2009 Chevrolet Avalanche. The contact stated that he received notification of NHTSA Campaign Number: 21V052000 (Air Bags) and the vehicle was taken to the dealer for the recall repair. The contact stated that upon picking up the vehicle from the dealer, he noticed that the dealer had fractured a portion of the dashboard close to the passenger’s side air bag housing. The dealer was notified of the failure and informed the contact that the dashboard was fractured prior to the recall repair. The manufacturer was notified of the failure and advised the contact that they could not assist. A case was opened. The vehicle was repaired. The approximate failure mileage was 102,000. Consumer stated dealer installed new dash into the vehicle.*JB
NHTSA ODI #11441514
78,000 miles · Mar 8, 2021
Structure
TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO CUTTER CHEVROLET (711 ALA MOANA BLVD, HONOLULU, HI 96813) WHERE THE CONTACT WAS INFORMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS A COMMON AND THAT THE DASHBO…
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TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE VEHICLE WAS TAKEN TO CUTTER CHEVROLET (711 ALA MOANA BLVD, HONOLULU, HI 96813) WHERE THE CONTACT WAS INFORMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS A COMMON AND THAT THE DASHBOARD WOULD BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
NHTSA ODI #11399802
85,000 miles · Mar 14, 2017
Structure
THE DASHBOARD IS CRACKED IN SEVERAL PLACES AND FLEXES LARGE AMOUNTS DURING NORMAL IN TOWN DRIVING CONDITIONS. THERE ARE SHARP EDGES THAT CONCERN ME IF WE WERE INVOLVED IN ANY TYPE OF ACCIDENT. THE VEHICLE HAS BEEN WELL CARED FOR AND NEVER ABUSED IN ANY WAY. THE CRACKS CONTINUE TO WORSEN AND ARE APPARENTLY FROM THE LACK OF REINFO…
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THE DASHBOARD IS CRACKED IN SEVERAL PLACES AND FLEXES LARGE AMOUNTS DURING NORMAL IN TOWN DRIVING CONDITIONS. THERE ARE SHARP EDGES THAT CONCERN ME IF WE WERE INVOLVED IN ANY TYPE OF ACCIDENT. THE VEHICLE HAS BEEN WELL CARED FOR AND NEVER ABUSED IN ANY WAY. THE CRACKS CONTINUE TO WORSEN AND ARE APPARENTLY FROM THE LACK OF REINFORCEMENT OR MATERIALS DEFECT IN THE DASH ITSELF BUT THE DIRECT CAUSE IS UNKNOWN TO ME.
NHTSA ODI #10965818
Mileage unknown · Nov 30, 2016
Structure
DASHBOARD AND VENT COVER CRACKING IN MULTIPLE PLACES CAUSING RATTLING AND POSSIBLE SAFETY ISSUE DUE TO FLYING DEBRIS IN AN AUTO ACCIDENT.
NHTSA ODI #10928845
60,000 miles · Sep 9, 2015
Air BagsStructure
I HAVE THE SAME SAFETY CONCERN MANY OTHER OWNERS ARE HAVING. MY DASHBOARD IS CRACKED IN MULTIPLE SPOTS, MAINLY AROUND THE AIRBAG AND INSTRUMENT CLUSTER. I BELIEVE THIS WOULD AFFECT THE AIRBAG FROM DEPLOYING PROPERLY OR SEND SHARP PIECES OF THE DASHBOARD INTO THE CABIN IF IMPACTED. I HAVE CONTACTED GM SEVERAL TIMES WITH ZERO ASSI…
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I HAVE THE SAME SAFETY CONCERN MANY OTHER OWNERS ARE HAVING. MY DASHBOARD IS CRACKED IN MULTIPLE SPOTS, MAINLY AROUND THE AIRBAG AND INSTRUMENT CLUSTER. I BELIEVE THIS WOULD AFFECT THE AIRBAG FROM DEPLOYING PROPERLY OR SEND SHARP PIECES OF THE DASHBOARD INTO THE CABIN IF IMPACTED. I HAVE CONTACTED GM SEVERAL TIMES WITH ZERO ASSISTANCE OR CONCERN ON THEIR PART.
NHTSA ODI #10762404
45,000 miles · Apr 29, 2015
StructureInjury
PLATING ON HANDLES IS FLAKING OFF AND IS VERY SHARP CUTTING THE FINGERS SOME WERE DEEP. *TR
NHTSA ODI #10713530
56,605 miles · Oct 27, 2014
Air BagsStructure
TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD CRACKED ON THE PASSENGER'S SIDE, WHICH COULD EXPOSE THE AIR BAG. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAIL…
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TL* THE CONTACT OWNS A 2009 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD CRACKED ON THE PASSENGER'S SIDE, WHICH COULD EXPOSE THE AIR BAG. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,605. UPDATED 12/9/14*CN UPDATED 06/1/2015 *JS
NHTSA ODI #10650356
69,000 miles · Aug 29, 2013
Air BagsStructure
THE DASH ON MY 2009 CHEVROLET AVALANCHE HAS CRACKED IN TWO PLACES. ONE OVER THE GAUGE CLUSTER AND ONE CRACK OVER THE PASSENGER AIR BAG. THIS PROBLEM HAS AFFECTED MORE 2007 + SILVERADOS, TAHOES, AVALANCHES , ESCALADES AND MORE. IF THE PASSENGER AIR BAG DEPLOYS WITH THE BROKEN DASH, IT WILL SEND PLASTIC SHARDS FLYING THROUGH THE C…
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THE DASH ON MY 2009 CHEVROLET AVALANCHE HAS CRACKED IN TWO PLACES. ONE OVER THE GAUGE CLUSTER AND ONE CRACK OVER THE PASSENGER AIR BAG. THIS PROBLEM HAS AFFECTED MORE 2007 + SILVERADOS, TAHOES, AVALANCHES , ESCALADES AND MORE. IF THE PASSENGER AIR BAG DEPLOYS WITH THE BROKEN DASH, IT WILL SEND PLASTIC SHARDS FLYING THROUGH THE CABIN.GM SHOULD RECALL THE DEFECTIVE DASH AND REPLACE THEM. *TT
NHTSA ODI #10537980
Official recalls
5Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 23, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on September 20, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328780.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.
Consequence & remedy
Consequence: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 18, 2009. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗