2011 BMW 528I

I noticed all of a sudden when I would turn my steering wheel it would make a clicking sound. Then none of my controls were working on the steering wheel. The horn wouldnt work none of the buttons and the air bag malfunction light was on. I researched and quite a few people had the same problem and I found out it was the ribbon wire inside the steering wheel had snapped and broke. The clock spring i guess might have failed or something. So now i have no horn or airbag and it's very dangerous. To ha e it replaced will be a few hundred dollars. This car just keeps having one problem after another. This seems like a really bad design and it is easily broken. I think they should recall this.

WE BOUGHT A 2011 BMW 528I WHILE IT WAS UNDER WARRANTY. WE STARTED TO HAVE ISSUES RIGHT AFTER THAT. PULLING RIGHT, ELECTRONICS FREEZING, CAN NOT UNLOCK THE DOORS WITH KEY FOB, CAN NOT GET OUT FROM CAR BECAUSE DOOR HANDLES DO NOT WORK TIME TO TIME AND OUR 2 YEAR OLD SON GOT LOCKED INSIDE(CAR LOCKED BY IT SELF) AND WE HAD TO BREAK THE WINDOW WHICH TOOK ALMOST 30 MINUTES. BMW SAID THEY COULD NOT FIND ANY PROBLEM AND WENT EVEN FURTHER SOME OF THE ISSUES ARE FEATURES OF THE CAR. OUR KIDS GETTING LOCKED IN THE CAR IS A SERIOUS ISSUE, CAN NOT GETTING FROM THE CAR IS ANOTHER SERIOUS ISSUE. WHAT IF CAR CATCHES A FIRE IN AN ACCIDENT AND WE GET STUCK IN THE CAR. PLEASE TAKE A LOOK AT IT. I DO HAVE VIDEO RECORDINGS IN MULTIPLIABLE OCCASIONS. EVEN BMW SERVICE TOOK THE CAR FOR THE SAME ISSUES AND CONFIRM IT WAS AN ISSUE. BUT COULD NOT PROVIDE ANY SOLUTION. IF SOMETHING HAPPENS TO SOMEONE BECAUSE OF THE ISSUES, IT WILL BE ON YOU GUYS IF YOU DO NOT TAKE ACTION IN THE ISSUE.

PRIOR TO ANY KNOWLEDGE OF A SAFETY RECALL ON MY CAR I REPORTED AN ABNORMAL SOUND COMING FROM MY ENGINE. I HAD CALLED BMW ROADSIDE ABOUT THE NOISE I HEARD. I ASKED FOR THEM TO TAKE IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. EVER SINCE THAT FIRST TIME OF ME HEARING A STRANGE NOISE THERE HAS BEEN 3 SEPARATE ENGINE SHUT OFFS WHILE DRIVING ON THE FRWY. EACH TIME THOSE INCIDENTS HAVE OCCURRED I WOULD CALL ROADSIDE AND TRY EXPLAINING MYSELF BUT HAVING THE MOST DIFFICULT TIME DUE TO ME BEING DIAGNOSED WITH PTSD,ANXIETY DISORDER AND COPD. IT WOULD BE SERVICED AND GIVEN BACK TO ME WITH CERTAINTY THAT THE PROBLEM WAS FIXED. THERE WERE TWO MORE TIMES AFTER THAT WHILE DRIVING ON FRWY. I AM APPALLED BY THE UTTER LACK OF CONCERN FOR MY LIFE OR THE LIVES OF OTHERS. I HAVE NOT BEEN ABLE TO CONTROL MY ANXIETY EVERY SINCE. THIS CAR HAS BEEN IN THE SHOP MORE THAN I HAVE DRIVEN IT. I DEMAND THE ATTENTION TO THESE NEGLIGENT UNACCEPTABLE OUTCOMES. I EXPECT A REMEDY TO THIS HORRIFIC EXPERIENCE I HAVE ENDURED. I EXPECT ULTIMATELY THAT I BE COMPENSATED IN THE HIGHEST WAY POSSIBLE. MY LIFE WILL NEVER BE THE SAME. I HOPE THAT YOU WILL LOOK DEEPLY INTO MY SPECIFIC CONCERNS, AND HOLD THIS MANUFACTURER ACCOUNTABLE FOR THEIR LACK OF CARE IN MAKING ME BE PUT IN LIFE THREATENING SITUATIONS 3 XS. THANK YOU NHTSA SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR