2011 BMW 528I

IN-TANK FUEL PUMP SAFETY RECALL - NO. 16V-746, LAST UPDATED 10/13/2016. I ATTEMPTED TO GET THIS RECALL ACCOMPLISHED AFTER RECEIVING A LETTER FROM BMW IN MAR 2017 THAT THE PARTS WERE AVAILABLE AND TO CONTACT MY LOCAL DETAILER FOR THE REPAIRS. I SCHEDULED THE REPAIRS AT BMW ANNAPOLIS ON 21 APRIL 2017 BUT WAS INFORMED THE PARTS WERE IN FACT NOT AVAILABLE AFTER AN ALL DAY WAIT. I AGAIN CONTACTED BMW ANNAPOLIS TODAY 9 NOV 2017 AND WAS AGAIN INFORMED THE PARTS WERE UNAVAILABLE WHICH REMAINS CONTRARY TO THE LETTER I RECEIVED FROM BMW BACK IN MARCH 2017. I BELIEVE WAITING 2 YEARS FOR PARTS IS EXCESSIVE. THANK YOU AND HAVE A GREAT DAY.

TL* THE CONTACT OWNS A 2011 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF HOUSTON NORTH (17730 NORTH FWY, HOUSTON, TX 77090 (281) 305-8901) STATED THAT THE MANUFACTURER HAD NOT SENT PARTS TO THE DEALER FOR THE RECALL REPAIR REMEDY. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE SERVICE MANAGER AT THE DEALER TO ORDER THE RECALL PARTS. THE CONTACT FELT THAT HE SHOULD NOT HAVE TO MAKE CALLS TO THE DEALER OR SERVICE MANAGER TO ORDER THE RECALL PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS NOTIFIED OF RECALL NUMBER 16V746 BY BMW IN DECEMBER OF 2016. ON 12/20/16 I ATTEMPTED TO GET AN APPOINTMENT AT MY LOCAL BMW DEALER TO REPAIR THE FUEL PUMP, BUT WAS TOLD THAT PARTS WERE NOT AVAILABLE. I ALSO TALKED WITH BMW NA, BUT GOT THE SAME ANSWER. I CALLED DEALER AGAIN IN FEBRUARY & MARCH OF 2017, BUT WAS TOLD THAT PARTS WOULD NOT BE AVAILABLE UNTIL APRIL 2017. CALLED DEALER (BMW OF ASHEVILLE) ON APRIL 18TH, STILL NO PARTS. CALLED DEALER ON JULY 6 TO REPORT FUEL VAPORS NOTICED WHEN PARKING THE CAR. TOLD THEY WOULD "PURSUE THE REPAIR PARTS". ON JULY 7TH, I RECEIVED AN EMAIL FROM DAVID REIFF, SERVICE MNGR AT BMW OF A WHO STATED IN THE EMAIL: "MR. THERIEN, I WILL SEE WHAT I CAN DO TO ESCALATE THIS CASE. THE FUEL SMELL IS NOT PART OF THE RECALL PART." ON JULY 7TH, I RESPONDED BY EMAIL: "I DON'T UNDERSTAND HOW YOU COULD STATE THAT "THE FUEL SMELL IS NOT PART OF THE RECALL PART." IN A STATEMENT ISSUED BY BMW NA (ALSO ON NHTSA'S WEBSITE) I QUOTE: "THIS SAFETY RECALL INVOLVES THE IN-TANK FUEL PUMP. THE FUEL PUMP CONNECTOR MAY BECOME DAMAGED WHICH MAY BE NOTICED BY FUEL ODOR." MY WIFE AND I ON NUMEROUS OCCASIONS HAVE NOTICED THE SMELL OF FUEL WHEN PARKING THIS 528I. PLEASE EXPEDITE THIS REPAIR FOR THE SAFETY RECALL ON THIS CAR. THIS HAS BEEN A KNOWN PROBLEM BY BMW SINCE AT LEAST JULY OF 2015. IT HAS FURTHER BEEN BMW'S OBLIGATION PURSUANT TO RECALL CAMPAIGN NO. 16V-746 TO REPAIR THIS DEFECT WITHIN A REASONABLE PERIOD OF TIME. WE ARE NOW AT 9 MONTHS AFTER THE SAFETY RECALL WAS ISSUED & 7 MONTHS FROM MY FIRST REQUEST TO COMPLETE THIS REPAIR. THIS NOT A REASONABLE PERIOD OF TIME. UNLESS THIS IS RESOLVED IN A TIMELY FASHION, I WILL FORWARD MY NOTES, EMAILS AND LETTERS TO THE NHTSA IN WASHINGTON AS A FORMAL COMPLAINT. APPARENTLY, BMW DOES NOT INTEND TO DO THESE REPAIRS. PLEASE HELP ME TO GET THIS SAFETY ISSUE RESOLVED WITH BMW. THANK YOU.

THE THROTTLE BODY OF THE 2011 MODEL OF THE BMW 528I HAS BEEN FAULTY SINCE DAY 1. THE CAR JERKS AT LOW RPM MAKING IT DANGEROUS DURING DRIVING SITUATIONS. THE SLOW RESPONSE TIME OF THE THROTTLE CAN CAUSE ACCIDENTS. THERE IS ABOUT THOUSANDS OF COMPLAINTS THAT BMW RECEIVED OVER THE YEARS AND THEY STILL ARE NOT ISSUING A RECALL ON IT.

TL* THE CONTACT OWNS A 2011 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 BMW 528I. WHILE THE VEHICLE WAS IN PARK OR DRIVE, THE FUEL WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE ISSUE OCCURRED SEVERAL TIMES PRIOR TO RECEIVING NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM,GASOLINE.) THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A FUEL INTAKE DEFECT AND THE FUEL CAP WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.