2007 BMW 525I

I WANT TO EXPRESS MY DISAPPOINTMENT AT THE LACK OF URGENCY SHOWN BY BMW IN ADDRESSING MY CONCERNS WITH REGARDS TO THE RECALL ISSUED DUE TO MALFUNCTIONING OF THE FRONT AIR BAG SEAT OCCUPANCY SENSOR MAT. MY CAR HAD THIS PROBLEM IN MID DEC 2013, JUST BEFORE THE RECALL NOTICE WAS ISSUED. SINCE THIS MALFUNCTION WAS SAFETY RELATED, I RUSHED TO GET THE CAR REPAIRED IMMEDIATELY. MY LOCAL BMW DEALER DID NOT HAVE THE SENSOR MODULE AVAILABLE; THEREFORE, I HAD TO GET THE REPAIR DONE FROM THE CERTIFIED BMW SERVICE PROFESSIONAL WHERE I INCURRED AN EXPENSE OF $851.84. I HAVE BEEN FOLLOWING UP WITH BMW SINCE JANUARY TO GET PAID FOR THIS REPAIR AND HAVE MADE REPEATED CALLS (ON DATES 3/26, 4/15, 6/9) BUT EVERY TIME I GET TOLD THAT I HAVE TO WAIT TO GET THIS PAYMENT. UNFORTUNATELY, I HAVE RUN OUT OF PATIENCE. HOW CAN YOU MAKE YOUR LOYAL CUSTOMERS GO THROUGH THIS DISGRACEFUL ?RUN AROUND?? WHEN I PURCHASED A BMW, I SIGNED FOR HIGH LEVELS OF QUALITY AND CUSTOMER SERVICE. THE COMPANY HAS FAILED ME ON BOTH COUNTS. I HAVE LOST PATIENCE AND WANT EVERYONE TO KNOW ABOUT THIS SUB PAR SERVICE PROVIDED BY BMW. *JS

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED IN THE VEHICLE. THE CONTACT RECEIVED NHTSA CAMPAIGN NOTICE: 13V564000. THE VEHICLE WAS INCLUDED IN THE RECALL, BUT WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG FAILED. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND WOULD SPORADICALLY FLASH ON AND OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V564000 (AIR BAGS) THE FAILURE MILEAGE WAS 70,000. UPDATED 06/10/14 MA

STARTED THE ENGINE. PASSENGER SAT IN VEHICLE. THE PASSENGER RESTRAINT SYSTEM FAILURE LIGHT APPEARED ON SCREEN. I THOUGHT IT WAS A GLITCH. THE LIGHT APPEARED ON AND OFF FOR SEVERAL WEEKS. WENT TO AN INDEPENDENT MECHANIC AND TOLD THAT IT WAS THE SEAT MAT OR SENSOR AND THE COST WOULD RUN AROUND 1500 AT THE DEALER. WAS TOLD TO CHECK TO SEE IF THERE WAS A RECALL. CHECKED ON THE WEBSITE AND THERE WAS NO RECALL BUT MANY COMPLAINTS ABOUT THE SAME PROBLEM OCCURRING FOR THE 2006 VEHICLES. *TR

WARNING MESSAGE FOR PASSENGER SIDE AIR BAG MALFUNCTION. TOOK TO DEALER AND TOLD IT WAS THE SEAT SENSOR. I DID NOT REPLACE IT BECAUSE IT WAS WAY TO MUCH MONEY. THERE ARE TONS OF COMPLAINTS ABOUT THE SAME THING HAPPENING TO PEOPLE WITH THIS CAR. PRIOR YEAR CARS HAVE BEEN RECALLED FOR THE SAME ISSUE. IT SURE SEEMS LIKE THIS YEAR CAR HAS THE SAME PROBLEM. PLEASE HELP ALL OF US BMW OWNERS OUT. THANK YOU! *TR

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, WHO STATED THAT THE CENSOR IN THE PASSENGER'S SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT WHILE PARKED THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SEAT MAT SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT WHILE EXITING A PARKING SPACE, THE PASSENGER RESTRAINT MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE PASSENGER SEAT MAT SENSOR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE NOT AVAILABLE. UPDATED 10/31/12*LJ UPDATED 12/13/12*LJ THE SEAT MAT SENSOR WAS REPLACED FOR A SECOND TIME. UPDATED 12/13/12

TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE AIR BAG OFF WARNING LIGHT AND THE PASSENGER RESTRAINT SYSTEM WARNING LIGHT ILLUMINATED AFTER A PASSENGER OCCUPIED THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE MECHANIC CONFIRMED THAT THE PASSENGER SEAT OCCUPANCY MAT SENSOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED TO THE CONTACT THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:08V384000 (AIR BAGS:FRONTAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,300 AND THE CURRENT MILEAGE WAS 60,250.