2023 Volvo XC40

The contact owns a 2023 Volvo XC40. The contact stated that while driving at various speeds, the message "Do Not Drive - Stop Immediately" message was displayed on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the START/STOP feature was inoperable and was the cause of the failure. The dealer attempted to recharge the START/STOP battery; however, the battery failed to hold a charge. The dealer then decided to replace the main battery but that repair also failed to correct the failure. The vehicle remained in the possession of the dealer unrepaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 4,000.

Backup camera frequently flickers between video stream and black screen, creating a dangerous situation while backing up. Display screen also frequently displays message sharing camera is not available when shifting into reverse. After multiple trips to Volvo dealership they state the problem is common but nothing they can do about it.

Describe what happened: While driving my Volvo, both right side tires simultaneously went flat on a deserted road. I was traveling with my [XXX] daughter, who was hungry and tired, making this situation extremely stressful and unsafe. There were no warning lamps or messages indicating any issues before the tires went flat. What component or system failed or malfunctioned, and is it available for inspection upon request? The GPS navigation system failed to report an accurate location to Volvo Roadside Assistance. Yes, the GPS navigation system is available for inspection upon request. How was your safety or the safety of others put at risk? Our safety was severely compromised as we were stranded on a deserted road with no immediate help available. I had to drive on flat tires to find assistance, which could have caused further damage to the vehicle and posed additional risks. Has the problem been reproduced or confirmed by a dealer or independent service center? No, the problem has not been reproduced or confirmed by a dealer or independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? No, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives, or others. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or any other symptoms prior to the tires going flat. Additional Details: Despite being a loyal Volvo customer, the GPS location provided to the tow truck by Volvo Roadside Assistance was incorrect, and the tow truck never arrived. I had to drive on flat tires to find help and eventually flagged down a park service vehicle to get an address for roadside assistance. Additionally, Volvo wouldn't provide an Uber due to my phone's unstable connection, leaving us feeling completely abandoned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

When traveling down a local and city road traveling at approximately 55 miles per hour, the vehicle is fine. But once I get on the highway and travel over 60 miles per hour (approximately driving 70 miles per hour), there is a horrible click that engages in the steering wheel at around approximately 1° angle (it turns right barely when it happens). While driving in either lane, the steering wheel will automatically lock up and turn the vehicle right. When this happens, you can legitimately feel it in the steering wheel. You have to then turn the steering wheel left in order for the click to disengage, but it causes the vehicle to turn sharply. This is unsafe and I feel it will eventually result in a car accident if this is not fixed. It is my daily drive and I feel 100% unsafe!

The brake systems have failed repeatedly on this vehicle, and have been replaced by the manufacturer TWICE since purchase (April 28, 2023). Brakes continued to intermittently freeze or lose pressure, so car is now classified as a lemon. However, as we have waited months and months for the lemon process to complete, the transmission began to fail. At first, we had incidents of the car seeming to shift into neutral at speeds of 30-40 MPH. The car’s engine would rev and yet forward propulsion would become coasting. Lifting foot from accelerator and then putting fit back on would often result in the gear “catching” and the car lurching into gear. On the most recent and dangerous iteration of this transmission/engine problem, when merging onto an interstate and traveling at 45-50 MPH, I attempted to accelerate and merge. Instead of downshifting to give me more power, the car entered a seeming neutral state (both hands were on the wheel, indicator said I was in Drive). The engine revved and yet the car coasted. I was unable to pull into traffic, on a very short entrance ramp. I pulled my foot off the gas pedal, waited a second, and put it back on. The car lurched into gear and shot forward. We have stopped driving this car while awaiting Volvo’s agreed upon lemon law payout. The dealer will not fix the car, given its lemon status. The buyback company, Sedgwick, takes no responsibility. We are fortunate enough to be able to afford a new car while awaiting the payout. But had we not been able to, these transmission/engine problems could easily have caused an accident. No other person should be in danger from these cars. The service manager at our dealer states that they are in the process of multiple XC40 buybacks right now. Volvo has a problem and it is simply buying back these cars. I will list the date of the most aggregators transmission issue (the merging problem) below.

The vehicle was driving on cruise control at 55 mph approaching an intersection with a stop sign. Attempted to brake to cancel the cruise control, but vehicle sped and continued gathering speed so that the driver lost any control over the speed. Frantic application of the brake did not have any effect on the speed. The vehicle shot across a south bound highway, collided with traffic signs in the center, crossed northbound lanes, jumped a four foot berm and landed in bushes where the air bags deployed.

The contact owns a 2023 Volvo XC40 equipped with Pirelli Tires, Tire Line: Scorpion Zero, Tire Size: 235/45/R20, DOT Number: 1XB1H884J5022. The contact stated that the message "Low Air Pressure" was displayed. Upon inspection, it was discovered that the rear passenger’s side tire was flat. The vehicle was towed to the local dealer who replaced the tire. Later, while driving approximately 35 MPH, the front driver’s side tire had a blowout. The cause for the failures was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 3,588.

I am reporting 2 incidents for my 2023 Volvo XC40, both involving failure of brakes to engage. The 1st incident occurred on 26 August 2023. The 2nd incident occurred on 20 September 2023. A full description of both incidents, including 2 photos of the incident scenes, is attached. The 1st incident involved a collision with a Jersey wall and crosswalk signal activation sign. Repair of the resulting damage required replacement of a mirror assembly that was destroyed and some repainting.

The contact owns a 2023 Volvo XC40. The contact stated that while her son was driving at various highway speeds, the brakes inadvertently activated, causing the vehicle to abruptly stop even though were no other vehicles or objects nearby. Additionally, the vehicle occasionally stalled and hesitated while accelerating. The contact also stated that the display screen occasionally became inoperable, and messages and safety warnings were not available to the driver. The vehicle was taken to the local dealer who was unable to duplicate the failure. The dealer had replaced unknown sensors, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 13,000.