2023 Volvo XC40

Going back to last year I have reported to Volvo the software issues on the car. 1. Automatic Emergency Braking - Currently the car is ABRUPTLY breaking in the streets thinking it there is a car in front. It's so incredibly dangerous. I've reported it and they have not done anything about it. (Most Recent Issues) 2. Electrical - the screen every other week needs to be reset - it reads that it does not have air-conditioning, airbags, and all the buttons are grayed out. I've reported this since December of last year. NOTHING HAS BEEN DONE 3.

The contact owns a 2023 Volvo XC40. The contact stated while reversing, the back-over prevention camera failed to function as intended. The contact stated that the camera displayed a black screen, and the back-over prevention camera was not functioning as needed with an error message displayed. The contact stated that the vehicle was recently serviced at the dealer and the recall repair was performed under NHTSA Campaign Number: 25V282000 (Back Over Prevention); however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

The rear reverse camera cuts out with a message on the driver display stating "Camera temporarily not available". This occurs ~10% of the time. Other times the camera will flicker in and out but both scenarios result in partial or complete obstruction of view while reversing. With my children and other little children on the street, this is very concerning. The issue was reported to the dealership and software was updated but the problem remains.

On January 22, 2025 on a clear sunny day (no wind) I was putting groceries in the trunk of my car when the trunk lid came down on my head injuring me. I was leaning from the right side of my car across to the left side. My key was in my pocketbook on my right shoulder. Volvos should be "Mom" cars where one should be safe putting groceries in the trunk. Instead of popping back open with an obstruction, it continued to press down on my head before eventually popping back open. According to Volvo chat boards, this has happened to others. On January 6 my car had its two year servicing at the dealer on my leased vehicle. The service department's initial reaction to this malfunction was to BLAME me for having the key too close to the kick open sensor and to leave the key in the car while loading groceries. When I got the car, we were told (and it was demonstrated) that the kick open feature was on the left side of the trunk under the first "V". It appears that there was an update which electrified the entire back of the trunk without any notice to owners. Even so, I am 5 feet 2 1/2 inches tall. It is extremely difficult for me to kick open the trunk which is why I always open it from the button in the middle of the trunk and close it with the controls on the top right of the trunk lid. Buried in the owners' manual is a statement that you can kick the trunk lid closed, but no one ever told us that or that it can be kicked closed from the right side of the trunk. I did not kick the sensor to activate the trunk lid closing on my head. Only after a second call to the service department did the dealer agree to "look at" my car, but that they were booked up for the next two weeks.

On Wednesday morning [XXX] at [XXX] I was parking my 2023 Volvo XC Recharge in the parking lot on Stearns Wharf in Santa Barbara where I was meeting my walking group for our regular morning walk on the pier and along the waterfront. While I was slowly finishing pulling into a parking spot, with my foot solidly on the brake, the car suddenly lurched and accelerated. It jumped the parking spot wooden stop and then jumped the orange iron barrier that divides the parking lot from the pier road. It felt as if I were suddenly on a runaway horse. My instincts kicked in as the car bounced fully onto the pier road, and I immediately turned the car so that I would not crash through the other barrier on the ocean side of the pier road and dive into the ocean. I immediately drove the car back into the lot and parked it. The pier is not a standard asphalt/concrete road or lot. It is wooden beams placed one after the other. It is very bumpy and the speed limit is 10 miles per hour, but usually you cannot even drive that fast because it is so rough and bumpy. I was going the slowest you can go just before coming to a full stop in my parking spot, with my foot fully on the brake, when the sudden acceleration occurred. It is a very bumpy and uneven surface and maybe that contributed to a failure in the vehicle monitoring system or automatic braking system. I feel incredibly fortunate that this malfunction did not cause more damage than a blown tire. I am grateful there were no pedestrians or cars in the path of the car and that I was not parked on the ocean side of the parking lot. This could easily have been a fatal and catastrophic incident. My trust in the car to function properly is severely compromised. Volvo kept the car for 2 months while investigating. They said there was no malfunction, but refused to release any report substantiating their conclusion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I went through a car wash and then pulled into the first parking spot near the vacuum cleaners. As I was braking and coming to a stop, the car suddenly lurched forward and accelerated on its own. Despite pressing the brake pedal multiple times, the car did not stop until it went about 15ft. To avoid hitting the building wall directly in front of me, I swerved to the left. The car collided with the metal pole supporting the vacuum cleaner structure, causing significant damage to the entire side of the vehicle, and also clipped the corner of the building on the right as it went through the area. There were no warning lights, messages, or other indications of an issue before the incident. I have videos of the incident from the car wash. -The issue involves unintended acceleration, potentially related to the accelerator pedal sensor (APS), throttle control system, or braking system. It may also be electrical, as similar issues in 2021 and 2022 Volvo XC40 Recharge vehicles were reported due to water damage and corrosion in the cable harness, leading to unintended APS signals. The vehicle is available for inspection upon request. -The vehicle suddenly accelerated without input causing a collision. To avoid hitting a building wall in front of me, I swerved to the left, and the car struck the metal pole supporting the vacuum cleaner structure. The impact caused significant damage to the side of the car and clipped the corner of the building as well. This incident could have resulted in severe injury or damage had anyone been nearby or if the car had collided directly with the building (which held the car wash electrical panel). As it stands I have a stiff neck and some PTSD. -No, the problem has not yet been reproduced or confirmed by a dealer or service center. It's at the collision center. -No, the vehicle has not yet been inspected by the manufacturer, police, insurance, etc. -No warning lamps, messages, or other symptoms appeared before/during/after the incident.