2000 Volvo V70

TL* THE CONTACT OWNS A 2000 VOLVO V70. WHILE DRIVING 65 MPH, THE RPMS EXCESSIVELY INCREASED AND THE ETS WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06V441000 (VEHICLE SPEED CONTROL); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 115,000.

MY VOLVO V70 HAS BEEN DYING IMMEDIATELY AFTER STARTING THE ENGINE AND HAS PROGRESSIVELY GOTTEN WORSE OVER THE LAST 6 MONTHS. HAVE HAD TWO TRIPS TO A MECHANIC WHO REPAIRED A FEW PARTS, BUT IT DIDN'T FIX IT. PROBLEM CONTINUES. RECENTLY, WE WERE DRIVING ON THE HIGHWAY AT ABOUT 65 MPH AND THE CAR SPEED DROPPED TO ABOUT 20 MPH AND COULDN'T GO ANY FASTER AND WE HAD TO PULL OVER. THIS IS A MAJOR SAFETY RISK. NOW THE CAR STARTS AND IMMEDIATELY DIES FOR ABOUT 4-5 TIMES BEFORE IT WILL START AND CONTINUE RUNNING. THERE IS A WHIRRING NOISE COMING FROM THE ELECTRONIC THROTTLE WHEN IT DIES IMMEDIATELY. I TOOK IT TO A VOLVO DEALER AND THEY SAID A RECALL FOR A SOFTWARE UPDATE WAS PERFORMED ON MY CAR IN 2006 TO LOWER THE WEAR INSIDE THE THROTTLE. THEN VOLVO ISSUED A SERVICE CAMPAIGN FOR THE ETM WHEN IT FAILS, BUT THE CAMPAIGN LASTED UNTIL 200,000 MILES OR 10 YEARS. SO EVEN THOUGH THE CAR HAS ONLY 94K MILES AND THE RECALL SOFTWARE WAS INSTALLED ONLY 25K MILES AGO, VOLVO WON'T REPLACE A CRITICAL PART TO THE SAFE OPERATION OF THE VEHICLE BECAUSE THE 10 YEARS HAVE PASSED. SO THE DEALER AND VOLVO REFUSED TO REPLACE THIS PART EVEN THOUGH THE ETM ALREADY HAD A RECALL AND SERVICE CAMPAIGN IN THE PAST. 2 ACTIONS TO ADDRESS A DEFECTIVE PART, BUT VOLVO DIDN'T FIX THE PROBLEM AND I HAVE A BAD PART IN MY VOLVO THAT IS UNSAFE. *JS

AUGUST 8, 2012 I AM SENDING THIS COMPLAINT CONCERNING THE SERVICE I RECEIVED ON A RECALL FOR A 2000 V-70 VOLVO, CAMPAIGN# R115 ( VEHICLE SPEED ), NHTSA -CAMPAIGN# O6V441000, ACTION # EAQ-5021. I SCHEDULED AN APPOINTMENT WITH A VOLVO DEALERSHIP. I WENT TO THE SCHEDULED APPOINTMENT AND LEFT MY VEHICLE TO BE SERVICED. I WAS CALLED FROM THE DEALERSHIP AND WAS TOLD MY CAR WAS READY FOR ME TO PICK UP. AFTER DRIVING MY VEHICLE FOR ABOUT 15 MIN MAX. IT BEGAN UNFORTUNATELY WITH THE SAME SYMPTOMS I PREVIOUSLY WAS EXPERIENCING. I CALLED THE SERVICE DEPARTMENT WHERE I APPARENTLY HAD MY CAR SERVICED FOR REPAIR AND WAS TOLD BY THE MANAGER THAT I WOULD BE RESPONSIBLE FOR ANOTHER DIAGNOSIS, AND THAT IT WAS PROBABLY SOMETHING ELSE, SINCE THE RECALL SERVICE WAS DONE I DECIDED TO CALL THE: VOLVOCARS.US TELEPHONE #, @ 1-800-458-1552. I THOUGHT FOR SURE, I WOULD RECEIVE THE SUPPORT I NEEDED . I DID NOT. I WAS TOLD ONCE AGAIN, I WAS RESPONSIBLE FOR THE REPAIR. VERY UPSET, NEEDLESS TO SAY, I PROCEEDED ONCE AGAIN, AND CALLED THE MANAGER AT THE VOLVO DEALERSHIP. I EXPRESSED ONCE AGAIN, MY CONCERN WITH THE SERVICE PERFORMED. IN ADDITION TO THE SERVICE, I HAD SOME QUESTIONS CONCERNING THE SERVICE INVOICE . THEY HAVE YET TO BE ANSWERED. I HAVE ADOLESCENT CHILDREN WHO ARE PASSENGERS IN MY VEHICLE EVERYDAY, AND WE WOULD SO APPRECIATE!!! OUR CAR SERVICED AS IT SHOULD BE, PLEASE, THIS RECALL READS MORE THAN AN UPGRADE. APPARENTLY THIS UPGRADE WAS COMPLETED, I BEG TO DIFFER. THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS VERY CONCERNING MATTER, AS I LOOK FORWARD TO HEARING FROM YOUR OFFICE. AT YOUR MOST EARLIEST CONVENIENCE. *TR

WHY AREN'T YOU DOING ANYTHING ABOUT VOLVO BUILDING CRAP? THEY SHOULD BE IN JAIL. ETM - DESIGN WAS UNACCEPTABLE FROM A DAY ONE. THE ETM IS CAUSING SURGING, STALLING AND MANY OTHER SYMPTOMS. ONCE VOLVO STARTED TO REPLACE SOME OF THEM, THEY USED NEW ONES WITH EXACTLY THE SAME FLAWED DESIGN. ABS MODULE - IS KNOWN FOR CAUSING LOSS OF BRAKING POWER, EARLY BRAKE PADS WEAR AND DAMAGING TRANSMISSION. FRONT BRAKE CALIPERS - RUST ON CALIPERS IS SQUEEZING RUBBER BOOTS AROUND SLIDING PINS. DAMAGE TO ROTORS, PADS AND WHEEL BEARINGS. FRONT LIGHTS LOW BEAMS - UNACCEPTABLE LIGHT OUTPUT. FRONT SEAT BELTS - ARE CUTTING INTO SIDE TRIM AND SIDE TRIM IS CUTTING INTO SEAT BELTS. WIND SHIELD WIPERS - HIGHEST SPEED IS USELESS IN HEAVY RAIN. CRUISE CONTROL - RPM SURGES WHILE GOING 55MPH AND TURNING ON THE CRUISE CONTROL. DO SOMETHING! *TR

I OWN A 2000 VOLVO V70 WITH 130K MILES AND THE CAR INTERMITTENTLY CUTS OFF WITHOUT WARNING AND/OR IT HAS DIFFICULTY STARTING. THIS OCCURS SEVERAL TIMES A WEEK. THERE ARE ALSO TIMES WHEN I TRY TO START THE CAR, IT DOES NOT HAVE ENOUGH POWER TO MOVE FORWARD, SPITS SPUTTERS, AND THEN CUTS OFF. THE LOCAL DEALERSHIP, VOLVO OF CHARLOTTE, NC SAID IT WAS THE ELECTRONIC THROTTLE SYSTEM (ETS) AND THAT MY RECALL/REPLACEMENT WARRANTY RAN OUT IN FEBRUARY 2010. AFTER NOTIFICATION OF A PROBLEM EXISTING IN 2006/2007, I COMPLIED WITH THE RECALL AND THE SOFTWARE UPGRADED SHORTLY AFTER THE 2006 RECALL NOTICE WAS RECEIVED, BUT NOW VOLVO WILL NOT HONOR THE ISSUE WITH THE FAULTY SOFTWARE UPGRADE OR REPLACE THE ETS MODULE. WHEN I CONTACTED VOLVO USA, THE REPRESENTATIVE SAID THEY HAVE CUSTOMERS EVERY DAY THAT ARE BEYOND THE 200,000 MILE OR 10-YR IN SERVICE DATE, AND THEY WON'T HELP. FOR ME TO REPLACE THE MODULE WILL COST MORE THAN $1,000. IF THE SOFTWARE AND MODULE ARE FAULTY, SHOULD THEY BE RESPONSIBLE FOR REPLACING THE UNITS SINCE THEY ADMIT TO MANUFACTURING THE CAR WITH THE FAULTY COMPONENT? CLEANING THE MODULE DOES NOT WORK. *TR

TL*THE CONTACT OWNS A 2000 VOLVO V70 CROSS COUNTRY. THE CONTACT IS CURRENTLY EXPERIENCING DIFFICULTY STARTING THE VEHICLE. WHILE DRIVING 60 MPH, THE THROTTLE LIGHT ILLUMINATES INTERMITTENTLY. SHE RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V441000 (VEHICLE SPEED CONTROL). THE RECALL REPAIR WAS PERFORMED AND THE SURGING AND STALLING CEASED FOR A SHORT PERIOD OF TIME; HOWEVER, THE FAILURES HAVE RECURRED. ON JULY 18, 2008, THE DEALER STATED THAT THEY WOULD REPAIR THE ECM SYSTEM IF NEEDED, BUT THE CONTACT WOULD HAVE TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

TL*THE CONTACT OWNS A 2000 VOLVO V70. THE CONTACT WAS ATTEMPTING TO BRAKE WHEN THE VEHICLE SURGED FORWARD AND STRUCK THE PRECEDING VEHICLE. AT THE TIME, SHE THOUGHT THAT THE BRAKES FAILED. THE CONTACT LEARNED OF NHTSA RECALL NUMBER 06V441000 (VEHICLE SPEED CONTROL) AFTER THE CRASH. THE VEHICLE SUSTAINED DAMAGES TO THE FRONT END (HOOD BRACKET, HOOD HINGE, MARKER LIGHT, FRONT BUMPER COVER, WIPER BLADES, SIDE LAMPS, GRILL, HEAD LAMPS, HOOD AND LATCH, AND PAINT). THE REPAIR WILL COST $4,870.81, WHICH INCLUDES THE $500 INSURANCE DEDUCTIBLE. THE COST OF THE RENTAL VEHICLE WAS $390. THE DAMAGES TO THE REAR END OF THE OTHER VEHICLE (1998 TOYOTA FORERUNNER) WERE THE QUARTER PANEL, RE-FINISH ON THE REAR BUMPER, AND A REPLACED PASSENGER SIDE REAR BUMPER OUTER EXTENSION. THE TOTAL REPAIR COST WAS $563.22. THE FAILURE MILEAGE WAS 98,590. UPDATED 01/09/09. *LJ UPDATED 01/15/09. *JB

ON 2/3/06 OUR VOLVO V70 YEAR 2000, 74000M SHOWED AN ETS LIGHT AND CHECK ENGINE LIGHT. CAR STALLED AT UPON STOPPING AND ALSO UPON STOPPING AT A STOP LIGHT THE VEHICLE WOULD NOT ACCELERATE. UPON TURNING THE CAR OFF AND BACK ON I WAS ABLE TO HAVE IT ACCELERATE. THE CAR WOULD RUN OK FOR ABOUT 20 MILES THEN LIGHTS CAME ON AGAIN. CONTACTED VOLVO BYERS IN COLS OH 614-864-0780 WHOM INFORMED ME THAT THE THROTTLE SYSTEM IS NEEDING REPLACED. HAD THE VEHICLE SERVICED ON 2/6/06. BYERS PERFORM FAULT TESTS AND NOTED THAT THERE WAS LOW VOLTAGE AND STATED CABLES FROM BATTERY WERE NEEDING REPLACED. I INFORMED THEM THAT I WAS CONFUSED WITH HOW THIS COULD CAUSE THE ETS LIGHT AND CHECK ENGINE LIGHT TO COME ON AND CAUSE MY CAR TO STALL AND AT TIMES NOT ACCELERATE WHILE THE CAR IS RUNNING. THEY INDICATED THAT PRIOR TO FIXING THE ETS THEY NEEDED TO FIX THIS ISSUE. THE COST $463.59. THEY THEN CLEARED ALL FAULT CODES AND NOTED THAT THERE WAS NO ETS CODE PRESENT. I INFORMED THEM THAT THIS IS PROBABLY BECAUSE THEY DID NOT DRIVE THE CAR ENOUGH AFTER IT HAD BEEN TURNED OFF AS THIS IS WHAT OCCURRED TO ME THE DAY THE ETS CAUSED PROBLEMS. THEY INSISTED THAT IT WAS REPAIRED. HOWEVER, ON FEBRUARY 15, 2006 THE ETS AND CHECK ENGINE LIGHT CAME ON AGAIN AND THE CAR STALLED UPON STOPPING AND THE LIGHTS WOULD TURN OFF UPON RESTARTING THEN DRIVING 10 MILES TURNED BACK ON. I CALLED THE DEALER COMPLAINING ABOUT THE ISSUE AND FAILURE TO REMEDY THE INITIAL CAUSE OF THE PROBLEM. I ADDRESSED MY FRUSTRATION THAT I SPENT OVER $450 TO FIX A PROBLEM THAT MAY NEVER HAVE HAD TO BE FIXED. RESEARCHED OTHER PROBLEMS WITH VOLVO ETS AND FOUND SIMILAR ISSUES AND EXPERIENCES WITH THIS MODULE. FURTHERMORE, I LEARN OF A WARRANTY EXTENSION BUT NEVER RECEIVED ANY DOCUMENTATION OF ANY POTENTIAL PROBLEM WITH THE VEHICLE. THIS IS A SAFETY HAZARD. HAD I BEEN STOPPED IN AN INTERSECTION/RAILROAD TRACK I WOULD NOT HAVE BEEN ABLE TO ACCELERATE THE CAR TO AVOID POTENTIAL INJURY. VERY FRUSTRATED WITH VOLVO IN OHIO. *NM

WITH ONLY 80,000 MILES, AFTER 5 YEARS OF DRIVING, THE ENGINE IS WARNING THAT THE ELECTRONIC THROTTLE SYSTEM' (ETS) FAILED. THE DEALER AND AN INDEPENDENT REPAIR SHOP ONLY CAN REPLACE THE ETS MODULE AT A COST OF $1,200. THE REPLACEMENT PART IS ACTUALLY THE SAME AS THE FAILED PART WITH NO IMPROVEMENT. SEARCHES ON THE INTERNET SHOWED THAT THIS PART FAILED OVER AND OVER AGAIN. WHEN IT FAILED THE CAR COULD BE DRIVEN IN A LIMP ALONG HOME MODE, WHICH I HAVE HAD TO USE, MAKING OTHER CARS PASS ME WHILE THIS CAR COULD ONLY GO ABOUT 5-10 MPH. THE INTERNET POSTINGS INDICATED THAT NHTSA WAS TRYING TO WORK WITH VOLVO TO EXTEND THE FACTORY WARRANTY OF THIS PART, BUT WITH NO SETTLEMENT YET. LETTING VOLVO TO CONTINUE TO USE KNOWN TROUBLE-PRONE PARTS WHICH SHOULD BE RESOLVED.*AK