2022 Volkswagen Tiguan

"Travel Assist Not Available" chime and yellow notification came on intermittently from around July 2024 to July 2025 in my VW Tiguan. I complained about it to the Heritage VW in [XXX] and nothing was done in 2024. The noise and notifications became more frequent around July 2025 and came on every time I drove the vehicle incessantly. I took the car back to Heritage VW and they said it was by battery and replaced this for a fee. This did not eliminate the problem and the dealer kept it for 2 days and found that it was the steering wheel. They charged me to replace this because the vehicle was out of warranty. However, in July 2024 it was still under warranty but Heritage VW neglected to make the repair. This noise was a huge distraction to my driving as it was loud and incessant. I made a complaint to the Georgia Attorney General and VW corporate headquarters and neither helped me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The light appears on my dash indicating low oil level frequently between oil changes. I have to add oil to my car every 2-3 weeks. An abundant amount of white smoke comes from the exhaust pipes. I’ve been told it’s burning oil. This could ruin my engine or become catastrophic by fire. I was told it could be something to do with the pistons or cylinder head. Mechanic shops don’t want to/have the ability to work on Volkswagens. The dealership says this is normal. I’m afraid for my children and my safety. This is a major safety issue that needs to be corrected. This is potentially life threatening.

Noticed large amount of oil on driveway. Check engine light came on. Took it to the VW dealer. They advised that there is a recurring problem with 2022 Tiguan, where a premature head gasket failure causes engine and coolant leaks. Requires a cylinder head replacement. Since a large number is affected, there is a 8-10 back order of the part. Also, I was told that VW is repairing the defect under Service Bulletin TSB 15-23-01 or TSB /action 2071245, however they would not honor it in my case since the vehicle has 90000 miles.

This first happened while I was driving. First, it started with a loud warning tone along with the notice on the console telling the travel assist is currently not available. It’ll be there for a few minutes and then it will go away. A couple of months later during the winter of December 2025- January 2026. It was constantly a problem. Every time I drove every 2 to 5 minutes it will give me the same loud beep along with the notice. It didn’t matter whether I was using the feature or not it kept constantly beeping. In the best of times it was very annoying and in the worst of times it just is so loud that it scares me. I tried so many things to fix it. I would often try to clean the cameras. And I couldn’t use the lane keeping assistance at all through all this. There is a feature I’ve been using extensively and I think it’s important for having helped me driving safely in the highway. In the end, it was so distracting I’m not having the lane keeping Assistance that I was forced to go get it repaired. That’s when I understood that it was a widely reported issue.

Excessive oil consumption caused by the PCV Valve failing. The PCV Valve failed causing pressure build up in the engine which luckily for me only caused the valve stem seals to pop out of position on the exhaust valves. This caused oil to leak into the combustion chambers and burn through the exhaust. In other known cases this failure has caused the oil pan and timing covers to Crack and vehicle will lose its oil all over the roadway. No check engine light came on for me only low oil light every 800 miles starting around the 70,000 mile mark. Dealership determined the cause and failure. Manufacturer determined the cylinder head needed replaced. Dropped car off on Nov. 7 2025 and was given a loaner. Part on backorder. Part came in in February and installed. During test drive the cylinder head failed internal and they had to order the same part again. 6 loaner cars later finally got car back on April 10 2026. Extended warranty covered all but $100 of the $4800 cost.

Since purchasing this vehicle, along with 2 other tiguans in my family. ALL of them have had excessive oil consumption. I have complained each time I bring the car in for service and i always being told “this is normal”. I was told there was a company notification issued advising that you could use up to 1 Qt every 1,000 miles!! That is INSANE and I’ve never heard anything that absurd in my ENTIRE LIFE! NOW I’m finding out that it is an absolute defect with the cars and numerous people are advising they’re being advised there are Cylinder head issues and they have needed to have theirs replaced. The big issue is it’s a problem with the Tiguan engine but the real issue is they are only covering if you vehicle is still under warranty. Even though I’ve voiced my complaints numerous times if something happens to my car happens I’m screwed because I recently went over my mileage! So I know if something happens with mine VW is NOT going to cover the repair so me and thousands of others are going to be screwed. It’s obviously a known issue! How has a RECALL not have been issued for these engines for this obvious manufacturers defect with their Tiguans engines. If there was ever a time there should be a recall issued this is the prime example! I’m sure there will be class action suits issued because there are going to be plenty of cases of this occurring. Please advise how we can get a case opened or a recall issued for this obvious defect with this VW engine. You would be saving thousands of people lots of stress and money. VW should absolutely be held accountable for this defect and not be screwing their customers

The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to O'Reilly, where an unknown diagnostic result was provided. The vehicle was taken to the used car dealer where it was purchased, and the engine was disassembled. The dealer determined that the cylinder head was cracked. The vehicle was repaired. The contact stated that while driving approximately 25 MPH after the repair, the vehicle stalled in the middle of the roadway. The vehicle was restarted after an extended while; however, the vehicle was bucking while driving. The vehicle was driven to the dealer, where an unknown repair was performed; however, the check engine warning light illuminated, and the vehicle was bucking and making an abnormally loud sound while driving. The vehicle was taken back to the dealer, where it was test-driven, and the failure was duplicated. The dealer informed the contact that the vehicle was repaired; however, the failure persisted while attempting to drive the vehicle out of the dealer's parking lot. The vehicle remained with the dealer. The dealer then advised the contact to inform the insurance company of the failure; however, the insurance company referred the contact back to the dealer because the failure was not caused by a crash. The dealer was advised accordingly and threatened to tow the vehicle at the contact's expense and to charge the contact for vehicle rental if the contact did not return the rental. The contact advised the dealer that the vehicle was not repaired and was unsafe to drive. The vehicle was not repaired. The Volkswagen dealer and manufacturer were not contacted. The failure mileage was approximately 67,000.