2009 Volkswagen Routan

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY WIFE WAS DRIVING OUR VAN WHEN SHE PULLED OUT ONTO THE MAIN ROAD FROM OUR DRIVEWAY WHEN THE VEHICLE LOST ALL POWER, INCLUDING POWER STEERING AND BRAKES. FORTUNATELY THERE WAS NO ACCIDENT BUT SHE DID HAVE TO STOP THE VEHICLE AND CYCLE THE KEYSWITCH TO RESTART THE VEHICLE. I HAVE CONTACTED THE CLOSEST DEALER TO HAVE THIS KNOWN RECALL FIXED ON OUR VAN ONLY TO BE TOLD THEY HAVE TO WITNESS THIS EVENT HAPPENING. THOUGH THIS HAS HAPPENED 3 TIMES SINCE WE BOUGHT THE CAR USED 3 MONTHS AGO IT IS A VERY INTERMITTENT ISSUE. THE DEALER IS ABOUT AN HOUR AND A HALF FROM OUR HOUSE WHICH MAKES IT A 3 HOUR ROUND TRIP AND A DAY OFF FROM WORK. I DON'T MIND TAKING A COUPLE OF DAYS OFF TO GET THIS PROBLEMS SOLVED BUT THE SERVICE MANAGER TOLD ME SOME OF THESE VANS HAVE NOT BEEN REPAIRED FOR 4 MONTHS BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT? NEEDLESS TO SAY THIS IS A SAFETY ISSUE AND A HUGE LIABILITY. I DID CONTACT VOLKSWAGEN CUSTOMER CARE AND THEY TOLD ME THE DEALER SHOULD REPLACE THE PART AND IT DOES NOT HAVE TO BE WITNESSED BY THEIR PERSONNEL. WITH THAT INFORMATION IN AN E-MAIL I ONCE AGAIN CONTACTED THE DEALER AND THEY BASICALLY TOLD ME VW CUSTOMER CARE WAS WRONG AND THEY WOULD HAVE TO DUPLICATE THE PROBLEM IN THEIR SHOP. I AM VERY FRUSTRATED WITH THIS WHOLE PROCESS. IT IS A KNOWN PROBLEM...SHOULDN'T THEY FIX IT BEFORE HARM OR EVEN DEATH COMES TO MY LOVED ONES? THE DEALER IS LITHIA VW (PHONE (541) 774-7500) IN MEDFORD ,OREGON AND THE SERVICE PERSONNEL I TALKED WITH WAS NAMED [XXX]. I DO HAVE THE E-MAIL FROM VW CUSTOMER CARE AND THAT CAME FROM A REPRESENTATIVE NAMED [XXX]. I WOULD APPRECIATE ANY HELP IN THIS MATTER. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE FAILURE RELATED TO THE RECALL WAS EXPERIENCED ON TWO OCCASIONS. THE DETAILS OF THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS REQUIRED TO BE DIAGNOSED BY A DEALER BEFORE THE RECALL REMEDY COULD BE PERFORMED. THE FAILURE MILEAGE WAS 95,000.

OVER THE PAST 2 MONTHS, OUR 2009 VW ROUTAN HAS REPEATEDLY SHUT DOWN WHILE DRIVING. THE ENGINE WILL STOP, CAUSING THE POWER BRAKING AND POWER STEERING TO GO OUT. ONCE WE PULL OVER AND TURN THE VEHICLE OFF, WE CAN RESTART IT. HOWEVER, RECENTLY IT'S STARTED TO AGAIN STALL WITHIN ONLY A COUPLE OF MILES OF THE FIRST STALL. WE REPLACED THE ERG VALVE ALREADY. IN DOING SOME RESEARCH, IT APPEARS THAT THIS DANGEROUS PROBLEM MAY BE DUE TO AN IGNITION SWITCH PROBLEM. OUR VEHICLE IS ONE THAT IS PART OF THE RECALL THAT VW ISSUED OVER 7 MONTHS AGO! I CALLED VW CUSTOMER CARE YESTERDAY AND WAS TOLD THAT THE RECALL PART STILL ISN'T AVAILABLE BUT IT SHOULD BE "READY SOON." THE PERSON I TALKED WITH HAD NO IDEA WHEN "SOON" WOULD BE. HE SAID THE PARTS ARE COMING FROM A DIFFERENT MANUFACTURER. HE TOLD ME TO BRING OUR VW TO A VW DEALERSHIP TO HAVE THEM COMPLETE A DIAGNOSIS ON IT. I EXPLAINED THAT THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS FOR US AND THAT I WAS UNWILLING TO PAY THE DEALERSHIP ANY ADDITIONAL MONEY FOR A DIAGNOSIS FEE WHEN IT IS CLEARLY PART OF THE RECALL PROBLEM. THE CUSTOMER CARE REPRESENTATIVE STARTED A CASE ON OUR VEHICLE (WHATEVER THAT MEANS). IN THE MEANTIME, I AM SCARED TO DRIVE THE VEHICLE AS I HAVE 2 YOUNG CHILDREN THAT I WILL NOT PUT AT RISK OF THIS THING SHUTTING DOWN WHILE WE ARE GOING 65 MPH ON THE HIGHWAY. IT IS CLEAR TO ME THAT VW HAS EXCEEDED AN APPROPRIATE AMOUNT OF TIME TO FIX THE RECALL ISSUE ON ALL OF THESE ROUTANS. WHEN WILL VW BE HELD ACCOUNTABLE TO FIX THE RECALL ISSUE - IT'S BEEN OVER 7 MONTHS! *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE FRONT ROTORS HAD TO BE REPLACED THREE TIMES SINCE THE VEHICLE WAS PURCHASED AND TWICE IN THE LAST YEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE ROTOR, CALIPER, AND HUB. THE TECHNICIAN INSISTED THAT THE FAILURE WAS NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT PROPERLY REPAIRED. THE FAILURE MILEAGE WAS 65,000. UPDATED 5/26/15*CN UPDATED 10/3/2017*CN

IN JULY 2012 I BOUGHT A CERTIFIED PRE-OWNED 2009 VOLKSWAGEN ROUTAN MINIVAN. I HAVE REPORTED THE FOLLOWING MAJOR SAFETY PROBLEMS ON SEVERAL OCCASIONS TO NO RESOLVE: LOSS OF POWER' THE CAR WILL COMPLETELY LOSE POWER AND THE STEERING WHEEL LOCKS WHILE DRIVING. FOR EX ON 12/22 FROM 5:32P ' 10:48P, THE CAR LOST POWER AND STEERING WHEEL LOCKED 11 TIMES. SLIDING DOORS AUTOMATICALLY OPEN ' THE DOORS WILL NOT CLOSE SECURELY, WON'T OPEN, OR WILL APPEAR CLOSED AND SPONTANEOUSLY REOPEN. THERE HAVE BEEN SEVERAL TIMES WE WILL GO OUT FOR THE EVENING OR COME OUT FOR WORK IN THE MORNING AND BOTH DOORS ARE OPENED. AT TIMES, WHILE DRIVING, THE DOOR (PARTICULARLY THE DRIVER SIDE REAR) WILL APPEAR CLOSED AND SECURE HOWEVER IT WILL SOUND AS IF IT HAS SUDDENLY JUMPED OFF TRACK AND THE DOOR WILL CRACK OPEN. WE TOOK THE CERTIFIED PRE-OWNED VEHICLE TO BE SERVICED 8XS WITHIN THE WARRANTY TIME AND WE WERE TOLD EACH TIME BECAUSE THE CHECK ENGINE LIGHT WAS NOT ON TO TRIGGER A CODE THAT OUTLINE THE PROBLEMS THERE WAS NOTHING THAT COULD BE DONE. WE HAVE SUFFERED A GREAT DEAL OF PERSONAL AND EMOTIONAL STRESS AS THESE ARE CRITICAL AND HIGHLY DANGEROUS HIGHWAY SAFETY CONCERNS. I'M WORRIED EACH TIME MY FAMILY GETS INTO THE MINIVAN AND I CONTINUE TO FULFILL MY CONTRACTUAL AGREEMENT OF $320+ PER MONTH WITHOUT FAIL HOWEVER I HAVE YET TO RECEIVE THE SAME FROM VOLKSWAGEN. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE IN PARK, THE VEHICLE FAILED TO START. WHILE DRIVING AT 40 MPH, THERE WAS A BEEPING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE RANGE SELECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

WE HAVE OWNED THE VEHICLE FOR ABOUT 2 MONTHS WITH NO ISSUES, WHEN WE PURCHASED THE VEHICLE IT CAME WITH A CLEAN CARFAX LISTING NO RECALLS. ON 3/10/15 MY WIFE WAS DRIVING ON A 2 LANE COUNTRY ROAD GOING ABOUT 35MPH WHEN THE VEHICLE SUDDENLY LOST POWER AND SHE LOST CONTROL OF THE VEHICLE. THE ENGINE APPEARED TO HAVE CUT OUT, SHE HAD NO POWER STEERING AND NO POWER BRAKES AND WAS UNABLE TO STOP OR STEER THE VEHICLE. THE DASH DISPLAYED THE ANTI-SLIP LIGHT, BUT NO OTHERS. THE VEHICLE SLOWED DOWN TO A STOP, THANKFULLY THERE WAS NO ONCOMING TRAFFIC AS SHE WAS NO LONGER IN HER PROPER LANE, AND NO CARS BEHIND HER. SHE WAS ABLE TO PUT IT IN PARK AND RESTART IT AS IF NOTHING HAD HAPPENED AND IT WAS FINE AFTER THAT FOR THE REST OF HER COMMUTE. WE CONTACTED VW ABOUT THE ISSUE AND THEY REQUESTED THAT WE BRING THE CAR TO A VW DEALER FOR INSPECTION. WE DID THAT, AND VW CLAIMED THAT OUR VEHICLE WAS NOT IMPACTED BY RECALL # RNA1, BUT INSTEAD THEY INSISTED THE ISSUE WAS CAUSED BY A FAULTY EGR VALVE, AND GAVE ME AN ENGINE TROUBLE CODE OF C121C THAT THEY CLAIMED CORRESPONDED WITH THE FAILING EGR VALVE. VW CHARGED ME OVER $100 FOR THE DIAGNOSIS, AND A DAY LATER AFTER COMPLAINING TO VW CUSTOMER CARE THEY AGREED TO REFUND THE CHARGES. I BROUGHT THE VEHICLE BACK TO THE INDEPENDENT DEALERSHIP THAT I ORIGINALLY PURCHASED THE CAR AT THE SAME DAY THAT VW DIAGNOSED THIS, AND THEY WERE NOT IN AGREEMENT WITH THE EGR DIAGNOSIS, AND ALSO COULD NOT CORROBORATE THE TROUBLE CODE C121C AS BEING RELATED TO AN EGR ISSUE, RATHER IT COMES UP AS A TORQUE REQUEST SIGNAL DENIED TROUBLE CODE INSTEAD. THE INDEPENDENT DEALER ALSO FOUND THAT I HAD STORED CODES FOR ABS MALFUNCTIONS, SUNROOF ERRORS AND MIC/CCN INSTRUMENT CLUSTER. THE INDEPENDENT DEALER CLEARED THESE CODES BEFORE LEAVING THAT DAY. ON 3/25/15 MY WIFE WAS DRIVING AT ABOUT 35MPH WHEN THE CARS ENGINE SHUT OFF AGAIN IN A SIMILAR FASHION. NO CODES *TR