NHTSA owner reports · September 18, 2026 snapshot.
Seats complaints
100 reportsClear category filter30,150 miles · Jun 14, 2005
Air BagsSeat BeltsSeats
I WAS DRIVING MY 2003 VW JETTA UNDER NORMAL ROAD CONDITIONS. I STOPPED AT A RED LIGHT IN AN INTERSECTION, CONTINUED WHEN IT TURNED GREEN. I HIT A SMALL SIZED POTHOLE AT THE OTHER END OF THE INTERSECTION AT SPEEDS BELOW 15MPH, WHICH CAUSED THE WRONGFUL DEPLOYMENT OF THE SIDE CURTAIN AND SEAT AIRBAGS AS WELL AS LOCKING THE SEATBEL…
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I WAS DRIVING MY 2003 VW JETTA UNDER NORMAL ROAD CONDITIONS. I STOPPED AT A RED LIGHT IN AN INTERSECTION, CONTINUED WHEN IT TURNED GREEN. I HIT A SMALL SIZED POTHOLE AT THE OTHER END OF THE INTERSECTION AT SPEEDS BELOW 15MPH, WHICH CAUSED THE WRONGFUL DEPLOYMENT OF THE SIDE CURTAIN AND SEAT AIRBAGS AS WELL AS LOCKING THE SEATBELT TENSIONER MAKING IT INOPERABLE. I INSPECTED THE VEHICLE AFTER THE INCIDENT AND FOUND NO DAMAGE WHATSOEVER TO ALL BODY PANELS AND WHEELS/TIRES. THE FOLLOWING MORNING I HAD A MECHANIC INSPECT THE CAR FOR ANY SUSPENSION OR STEERING PROBLEMS AND NONE WERE FOUND. I TOOK THE VEHICLE TO THE DEALER WHERE I PURCHASED IT TO HAVE IT FIXED UNDER WARRANTY AND THE DEALER AND VW OF AMERICA HAVE DENIED WARRANTY REPAIRS AND HAVE NOT YET DONE ANYTHING TO FIX THE PROBLEM. I DID RESEARCH ON THE INTERNET FOR SIMILAR INCIDENTS WITH THIS MAKE AND MODEL AND HAVE FOUND THAT THERE HAVE BEEN 500 SIMILAR INCIDENTS OF SPONTANEOUS AIRBAG DEPLOYMENT IN 2002-2004 VW JETTAS, GOLFS, GTI AND NEW BEETLES AROUND THE COUNTRY.
NHTSA ODI #10125313
80,500 miles · Apr 24, 2005
Seats
ON EARLY MORNING START-UP, THE SEAT HEATER WAS TURNED ON. WITHIN ABOUT 1 MINUTE IT BEGAN TO SMOLDER, MELTING THE SEAT FOAM CUSHION AND BURNING A HOLE IN THE UPHOLSTERY FABRIC AND MY TROUSERS. HAD I NOT QUICKLY TURNED OFF THE HEATER, IT MAY HAVE STARTED A FIRE. I CONTACTED VW OF AMERICA. THEY TOOK MY INFORMATION AND REPAIRED …
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ON EARLY MORNING START-UP, THE SEAT HEATER WAS TURNED ON. WITHIN ABOUT 1 MINUTE IT BEGAN TO SMOLDER, MELTING THE SEAT FOAM CUSHION AND BURNING A HOLE IN THE UPHOLSTERY FABRIC AND MY TROUSERS. HAD I NOT QUICKLY TURNED OFF THE HEATER, IT MAY HAVE STARTED A FIRE. I CONTACTED VW OF AMERICA. THEY TOOK MY INFORMATION AND REPAIRED IT AT THEIR EXPENSE THROUGH MY LOCAL VW DEALERSHIP. *JB
NHTSA ODI #10118351
40,000 miles · Apr 6, 2005
SeatsFire
WHILE DRIVING/PARKING DRIVER'S SEAT HEATER BURNED A HOLE IN THE SEAT WHEN IN USE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
NHTSA ODI #10117522
26,850 miles · Apr 6, 2005
SeatsFireInjury
ON MARCH 24,I TURNED MY SEAT WARMER TO LEVEL 2,ALL OF A SUDDEN I FELT A BURNING SENSATION. I KEPT DRIVING THINKING MAYBE I WAS BIT BY A BUG OR SOMETHING. ABOUT A MINUTE LATER,I SAW AND SMELLED ALOT OF SMOKE. I HAD TO PULL OVER AND WHEN I LOOKED DOWN AT MY SEAT,IT WAS DARK AND RAINY SO I TURNED ON MY DOME LIGHT,THERE WAS A DIME …
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ON MARCH 24,I TURNED MY SEAT WARMER TO LEVEL 2,ALL OF A SUDDEN I FELT A BURNING SENSATION. I KEPT DRIVING THINKING MAYBE I WAS BIT BY A BUG OR SOMETHING. ABOUT A MINUTE LATER,I SAW AND SMELLED ALOT OF SMOKE. I HAD TO PULL OVER AND WHEN I LOOKED DOWN AT MY SEAT,IT WAS DARK AND RAINY SO I TURNED ON MY DOME LIGHT,THERE WAS A DIME SIZE HOLE IN MY SEAT. I HAD TURNED OFF THE SEAT WARMER WHEN I REALIZED WHAT HAD HAPPENED. I GOT HOME AND THERE WAS A BURN ON THE BACK OF MY LEFT LEG. WE CONTACTED THE DEALERSHIP AND THEY FIXED OUR CAR IN ABOUT 10 DAYS. THERE HAD BEEN AN ELECTRICAL SHORT AND THEY REPLALCED THE SEAT AND FIXED THE ELECTRICAL.*AK
NHTSA ODI #10116451
46,000 miles · Apr 5, 2005
SeatsFireInjury
THIS MORNING, 4/5/05, I TURNED ON MY HEATED LEATHER SEATS IN MY 2003 JETTA GLS AND IN A MATTER OF ABOUT A MINUTE, I FELT SOMETHING EXTREMELY HOT ON MY LEG. I IMMEDIATELY LIFTED MYSELF UP FROM THE SEAT BUT IT WAS TOO LATE. I LOOKED DOWN AND THERE WAS A HOLE BURNT INTO MY LEATHER SEAT, SMOKE COMING FROM THE SEAT AND A BURN IN M…
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THIS MORNING, 4/5/05, I TURNED ON MY HEATED LEATHER SEATS IN MY 2003 JETTA GLS AND IN A MATTER OF ABOUT A MINUTE, I FELT SOMETHING EXTREMELY HOT ON MY LEG. I IMMEDIATELY LIFTED MYSELF UP FROM THE SEAT BUT IT WAS TOO LATE. I LOOKED DOWN AND THERE WAS A HOLE BURNT INTO MY LEATHER SEAT, SMOKE COMING FROM THE SEAT AND A BURN IN MY PANTS...NOT TO MENTION MY SKIN. WHAT I FIND DISTURBING IS NOT THAT IT HAPPENED BUT THE FACT THAT I TOOK MY CAR IN LAST THURSDAY AND WAS NOT TOLD ABOUT THE PROBLEM EVEN THOUGH A RECALL HAD ALREADY BEEN ISSUED. IF VW HAD BEEN PROACTIVE, I WOULD NOT HAVE HAD THIS INJURY AND PROPERTY DAMAGE.*AK
NHTSA ODI #10116389
46,000 miles · Mar 28, 2005
SeatsFire
WHILE DRIVING CONSUMER HAD THE HEATER SEAT ON AND IT BURNED THROUGH CONSUMER'S COAT AND BURNED HER PANTS. CONSUMER DID NOT SUSTAIN ANY INJURY. MANUFACTURER WAS CONTACTED, AND THE PART FOR REPAIR WAS ON ORDER.*AK
NHTSA ODI #10116964
Mileage unknown · Mar 24, 2005
Seats
2003 VOLKSWAGEN JETTA GLS VELOUR HEATED SEAT MALFUNCTION. BURNED A HOLE IN CAR SEAT, THROUGH MY COAT AND SCORCHED MY PANTS. ALSO BURNED FINGER. VOLKSWAGEN IS FIXING THE PROBLEM AND HAS OFFERED TO REIMBURSE FOR COAT AND PANTS. ALL IS DONE AT NO CHARGE.
NHTSA ODI #10114652
Mileage unknown · Mar 24, 2005
SeatsFireInjury
NOTICED THE SEAT WSA HOTTER THAN NORMAL A FEW DAYS BEFORE INCIDENT. I WAS ON MY WAY TO WORK AND I SMELLED BURNING, THEN NOTICED MY LEG WAS HURTING, THEN NOTICED SMOKE. I PULLED OVER AND JUMPED OUT OF THE CAR. I PATTED OUT THE FIRE/SMOKE WITH MY HAND. THERE WAS A BURNED HOLE THROUGH THE LEATHER IN THE SIDE OF MY SEAT. THERE WAS A…
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NOTICED THE SEAT WSA HOTTER THAN NORMAL A FEW DAYS BEFORE INCIDENT. I WAS ON MY WAY TO WORK AND I SMELLED BURNING, THEN NOTICED MY LEG WAS HURTING, THEN NOTICED SMOKE. I PULLED OVER AND JUMPED OUT OF THE CAR. I PATTED OUT THE FIRE/SMOKE WITH MY HAND. THERE WAS A BURNED HOLE THROUGH THE LEATHER IN THE SIDE OF MY SEAT. THERE WAS ALSO A SMALL BURN IN MY PANTS AND ON MY UPPER LEG. I IMMEDIATLY CALLED THE DEALER. THEY COULD TAKE MY CAR THAT DAY, THEY KEPT IT FOR A DAY AND A HALF AND REPLACED THE HEATER AND COVER. I WAS NOT PLEASED WITH THE LOOK OF THE SEAT, IT IS NOT TIGHT AND DOES NOT LOOK LIKE THE PASSENGER SIDE. I TOOK THE CAR BACK AND THEY SAID I NEEDED TO WAIT FOR THE LEATHER TO GET TIGHTER. IT HAS BEEN TWO MONTHS AND IT IS NOT ANY TIGHTER. I AM HAPPY THEY FIXED THE SEAT BUT I WOULD LIKE IT TO LOOK LIKE IT USED TO.
NHTSA ODI #10114647
Mileage unknown · Mar 23, 2005
SeatsFireInjury
WHILE DRIVING THE SEAT CAUGHT ON FIRE. CONSUMER SMELLED A BURNT ODOR. THE SEAT BECAME VERY HOT; BURNING COMPLETELY THROUGH THE LEATHER. ALSO, BURNING THROUGH CONSUMER'S JEANS. THE SEAT BURNED CONSUMER'S LEGS AND HER BACKSIDE. IT WASN'T UNTIL SHE GOT OUT OF THE VEHICLE SHE COULD SEE THE SMOKE COMING FROM UNDER THE SEAT. *AK
NHTSA ODI #10115596
Mileage unknown · Mar 11, 2005
SeatsFire
2003 VW JETTA WAGON HEATED SEATS MALFUNCTION. DRIVER RECEIVED A STRONG SHOCK FROM THE SEAT FOLLOWED BY A STRONG BURNING ODOR.*AK
NHTSA ODI #10113926
Official recalls
2Jun 13, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2003 Volkswagen Passat sedan, Jetta, Jetta wagon, Golf, EuroVan, EuroVan Camper Van and EuroVan Chassis vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator, free of charge. The recall began May 2, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69X3.
Feb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
Consequence & remedy
Consequence: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4DP05004 · Engine Stalling
Opened Aug 11, 2005 · Closed Dec 8, 2005
Status: closed (inferred from source dates) · Electrical System:ignition:module
BY LETTER RECEIVED ON JUNE 24, 2005, MR. RONALD M. STRICKLAND OF RALEIGH, NC, SUBMITTED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE THE PERFORMANCE OF THE IGNITION COIL PLUGS ON MODEL YEAR (MY) 2000-2003 VOLKSWAGEN JETTA, GOLF AND PASSAT SEDANS.THE PETITIONER ALLEGES THAT HE HAD EXPERIENCED MULTIPLE STALLING EVENTS AS A RESULT OF ONE OR MORE IGNITION COIL PLUGS MALFUNCTIONING ON HIS 2002 VW JETTA SEDAN.AS A RESULT OF THE ENGINE STALLING, THE PETITIONER EXPERIENCED A LOSS OF POWER STEERING AND INCREASED BRAKING EFFORTS WHEN HE PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO CONTROL THE VEHICLE.AFTER A FEW MINUTES PARKED ON THE SHOULDER HE WAS ABLE TO RESTART THE VEHICLE ALTHOUGH THE ENGINE OPERATED AT REDUCED POWER.VW ISSUED A CUSTOMER SATISFACTION CAMPAIGN (CSC) ON JANUARY 31, 2003 TO INSTRUCT THEIR DEALERSHIPS TO INSPECT THE VEHICLES FOR ANY MALFUNCTIONING IGNITION COIL PACKS AND TO REPLACE THEM AT NO COST TO THE CONSUMER.CONSUMERS WERE NOTIFIED TO BRING THEIR VEHICLES TO THEIR DEALERSHIPS VIA OWNER LETTERS MAILED OUT ON JUNE 6, 2003.WHILE VW INITIALLY INSTRUCTED THE DEALERSHIPS TO ONLY REPLACE THE MALFUNCTIONING IGNITION COIL PACKS, A REVISED CSC WAS ISSUED TO DEALERSHIPS IN DECEMBER 2003 AND JANUARY 2004, INSTRUCTING DEALERSHIPS TO REPLACE ALL IGNITION COIL PACKS REGARDLESS OF THEIR PERFORMANCE.A REMINDER TO THE DEALERSHIPS WAS SENT BY VW ON APRIL OF 2004.ALTHOUGH THE CONCERNS OF THE PETITIONER COULD THEORETICALLY CREATE A SAFETY PROBLEM, THE RISK IS VERY SMALL, DUE TO THE ENGINE STILL RUNNING ON EITHER 3, 5, OR 7 CYLINDERS.THERE ARE NO REPORTED CRASHES OR INJURIES DUE TO THE ALLEGED DEFECT.ONCE DRIVERS ARE AWARE OF THE PROBLEM (LOSS OF POWER DUE TO ONE OF THE IGNITION COIL PACKS MALFUNCTIONING), DRIVERS ARE ABLE TO TAKE PRECAUTIONARY AND COMPENSATORY MEASURES AND STILL MAINTAIN CONTROL OF THEIR VEHICLES.IN ADDITION, FOUR FIRES WERE REPORTED TO ODI.THESE WERE IGNITION COIL BURNOUTS WITH NO ADDITIONAL DAMAGE TO THE VEHICLE AND WERE LOCALIZED ON TOP OF THE ENGINE. DURING THE LAST 24 MONTHS THE NUMBER OF STALL AND DRIVABILITY COMPLAINTS REPORTED TO ODI HAS GREATLY DIMINISHED FROM A PEAK OF 195 IN JANUARY OF 2003 TO ONLY 3 IN AUGUST OF 2005.THIS COINCIDES WITH THE CSC RELEASED BY VW.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
PE04081 · Inadvertent SIDE-AIRBAG Deployment
Opened Dec 16, 2004 · Closed Apr 1, 2005
Status: closed (inferred from source dates) · Air Bags:side/window
THE SUBJECT VEHICLES ARE EQUIPPED WITH SIDE-THORAX AND SIDE-HEAD CURTAIN AIRBAGS TO PROTECT THE FRONT AND REAR OUTBOARD OCCUPANTS IN A SIDE-IMPACT CRASH.THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS).THE CRASH SENSING SYSTEM?S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH IMPACTS (WHEEL, TIRE AND UNDERCARRIAGE IMPACTS) AS DEPLOYABLE EVENTS.THE 97 ALLEGED INJURIES WERE MINOR IN NATURE AND CONSIST OF ABRASIONS, BRUISES, EAR RINGING AND HEADACHES.THERE WAS NO ALLEGED LOSS OF CONTROL CRASH AS A RESULT OF SIDE-AIRBAG DEPLOYMENT.ODI ALSO OBTAINED COUNTS OF ALLEGED INADVERTENT SIDE-AIRBAG DEPLOYMENTS FROM PEER MANUFACTURERS.THE DATA SHOWS THAT THE SUBJECT VEHICLES ARE NOT UNIQUE IN BEING SUBJECT TO SUCH ALLEGATIONS.THE COMPLAINT RATE FOR NON-SUBJECT INDIVIDUAL MODEL VEHICLES VARIES WIDELY.THE RATE FOR THE SUBJECT VEHICLES IS COMPARABLE TO THREE PEER MODELS, EACH WITH COMPACT CHASSIS/WHEELBASES.ODI HAS NOT IDENTIFIED ANY COMPONENT FAILURE OR MANUFACTURING TREND THAT MAY RELATE TO A COMPONENT OR MANUFACTURING ISSUE.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA04010 · Driver Side Front Seat Overheats
Opened Mar 30, 2004 · Closed Oct 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
THIS INVESTIGATION CONCERNS THE ELECTRIC SEAT HEATER INSTALLED IN SOME MY 2002-2003 VOLKSWAGEN (VW) JETTA VEHICLES.CONSUMERS ALLEGE THAT THE SEAT HEATER MAY OVERHEAT, RESULTING IN BURN DAMAGE TO THE SEAT COVER AND TO THE DRIVER'S CLOTHING AND/OR SKIN.THIS EA ADDRESSES WHETHER SUCH FAILURES MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ODI CONCLUDES THAT THE DRIVER-SIDE SEAT HEATER MAY FAIL OR MALFUNCTION DUE TO NORMAL VEHICLE USE, (I.E., DRIVER INGRESS AND EGRESS FROM THE VEHICLE).THE INVESTIGATION DISCLOSED THAT SUCH FAILURES DO NOT POSE A SIGNIFICANT RISK OF INJURY OR FIRE.ODI BELIEVES THAT FURTHER INVESTIGATION WOULD NOT LIKELY IDENTIFY A SAFETY-RELATED DEFECT TREND.THEREFORE, THIS EA HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.THE ATTACHED SUMMARY REPORT PROVIDES FURTHER DETAIL CONCERNING THIS EA.
PE03052 · Driver Seat Overheats/burns
Opened Nov 19, 2003 · Closed Mar 30, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
THE SUBJECT VEHICLES ARE EQUIPPED WITH OPTIONAL ELECTRICALLY HEATED DRIVER AND FRONT PASSENGER SEATS.INFORMATION RECEIVED DURING PE03-052 DISCLOSED A SIGNIFICANT NUMBER OF INCIDENTS OF MALFUNCTIONING/OVERHEATING OF THE DRIVER SEAT HEATER IN THE SUBJECT VEHICLES.ADDITIONAL INCIDENTS MAY OCCUR DURING THE FINAL MONTHS OF THE WINTER SEASON.THIS MATTER IS ALSO CURRENTLY BEING INVESTIGATED BY TRANSPORT CANADA.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-010)IN ORDER TO FULLY INVESTIGATE THESE OCCURRENCES AND THEIR SAFETY IMPLICATIONS.
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