My car only has 43K miles, I had issues when it was 10K miles, where the key will not turn to start the engine, it gets stuck, and sometimes it gets stuck with the steering wheel. The issue was reproducible when I brought it in to the VW dealership near me. The service rep told me it is very common for this model (bug) but t…
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My car only has 43K miles, I had issues when it was 10K miles, where the key will not turn to start the engine, it gets stuck, and sometimes it gets stuck with the steering wheel. The issue was reproducible when I brought it in to the VW dealership near me. The service rep told me it is very common for this model (bug) but they don't know why. They quoted me $1200 to get the LOCK|BOLT|CYLINDER replaced, but the warranty is only 12 months/12K miles. Mind you that it happened when it was 10K miles. Imagine, my wife and 7-year-old stop at a gas station at night and can't start the car because everything is locked. I contacted VW Care, but they don't care unless there is a recall. So, I am filling out this complaint form. Thank you.
NHTSA ODI #11458021
75,000 miles · Jul 14, 2015
Steering
AFTER DRIVING FOR 2 HOURS IN 80 DEGREE WEATHER, I STOP THE CAR TO FILL FOR GASOLINE, AND WHEN STARTING THE CAR TO DRIVE FORWARD ON MY TRIP, THE STEERING WHEEL ERRATICALLY MOVES ON IT'S OWN, AND THEN THE POWER ASSISTED STEERING GOES INTO A FAULT THUS LOSING ALL POWER STEERING. I HAVE BEEN TO NUMEROUS VW DEALERS OVER THE P…
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AFTER DRIVING FOR 2 HOURS IN 80 DEGREE WEATHER, I STOP THE CAR TO FILL FOR GASOLINE, AND WHEN STARTING THE CAR TO DRIVE FORWARD ON MY TRIP, THE STEERING WHEEL ERRATICALLY MOVES ON IT'S OWN, AND THEN THE POWER ASSISTED STEERING GOES INTO A FAULT THUS LOSING ALL POWER STEERING. I HAVE BEEN TO NUMEROUS VW DEALERS OVER THE PAST 3 YEARS FOR THE SAME PROBLEM, AND HAS NEVER BEEN RESOLVED. WHEN I CALLED VOLKSWAGEN CORPORATE, THEY TELL ME THERE IS NOTHING THEY CAN DO TO RESOLVE THIS ISSUE. THE FAULT CODE CLEARS ITSELF SO THAT WHEN IT IS BROUGHT INTO THE DEALER, THE DEALER DOES NOT SEE ANY PROBLEM WITH THE STEERING THE CAR CANNOT BE OPERATED SAFELY WITHOUT THE POWER STEERING, AND THIS SHOULD BE A VEHICLE SAFETY RECALL, SINCE DRIVING HIS VEHICLE COULD CAUSE A FATAL ACCIDENT. I ALSO HAVE A VIDEO RECORDED ON MY PHONE OF THE LATEST INCIDENT.
NHTSA ODI #10733996
9,000 miles · Feb 20, 2015
Steering
NOTICED A SIMILAR COMPLAINT AND WANTED TO ADD THAT SINCE OWNING THE 2010 VW BEETLE, WHEN THE TEMPERATURE GETS VERY WARM, THE STEERING WHEEL LOCK FEATURE IS VERY DIFFICULT TO DISENGAGE, CAUSING THE IGNITION KEY SWITCH TO REMAIN LOCKED. I HAVE BEEN DEALING WITH THIS FOR 4 YEARS AS THE DEALER SHOWED ME HOW TO DISENGAGE THE LOCKED S…
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NOTICED A SIMILAR COMPLAINT AND WANTED TO ADD THAT SINCE OWNING THE 2010 VW BEETLE, WHEN THE TEMPERATURE GETS VERY WARM, THE STEERING WHEEL LOCK FEATURE IS VERY DIFFICULT TO DISENGAGE, CAUSING THE IGNITION KEY SWITCH TO REMAIN LOCKED. I HAVE BEEN DEALING WITH THIS FOR 4 YEARS AS THE DEALER SHOWED ME HOW TO DISENGAGE THE LOCKED STEERING WHEEL (PRESS BRAKE PEDAL, TURN KEY IN IGNITION) BUT HAD NO RESPONSE TO THE TEMPERATURE SITUATION. I AM NOT AN IDIOT, I AM SHORT THOUGH, SO IT IS VERY DIFFICULT FOR ME TO GET IN AND OUT OF THE CAR WITHOUT BUMPING THE STEERING WHEEL AND LOCKING IT. AS I KEEP THE DOOR OPEN (AIR BRINGS INSIDE TEMPERATURE DOWN), I SWEAT AWAY AS I WAIT FOR THE BRAKE TO DISENGAGE THE LOCK SO I CAN TURN THE KEY. ANNOYED. *TR
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2010 NEW BEETLE AND NEW BEETLE CONVERTIBLE MANUFACTURED FROM SEPTEMBER 1, 2010, THROUGH SEPTEMBER 22, 2010, FOR FAILING TO COMPLY WITH THE BARRIER TEST REQUIREMENTS OF FEDERAL MOTOR VEHICLES SAFETY STANDARDS NO. 208, "OCCUPANT CRASH PROTECTION," THAT WENT INTO EFFECT ON SEPTEMBER 1, 2010.
Consequence & remedy
Consequence: THE VEHICLES DO NOT MEET WITH REQUIREMENTS THAT WENT INTO EFFECT ON SEPTEMBER 1, 2010, AND THEREFORE MAY NOT OFFER THE PROTECTION ATTENDANT TO THOSE REQUIREMENTS.
Remedy: DEALERS WILL OFFER TO REPLACE THEIR VEHICLE WITH A COMPARABLE VEHICLE THAT WAS PRODUCED PRIOR TO SEPTEMBER 1, 2010, COMPLIANT WITH FMVSS 208 REQUIREMENTS. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
Consequence & remedy
Consequence: IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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