Vehicle experiences intermittent front end vibration and shaking at highway speeds, sometimes during light braking. The vibration feels similar to driving over rumble strips and can become strong enough to affect steering feel and driver confidence. The issue occurs intermittently and is more noticeable at higher speeds. Volksw…
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Vehicle experiences intermittent front end vibration and shaking at highway speeds, sometimes during light braking. The vibration feels similar to driving over rumble strips and can become strong enough to affect steering feel and driver confidence. The issue occurs intermittently and is more noticeable at higher speeds. Volkswagen dealership inspected the vehicle and recommended replacement of the steering rack and tie rod components. During the inspection, I was informed the steering rack/tie rod related component was currently on backorder, raising concern that this may not be an isolated issue affecting only this vehicle. Front brake pads and rotors were replaced afterward through an independent repair facility in an attempt to correct the issue, however the vibration and shaking still continue while driving. Vehicle currently has approximately 87,000 miles. No warning lights were present at the time of the issue.
NHTSA ODI #11740449
Mileage unknown · May 6, 2026
Service BrakesSteering
We purchased a 2019 Atlas in 2020 and recently had to take it to the dealership in [XXX] multiple times with no answers as to why the steering is shaking and the car vibrating at speeds over 50 mph. Apparently according to this complaint link, [XXX] it is very common and consumers have had the same poor response from their de…
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We purchased a 2019 Atlas in 2020 and recently had to take it to the dealership in [XXX] multiple times with no answers as to why the steering is shaking and the car vibrating at speeds over 50 mph. Apparently according to this complaint link, [XXX] it is very common and consumers have had the same poor response from their dealerships to fix this safety concern. I got a quite (PARTS ONLY) for $1181.85 and feel there is no way we are responsible for this cost to resolve an Atlas safety issue after expressing concern over and over and over again. File attached for your review. We have an impeccable driving record, have not had any accidents and take pride in our vehicle ownership. However, this experience over the past 8 months has been nothing but a nuisance and we are highly concerned for the safety of our family while driving the 2019 Atlas. Please review and contact us to resolve this matter at your earliest convenience. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11736101
Mileage unknown · May 2, 2026
Power TrainSteeringUnknown Or Other
Bad steering rack for 2019 Atlas VW. No recall announced but multiple vehicles having similar issues nationwide. Car has always had a small vibration in the steering and over time it has steadily gotten worst. I recently added new tires and an alignment. the problem is mechanical in nature and presents an extreme safety risk to …
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Bad steering rack for 2019 Atlas VW. No recall announced but multiple vehicles having similar issues nationwide. Car has always had a small vibration in the steering and over time it has steadily gotten worst. I recently added new tires and an alignment. the problem is mechanical in nature and presents an extreme safety risk to the vehicle. The vehicle has been looked at multiple times in the past few years by a VW dealership. Nothing until recently has a problem been identified. VW dealership even mentioned “this should not happen with a vehicle that is this new”
NHTSA ODI #11735294
Mileage unknown · Mar 22, 2026
Steering
Vehicle vibrates and rumbles at very low speeds and almost feels like the engine is giving out. I was told by my local VW dealership that the rack and pinion steering is failing and is the cause for this vibration. When attempting to have the problem resolved by their mechanics, I was told that it could take 30 days to get the p…
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Vehicle vibrates and rumbles at very low speeds and almost feels like the engine is giving out. I was told by my local VW dealership that the rack and pinion steering is failing and is the cause for this vibration. When attempting to have the problem resolved by their mechanics, I was told that it could take 30 days to get the part. After 60 days of waiting for the part, I cancelled the order and took my deposit back. I've recently learned that this part needed to replace rack and pinion can take up to 7-12 months to acquire. I am interested in seeing this mechanical issue being recalled by the NHTSA to have Volkswagen held responsible for such a travesty.
NHTSA ODI #11726222
166,000 miles · Mar 18, 2026
Steering
The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving over a bumpy road surface at 5-10 MPH or at higher speeds, the front end of the vehicle shuddered significantly. The vehicle was taken to Firestone, where it was determined that the front stabilizer coupling rod had failed. The contact related the fa…
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The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving over a bumpy road surface at 5-10 MPH or at higher speeds, the front end of the vehicle shuddered significantly. The vehicle was taken to Firestone, where it was determined that the front stabilizer coupling rod had failed. The contact related the failure to Volkswagen Campaign Number: 40R1; however, the VIN was not included. The vehicle was then taken to the dealer, where it was diagnosed with a power-steering rack and pinion failure. The vehicle was not repaired due to the cost. The manufacturer was contacted, and a case was filed. The contact was informed that the case was escalated to the supervisor. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 166,000.
NHTSA ODI #11725171
Mileage unknown · Oct 23, 2025
Steering
The electronic steering gear is malfunctioning and making a clicking sound when the steering wheel is turned at 90-degree angles in either direction. The dealership (Bud Brown VW, Olathe, KS) advised me that they have had 3 VW Atlas vehicles with the same problem over the past month. I believe this is a manufacturer defect tha…
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The electronic steering gear is malfunctioning and making a clicking sound when the steering wheel is turned at 90-degree angles in either direction. The dealership (Bud Brown VW, Olathe, KS) advised me that they have had 3 VW Atlas vehicles with the same problem over the past month. I believe this is a manufacturer defect that could cause loss of steering and potential injury or loss of life.
NHTSA ODI #11695172
Mileage unknown · Jul 10, 2025
Steering
Driving at highway speeds when the vehicle hit certain bumps the front end would wobble and cause significant vibration and loss of control steering (death wobble). This was reproduced by both and independent shop as well as mechanics at West End Volkswagen in Henrico Virginia. They replaced the entire steering rack to resolve t…
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Driving at highway speeds when the vehicle hit certain bumps the front end would wobble and cause significant vibration and loss of control steering (death wobble). This was reproduced by both and independent shop as well as mechanics at West End Volkswagen in Henrico Virginia. They replaced the entire steering rack to resolve the problem. They stated while I was there that this was the second steering rack on an Atlas this week they had replaced. The problem started around [XXX] and was fixed on 7/9/25. I don't currently have the original part and I don't know whether the Volkswagen dealership kept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11672627
Mileage unknown · Jul 3, 2025
Exterior LightingSteeringUnknown Or Other
●Vehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ●Vehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ●Vehicle's gas saving feature when stopped, works intermittently and RANDOMLY, ev…
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●Vehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ●Vehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ●Vehicle's gas saving feature when stopped, works intermittently and RANDOMLY, even with same applied brake pressure.
NHTSA ODI #11671001
Mileage unknown · May 23, 2025
Steering
My steering wheel and front wheels shake uncontrollably make it dangerous to drive . A complete rack and pinion needed to be replace . The atlas only has 85000 miles . This happened at as slow as 10 miles an hour. Making the vehicle very unstable
NHTSA ODI #11662781
Mileage unknown · May 22, 2025
SteeringSuspension
I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for t…
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I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen Customer CARE to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a Regional Case Manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of South Mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge NHTSA to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan, 2018-2019 Atlas, and 2019-2021 Audi Q3 vehicles. One of the bolts that attaches the steering rack to the subframe may corrode and break. If this happens, the steering rack housing can break.
Consequence & remedy
Consequence: A broken steering rack housing can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will replace the right-side steering rack mounting bolt, free of charge. Owner notification letters are expected to be mailed November 10, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 48LG and 48VT. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 16, 2026.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The driver's side impact air bag may be missing a weld at the side air bag housing.
Consequence & remedy
Consequence: The driver's side impact air bag could deploy improperly or detach in a crash, increasing the risk of injury.
Remedy: Dealers will replace the driver's side impact air bag, free of charge. Owner notification letters were mailed October 19, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FK.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Consequence & remedy
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Consequence & remedy
Consequence: An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Consequence & remedy
Consequence: A delayed air bag deployment can increase the risk of injury.
Remedy: Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: Without the reduced GVWR label, the vehicle could be overloaded, leading to a loss of control and increasing the risk of a crash.
Remedy: Dealers will install the reduced GVWR label, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 09D9.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Consequence & remedy
Consequence: Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began on March 24, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44R1.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas vehicles. The suction jet in the fuel tank may have been welded in the incorrect position allowing fuel to leak. Additionally, the vehicle may stall due to uneven fuel distribution.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire. An engine stall can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel tank, free of charge. The recall began August 30, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20BU.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will inspect and, as necessary, block the headlight horizontal adjustment, free of charge. The recall began July 16, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 94L9.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.
Consequence & remedy
Consequence: In an event of a side impact crash, an incorrect side airbag may not deploy as intended, increasing the risk of injury.
Remedy: Volkswagen has inspected and replaced the side air bags, free of charge. The recall was completed in April 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y8.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Consequence & remedy
Consequence: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J2/42J3.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Consequence & remedy
Consequence: If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
Remedy: Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3
EA24004 · Inadvertent Automatic Emergency Braking
Opened Dec 18, 2024 · No close date supplied
Status: open (inferred from source dates) · Forward Collision Avoidance; Forward Collision Avoidance: Automatic Emergency Braking
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 226 reports that may relate to the alleged defect in MY 2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or stated that Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers. To date, ODI has received a total of 44 consumer complaints of inadvertent activation of Front Assist in MY 2019 Volkswagen Atlas vehicles.In total, ODI reviewed 187 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include four reports on injury incidents and one report involving a crash. PE23017 has been upgraded to an Engineering Analysis to further assess the scope, frequency, and potential safety-related consequences of inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 226 reports that may relate to the alleged defect in MY 2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or stated that Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers. To date, ODI has received a total of 44 consumer complaints of inadvertent activation of Front Assist in MY 2019 Volkswagen Atlas vehicles.In total, ODI reviewed 187 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include four reports on injury incidents and one report involving a crash. PE23017 has been upgraded to an Engineering Analysis to further assess the scope, frequency, and potential safety-related consequences of inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Forward Collision Avoidance
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles. The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 226 reports that may relate to the alleged defect in MY 2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or stated that Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers. To date, ODI has received a total of 44 consumer complaints of inadvertent activation of Front Assist in MY 2019 Volkswagen Atlas vehicles.In total, ODI reviewed 187 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include four reports on injury incidents and one report involving a crash. PE23017 has been upgraded to an Engineering Analysis to further assess the scope, frequency, and potential safety-related consequences of inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers.The rate of unique incident reports alleging AEB inadvertent activation in MY 2018 Volkswagen Atlas vehicles was comparable to their Volkswagen peers. To date, ODI has received a total of 69 consumer complaints of inadvertent activation of Front Assist in MY 2018-2019 Volkswagen Atlas vehicles. In total, ODI reviewed 264 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include eight reports of incidents involving an alleged injury and two reports involving a crash. PE23017 has been upgraded to an Engineering Analysis (EA24004) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers.The rate of unique incident reports alleging AEB inadvertent activation in MY 2018 Volkswagen Atlas vehicles was comparable to their Volkswagen peers. To date, ODI has received a total of 69 consumer complaints of inadvertent activation of Front Assist in MY 2018-2019 Volkswagen Atlas vehicles. In total, ODI reviewed 264 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include eight reports of incidents involving an alleged injury and two reports involving a crash. PE23017 has been upgraded to an Engineering Analysis (EA24004) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Forward Collision Avoidance
On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen stated that some customers possibly had an inadequate understanding of Front Assist and its limitations. However, many consumer complaints alleged that Volkswagen dealerships were unable to reproduce the condition or Volkswagen dealerships informed the consumers that this braking is considered normal Front Assist operation. ODI's analysis shows that MY 2019 Volkswagen Atlas vehicles have the highest rate of unique incident reports alleging AEB inadvertent activation when compared to their Volkswagen peers.The rate of unique incident reports alleging AEB inadvertent activation in MY 2018 Volkswagen Atlas vehicles was comparable to their Volkswagen peers. To date, ODI has received a total of 69 consumer complaints of inadvertent activation of Front Assist in MY 2018-2019 Volkswagen Atlas vehicles. In total, ODI reviewed 264 unique (i.e., non-duplicative Vehicle Identification Numbers) reports that may relate to the alleged defect, which include eight reports of incidents involving an alleged injury and two reports involving a crash. PE23017 has been upgraded to an Engineering Analysis (EA24004) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations in MY 2019 Volkswagen Atlas vehicles. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
On March 29, 2021, the Office of Defects Investigations (ODI) opened PE21-008 to investigate instances of fuel injectors leaking in the engine compartment in model year (MY) 2018 through 2020 Volkswagen Atlas and Atlas Cross Sport SUVs. These vehicles are equipped with either a 3.6 or 2.0 liter engine. The subject investigation concerns vehicles equipped with 3.6L engines. Prior to opening the investigation, ODI also observed that warranty data for the fuel system from TREAD reporting was an outlier for the MY 2018 Atlas.The allegation involved fuel injectors leaking fuel near engine compartment components that operate at high temperatures. Consumers allege a fuel leak, fuel odor, and/or an illuminated check engine malfunction indicator light (MIL) on that alerts them to the condition. Fuel leaking in the engine compartment has a higher potential risk of fire as nearby components are operating at higher temperatures compared to other areas of the vehicle. No fires have been connected to this issue to date.The 3.6L engine is a VR6 type engine. Due to its specific design, the VR6 has two types of injectors with different designs installed. Cylinders 1, 3, and 5 use long injectors and cylinders 2, 4, and 6 use short injectors. Unlike the short injectors, the long injectors require an extension pipe necessary to reach cylinders 1, 3, and 5. Volkswagen stated that the potential root cause for a leaking injector is typically either a damaged, misaligned, or missing supporting ring or a damaged O-ring. These rings assist in connecting the injector to the extension pipe. If one of these conditions is present in a vehicle, the O-ring has difficulty withstanding fuel pressure over time.Volkswagen stated that an analysis of warranty data related to leaking injectors in vehicles equipped with 3.6L engines showed that the vast majority of leaking allegations were related to internal leaks. Fuel can leak into the cylinder causing misfiring in the affected cylinders. This condition would not cause fuel to enter into the engine compartment. Volkswagen states that these internal leaks pose no unreasonable risk to motor vehicle safety.Analysis of all relevant data indicates that the subject condition is an early-life failure with a relatively low failure rate. The average failure mileage calculated from all data sources was determined to be approximately 14,000 miles. Only two failures were reported outside of the vehicles' warranty coverage period. The average time to failure for the subject vehicle population is approximately 12 months in service (MIS). The majority of failures were below the average of 14,000 miles or 12 MIS. Analysis of reported failures showed that the failure rate is approximately 0.08% or 0.8 incidents per thousand vehicles (IPTV).To date, there have been no reported fires, crashes, injuries, or fatalities related to this issue. In view of the low rate of failure, the nature of early-life failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11446833, 11438403, 11382958, 11298402, 11291955, 11218819, 11218780
On March 29, 2021, the Office of Defects Investigations (ODI) opened PE21-008 to investigate instances of fuel injectors leaking in the engine compartment in model year (MY) 2018 through 2020 Volkswagen Atlas and Atlas Cross Sport SUVs. These vehicles are equipped with either a 3.6 or 2.0 liter engine. The subject investigation concerns vehicles equipped with 3.6L engines. Prior to opening the investigation, ODI also observed that warranty data for the fuel system from TREAD reporting was an outlier for the MY 2018 Atlas.The allegation involved fuel injectors leaking fuel near engine compartment components that operate at high temperatures. Consumers allege a fuel leak, fuel odor, and/or an illuminated check engine malfunction indicator light (MIL) on that alerts them to the condition. Fuel leaking in the engine compartment has a higher potential risk of fire as nearby components are operating at higher temperatures compared to other areas of the vehicle. No fires have been connected to this issue to date.The 3.6L engine is a VR6 type engine. Due to its specific design, the VR6 has two types of injectors with different designs installed. Cylinders 1, 3, and 5 use long injectors and cylinders 2, 4, and 6 use short injectors. Unlike the short injectors, the long injectors require an extension pipe necessary to reach cylinders 1, 3, and 5. Volkswagen stated that the potential root cause for a leaking injector is typically either a damaged, misaligned, or missing supporting ring or a damaged O-ring. These rings assist in connecting the injector to the extension pipe. If one of these conditions is present in a vehicle, the O-ring has difficulty withstanding fuel pressure over time.Volkswagen stated that an analysis of warranty data related to leaking injectors in vehicles equipped with 3.6L engines showed that the vast majority of leaking allegations were related to internal leaks. Fuel can leak into the cylinder causing misfiring in the affected cylinders. This condition would not cause fuel to enter into the engine compartment. Volkswagen states that these internal leaks pose no unreasonable risk to motor vehicle safety.Analysis of all relevant data indicates that the subject condition is an early-life failure with a relatively low failure rate. The average failure mileage calculated from all data sources was determined to be approximately 14,000 miles. Only two failures were reported outside of the vehicles' warranty coverage period. The average time to failure for the subject vehicle population is approximately 12 months in service (MIS). The majority of failures were below the average of 14,000 miles or 12 MIS. Analysis of reported failures showed that the failure rate is approximately 0.08% or 0.8 incidents per thousand vehicles (IPTV).To date, there have been no reported fires, crashes, injuries, or fatalities related to this issue. In view of the low rate of failure, the nature of early-life failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11446833, 11438403, 11382958, 11298402, 11291955, 11218819, 11218780
Fuel System, Gasoline
On March 29, 2021, the Office of Defects Investigations (ODI) opened PE21-008 to investigate instances of fuel injectors leaking in the engine compartment in model year (MY) 2018 through 2020 Volkswagen Atlas and Atlas Cross Sport SUVs. These vehicles are equipped with either a 3.6 or 2.0 liter engine. The subject investigation concerns vehicles equipped with 3.6L engines. Prior to opening the investigation, ODI also observed that warranty data for the fuel system from TREAD reporting was an outlier for the MY 2018 Atlas.The allegation involved fuel injectors leaking fuel near engine compartment components that operate at high temperatures. Consumers allege a fuel leak, fuel odor, and/or an illuminated check engine malfunction indicator light (MIL) on that alerts them to the condition. Fuel leaking in the engine compartment has a higher potential risk of fire as nearby components are operating at higher temperatures compared to other areas of the vehicle. No fires have been connected to this issue to date.The 3.6L engine is a VR6 type engine. Due to its specific design, the VR6 has two types of injectors with different designs installed. Cylinders 1, 3, and 5 use long injectors and cylinders 2, 4, and 6 use short injectors. Unlike the short injectors, the long injectors require an extension pipe necessary to reach cylinders 1, 3, and 5. Volkswagen stated that the potential root cause for a leaking injector is typically either a damaged, misaligned, or missing supporting ring or a damaged O-ring. These rings assist in connecting the injector to the extension pipe. If one of these conditions is present in a vehicle, the O-ring has difficulty withstanding fuel pressure over time.Volkswagen stated that an analysis of warranty data related to leaking injectors in vehicles equipped with 3.6L engines showed that the vast majority of leaking allegations were related to internal leaks. Fuel can leak into the cylinder causing misfiring in the affected cylinders. This condition would not cause fuel to enter into the engine compartment. Volkswagen states that these internal leaks pose no unreasonable risk to motor vehicle safety.Analysis of all relevant data indicates that the subject condition is an early-life failure with a relatively low failure rate. The average failure mileage calculated from all data sources was determined to be approximately 14,000 miles. Only two failures were reported outside of the vehicles' warranty coverage period. The average time to failure for the subject vehicle population is approximately 12 months in service (MIS). The majority of failures were below the average of 14,000 miles or 12 MIS. Analysis of reported failures showed that the failure rate is approximately 0.08% or 0.8 incidents per thousand vehicles (IPTV).To date, there have been no reported fires, crashes, injuries, or fatalities related to this issue. In view of the low rate of failure, the nature of early-life failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11446833, 11438403, 11382958, 11298402, 11291955, 11218819, 11218780
2019 Volkswagen Atlas Problems, Complaints & Recalls | Skip That Year
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