2022 Toyota Tacoma

Truck has 3900 miles on it. From day 1, the brakes almost go down to the floor when sitting at a stop. If you press the brakes normally during driving, they seem to be okay, but if you sit at a stop, you can practically push the pedal to the floor. The only time I have ever experienced this is when you have a leak in the system or one of the brake components, such as the master cylinder, has failed. I spoke to one Toyota dealer and they said that there is a seal in the master cylinder that goes bad. I took my truck to my local Toyota dealer yesterday and they said that this was normal and that they have had other customers report the same issue. While I believe the dealer is going off the information that they have, I believe there is something truly wrong with these Tacoma brakes. I am a little terrified to drive this truck because of what could happen if I have to suddenly brake hard. I work on cars as a hobby and have done many brake repairs over the years and I have never encountered a situation like this one. The pedal is too spongy and should never go near the floor. It's unsettling, especially to those that work on cars and know how brakes are to feel and function. I think this issue needs to be investigated and Toyota needs to come forward and admit that there is an issue with the Tacoma brakes or post a bulletin assuring customers that this is normal operation. The dealers should not have to keep telling people that the brakes are OK.

The truck was rear ended on 8/15 by a car going 45 miles per hour at a stop light. The air bag sensor went on and air bag did not deploy. It DID NOT deploy when it should have. Both passenger and driver seatbelt did not lock. They DID NOT LOCK. That sensor is also on. Was contacted by dealer after they were notified air bag went off when it did not go off and should have gone off. Seatbelts did not lock on impact causing injury. Car is not drivable due to these sensors and life saving features not working. Sensors are on. Insurance company says car can not be driven it is unsafe. Both driver and passenger went to emergency room. It is our sons car who is in college in Colorado.

There is a recall on the rear seat anchor and no remedy listed Nd its almost been a month. I have two small children that use my truck as their primary transportation because we are a one car family. No dealership will issue me a loaner car. My children have no way to get to school because Toyota can not make reliable and safe vehicles.

Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what’s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.

When stopped on an hill and depressing the throttle lightly the "Hill Assist" disengages and allows the vehicle to roll backwards. The 1st time this occurred I had a trailer in drive and it rolled backwards breaking a taillight in a jack-knife situation. I took the vehicle to my dealership were the vehicle was checked and no problem was found. They refused to replaced the tail light as no problem was found. The 2nd time was in congested traffic moving at a snails pace. On a steep hill stop and start traffic. When I slowly applied throttle the vehicle "Hill Assist" disengaged and the vehicle rolled backwards. Appling more throttle finally caused the transmission to engage. Now knowing how this occurred I was able to recreate again and again. I again took the vehicle to my dealership even taking my salesman and the service technician on test drives showing them the safety concern. I was again told that no problems were found. I then took my wife on a test ride to show her how the vehicle could roll backwards on a hill in stop and go traffic. During this drive once the vehicle not only started to roll backwards but when the throttle was depressed more the vehicle stalled and continued to roll backwards until i moved my foot from the throttle to the brake. As the engine was off additional effort was required in depressing the brake. The steering was also harder to turn. Had I rolled an additional 12 feet I would have backed into a retaining wall on the passenger side. My wife has decided to take a different routes to avoid hills that have stop and go traffic. I called Toyota filed case # 220407001182 which they declined to repair the taillight and told me that the vehicle operated as designed and no problems were found. They did tell me if I felt the vehicle was unsafe not to drive it. They indicated they would not provide documentation on the decision. Owners manual doesn't indicate vehicle can roll backwards as "Hill Assist" disengages. Safety Issue

The contact owns a 2022 Toyota Tacoma. The contact stated that while parked outside his residence and while depressing the brake pedal, the vehicle accelerated on its own. The contact stated that vehicles steering wheel had locked and he was not able to stop the vehicle , causing him to crash into his neighbors home. The contact stated that no warning lights had illuminated at the time the failure occurred. The contact stated that the police was contacted and a police report was filed. There were no injuries reported. The contact stated that the police then had the vehicle towed to a tow yard. The contact stated that he then contacted the manufacturer who advised him that would contact him within 72 hours. The contact stated that he had not contacted the dealer. The failure mileage was 3,500.