2015 Toyota Sienna

FUEL TANK ACCESS DOOR HINGE IS BROKEN. CAN'T FILL GAS TANK UP. IF FUEL DOOR IS REMOVED SLIDING DOOR WON'T OPEN. FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS. TOYOTA SERVICE MANAGER CONFIRMS THAT IT IS EXCESSIVE, BUT ONLY RESOLUTION WOULD BE TO REPLACE CABLE WITH NO GUARANTEE IT WOULDN'T HAVE EXCESSIVE FORCE ALSO. ONLY OTHER RESOLUTION WOULD BE TO HAVE SERVICE BULLETIN ISSUED BY TOYOTA. YOUR TRACKING NUMBER ASSIGNED BY NHTSA FOR THIS ISSUE IS 11025478. PLEASE KEEP THIS NUMBER FOR YOUR RECORDS AND FOR FUTURE REFERENCE. ONCE YOUR COMPLAINT HAS BEEN PROCESSED, YOU WILL BE ABLE TO VIEW IT ONLINE AND FIND ANY RELATED DOCUMENTS. PLEASE ALLOW TWO BUSINESS DAYS FOR NHTSA TO REVIEW YOUR COMPLAINT.

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AS IT TRAVELED TO THE FLOORBOARD. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER CORNER PANEL OF THE CONTACT'S VEHICLE. THE CONTACT AND A PASSENGER IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 32,774. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR PASSENGER SIDE QUARTER PANEL WINDOW EXPLODED WITHOUT WARNING. THE DEALER (COURTESY TOYOTA OF BRANDON, 9210 E ADAMO DR., TAMPA, FL 33619, (813) 639-8045) WAS CONTACTED, BUT THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,857.

MY SLIDING DOORS OPEN WHENEVER AND SOMETIMES DO NOT CLOSE ALL THE WAY. WHEN THE SLIDING DOOR IS BETWEEN 6 AND 8 INCHES TO CLOSE IT WILL STOP AND OPEN ALL THE WAY. I HAVE BEEN TO BYERS TOYOTA 4 MAYBE 5 SEPARATE TIMES WITH THIS PROBLEM. BYERS SAYS THAT THE DOORS HAVE BEEN FIXED NUMEROUS TIMES. IT STILL DOES WHAT BYERS SAID THEY HAVE FIXED IT. PHONE NUMBER FOR BYERS 614-923-1101 ASKED FOR TARA IN SERVICE. MY NUMBER IS [XXXX]. THIS HAS HAPPENED EVEN WHEN IN MOTION. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WE PURCHASED THE SIENNA NEW OFF THE LOT IN 2015, AND HAVE HAD TO REPLACE THE WINDSHIELD 5 TIMES DUE TO CRACKS, AND IT'S ALREADY CRACKED AGAIN. SOMETIMES IT CRACKED DUE TO PEBBLES OR ROCKS HITTING IT, BUT OTHER TIMES IT JUST CRACKED SPONTANEOUSLY. ONCE IT CRACKED OUT OF NOWHERE, AND ANOTHER TIME IT WAS WHEN WE SPRAYED IT WITH LOW-PRESSURE WATER.

TL* THE CONTACT OWNED A 2015 TOYOTA SIENNA. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO DEACTIVATE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT IMPACT COLLISION. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A SEVERE HEAD INJURY, THE FRONT SEAT PASSENGER SUSTAINED A BROKEN NOSE AND CRACKED RIBS, AND THE REAR SEAT PASSENGER SUSTAINED MINOR INJURIES. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT PROVIDED.

SUNROOF SPONTANEOUSLY BURST ON JUNE 6, 2018, AROUND 7:25PM, MY FAMILY AND I WERE HEADING HOME A STORE, GOING NORTH ON MO-65 AT ABOUT 65 MPH IN SPRINGFIELD, MO. JUST SOUTH OF BATTLEFIELD RD, WE HEARD A LOUD "POP" SOUND. WE THOUGHT OUR DAUGHTER HAD HIT HER METAL THERMOS AGAINST THE BACK WINDOW. WHEN WE ARRIVED HOME, HOWEVER, I HEARD A CRACKLING SOUND AND TRACED IT TO THE SUNROOF, WHICH WAS SHATTERED (LIKE A SPIDER WEB) AND BULGING AT THE TOP. SINCE THEN, AS OF 9AM THE FOLLOWING DAY, IT HAS CONTINUED TO BULGE MORE, WITH A COUPLE OF SMALL PIECES OF GLASS HAVING POPPED OUT ONTO THE TOP OF THE GLASS. IT HAS NOT YET COLLAPSED INTO THE CAR, BUT I AM LEAVING THE SUNROOF SHADE CLOSED SO THE GLASS DOESN'T FALL INTO THE CABIN. OF NOTE, THE WEATHER WAS MOSTLY SUNNY, TEMPERATURE AROUND 80F. THE SUNROOF WAS CLOSED, AS WAS THE SUNROOF SHADE. TRAFFIC WAS FAIRLY LIGHT IMMEDIATELY AROUND US. THERE WERE NO LARGE TRUCKS NEARBY. NO ROCKS OR GRAVEL WAS HITTING THE UNDERSIDE OF THE CAR, AND THERE WERE NO OTHER SOUNDS OF ANYTHING HITTING THE CAR.