2015 Toyota Sienna

DRIVING 35-55 MPH AND GOING AROUND (USUALLY) A LEFT CURVE ON THE HIGHWAY OR INTERSTATE, VAN SUDDENLY BRAKES, SWERVES, AND TRACTION CONTROL/VEHICLE STABILITY CONTROL LIGHT POPS ON. WHOLE EPISODE LASTS A SECOND OR TWO, THEN ITS FINE. IT WONT HAPPEN AGAIN FOR THE DURATION OF THE TRIP. I ONLY DRIVE THE VAN ON WEEKENDS, AND IT HAS HAPPENED THREE TIMES IN THE PAST TWO WEEKS. IT HAS NEARLY CAUSED A SERIOUS ACCIDENT.

VAN WOULD REBOOT WHILE PARKED OR DRIVING. IT STARTED WITH DASHBOARD REBOOTING THEN I COULDN'T START THE VAN. THERE WAS A TIME AFTER DRIVING I PUT THE VAN IN PARK AND TURNED IT OFF BUT MY VAN WAS MOVING ON IT'S OWN. I ALWAYS CALL THE DEALERSHIP WHEN THE REBOOTING OCCURS. I WAS TOLD EITHER IT WAS A SOFTWARE ISSUE OR SINCE THE PROBLEM WENT AWAY, I SHOULD BE FINE. WELL RECENTLY WHEN MY VAN STALLED AND HAD TO BE TOWED TO THE DEALERSHIP. I WAS TOLD IT WAS A BATTERY ISSUE AND THE BATTERY WAS REPLACED. WHEN I PICKED UP MY VAN AND WENT HOME, NOTICED MY REAR VIEW CAMERA WOULD NOT COME ON WENT I PUT THE VAN IN REVERSE. CALLED THE DEALERSHIP TO TELL THEM WHAT'S GOING ON AND THE SERVICE ADVISOR WOMAN WAS VERY RUDE AND STATED IT WAS BATTERY AND THEY NEVER CHECKED ANYTHING ELSE. I STATED TO THE WOMAN THE I'VE ALWAYS EXPRESSED MY CONCERNS ABOUT THE VAN REBOOTING, WON'T START, OR MOVING ON IT'S OWN. THE WOMAN BECAME VERY RUDE AND HUNG UP ON ME. I DECIDED TO GO RIGHT BACK TO THE DEALERSHIP ON THE WAY THERE I CALLED BACK TO SPEAK TO THE MANAGER OF SERVICE DEPARTMENT TO EXPLAIN WHAT'S GOING ON. WHILE DRIVING THERE THE CHECK ENGINE AND ANOTHER LIGHT TURNED ON. SHORTLY AFTER THAT AS I WAS TURNING LEFT, WHILE IN THE MIDDLE OF THE INTERSECTION MY VAN STALLED. THE STEERING WHEEL AND BRAKES LOCKED AND THE VAN COMPLETELY SHUTS OFF. I WAS LOCKED IN MY VAN WITH NO CONTROL OVER THE VAN AND IT WAS MOVING TOWARDS A POLE. LUCKILY THE VAN STOPPED BEFORE HITTING ANYONE OR ANYTHING. I WAS ON THE PHONE WITH THE SERVICE MANAGER THE ENTIRE TIME. THE MANAGER CALLED FOR SOMEONE TO PICK ME UP AND CALLED A TOW COMPANY. I ASKED THE MANGER IF THEY ARE STATING MY ISSUE WAS A BATTERY AND A NEW BATTERY WAS INSTALLED WHY AM I STILL HAVING THE SAME ISSUE. THE POLICE WAS CALL BECAUSE SOMEONE REPORTED MY VAN IN THE MIDDLE OF THE INTERSECTION.

WHEN I GET INTO THE SIENNA IN A PARKING SPOT (STATIONERY) AND TWIST THE KEY IN THE IGNITION THE VEHICLE STARTS BUT THE ELECTRONIC STEERING DOES NOT WORK. THIS HAPPENS INTERMITTANTLY. I HAVE TO SIT THERE AND LET THE VEHICLE RUN FOR AWHILE BEFORE THE STEERING KICKS IN. THE STEERING WHEEL IS BASICALLY LOCKED AND DIFFICULT TO TURN. MY GREATEST FEAR IS THAT THE STEERING WHEEL WILL LOCK UP ON ME WHILE I AM DRIVING AND WILL NOT BE ABLE TO STEER.

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2015 TOYOTA SIENNA. UPON STARTING THE VEHICLE, THE TRACTION INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE PLAZA TOYOTA DEALER (2721 NOSTRAND AVE, BROOKLYN, NY 11210, 347-983-5652) WHERE IT WAS DIAGNOSED WITH AN UNKNOWN WIRING FAILURE DUE TO RODENTS ENTERING THE ENGINE COMPARTMENT. THE VEHICLE OWNER HAD THE VEHICLE REPAIRED, BUT WAS UNAWARE OF THE REPAIR SPECIFICS. THE FAILURE RECURRED THREE MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING WAS DESTROYED AGAIN BY RODENTS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 16,382.