TL* THE CONTACT RECEIVED A 2021 TOYOTA RAV4 AS A LOANER VEHICLE FROM SERRA TOYOTA (1300 CENTER POINT PKWY, BIRMINGHAM, AL 35215) AS HIS PERSONAL VEHICLE WAS AWAITING REMEDY REPAIRS FOR NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT WHILE DRIVING THE LOANER VEHICLE AT AN UNDISCLOSED SPEED, THE V…
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TL* THE CONTACT RECEIVED A 2021 TOYOTA RAV4 AS A LOANER VEHICLE FROM SERRA TOYOTA (1300 CENTER POINT PKWY, BIRMINGHAM, AL 35215) AS HIS PERSONAL VEHICLE WAS AWAITING REMEDY REPAIRS FOR NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT WHILE DRIVING THE LOANER VEHICLE AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED JERKING WHILE ACCELERATING. THE DEALER WAS MADE AWARE OF THE ISSUE HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO OTHER LOANER VEHICLE AVAILABLE. THE CONTACT INFORMED THE MANUFACTURER AND A CASE FILED. THE FAILURE MILEAGE WAS 2,935. THE VIN WAS UNAVAILABLE.
NHTSA ODI #11403677
25 miles · Dec 9, 2020
Power Train
MY SPOUSE WAS DRIVING THE CAR AND SHE COMPLAINED TO ME THAT OUR NEW 2021 RAV4 SUDDENLY LURCHES WHEN SLIGHTLY ACCELERATING FROM A ROLLING STOP. I THEN DROVE WITH HER AND WITNESSED THE SAME ISSUE ALTHOUGH I COULD NOT REPLICATE IT MYSELF. I TOOK THE CAR TO THE TUSTIN TOYOTA DEALERSHIP (FROM WHERE I PURCHASED THE CAR) BUT THEY WER…
Read full complaint
MY SPOUSE WAS DRIVING THE CAR AND SHE COMPLAINED TO ME THAT OUR NEW 2021 RAV4 SUDDENLY LURCHES WHEN SLIGHTLY ACCELERATING FROM A ROLLING STOP. I THEN DROVE WITH HER AND WITNESSED THE SAME ISSUE ALTHOUGH I COULD NOT REPLICATE IT MYSELF. I TOOK THE CAR TO THE TUSTIN TOYOTA DEALERSHIP (FROM WHERE I PURCHASED THE CAR) BUT THEY WERE NOT ABLE TO FIND ANY ISSUES OR REPLICATE THE PROBLEM. THAT BEING SAID THE CARS ARE SO NEW THAT IT MAY JUST BE THAT THERE AREN'T ENOUGH NEW OWNERS YET TO REPORT THE PROBLEM.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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