2020 Toyota RAV4

The contact owns a 2020 Toyota RAV4. The contact stated that while driving at 8 MPH to an appointment and making several turns in the parking lot, the vehicle suddenly accelerated and crashed into the building. There were no warning lights illuminated. The top of the vehicle had to be cut off. The driver had a concussion, soft tissue injuries to the neck and back. The passenger sustained a fractured sternum, soft tissue damage, and dementia injuries, The two occupants were provided medical attention. Both of the occupants were wearing seatbelts. The airbags deployed. There was smoke inside the vehicle due to the airbag deployment. There were no reported fire. A police report was filed. The contact mentioned an engine throttle error. The black data was downloaded by her lawyer, which indicated she was not depressing the brakes. The anti-collision feature did not engage. The vehicle was towed to a tow yard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 37,000.

I have a 20202 Rav4 Hybrid and the engine short block has malfunctioned due to no error on my part, in my research there was a recall for this EXACTLY this issues in other cars of this year/make/model - although my vehicle initially did not qualify for this I believe that this in fact related and that Toyota should be responsible for the repair or replacement of the engine. The car is currently with a Toyota Dealership Service Center, Lake City Toyota in Seattle, WA but they have not been helpful. They have given me vague answers and have sent the engine offsite to a machine shop and keep requesting that I pour additional money into fixing an engine that clearly had a manufacturer defect. My car has always been serviced at Toyota dealerships, as suggested by Toyota. My car has never had previous issues until the engine light came on one day, i checked the coolant and it was empty - first replaced the fluid, let it sit overnight, then drove it around the block to circulate the coolant - when the reservoir emptied again I immediately made an appointment to take it in. The Dealership has not given me any paper invoices or written confirmation/notice of what is happening aside form continuing to ask me to pay more money to fix an engine that is clearly related to the national recall issued.

A Safety Recall 23TA15 had been issued on Dec 20,2023. NHTSA Recall ID: 23V865 Toyota has acknowledged that a defect in the Occupant Classification System (OCS) may result in the passenger airbag failing to deploy in the event of a crash. This directly compromises a core safety feature I relied on when choosing this vehicle. Despite the recall being announced months ago, I was recently informed by Toyota Customer Service that no remedy is currently available and that no rental or loaner program is being offered in the meantime. This situation places me in an unacceptable position: I either drive a vehicle that is not fully safe or absorb the personal financial burden of securing alternative transportation—neither of which is a fair expectation of a customer who acted in good faith. I am requesting the following: 1. A clear timeline for when the necessary repair or replacement parts will become available. 2. Immediate access to a safe and comparable loaner or rental vehicle until the recall is fully resolved. 3. Written confirmation that Toyota acknowledges the safety risk and is currently offering no interim solution.

This safety recall relate to airbag on front passenger seat may not deploy due to an accident..im really afraid the risk it have when invole in an accident...i try to call dealer to ask for repair but they say just wait because the remedy is not available...my car is on year 2020 but they still have not the part to get it fix yet...this is the priority safety matter