2020 Toyota RAV4

I am told my DCM is not functioning properly. I learned this when my remote start function was no longer working. The dealership ran a diagnostics then wanted me to pay almost another $200 to restart the DCM with no guarantee that would work. If that didn’t work then I would have to pay another $300 for them to do a more involved process. I declined because I feel this should not be a problem that I have to pay to fix. They indicated that my key fobs could eventually stop working at which point I decided to submit this complaint. The DCM seems like a pretty core function that should not have problems at this point (5 year old car) and if it does, it seems like something the manufacturer should be responsible for repairing.

It's been a year that this situation is still under a recall and there is no remedy. Keep receiving constant notices and every time I call its something new and yet they still don't have a remedy. I was told last year not to have anyone sit in my passenger seat until a remedy is found. I feel unsafe and have been financing my Toyota RAV4 since August 2020. My recent call they wont have a remedy June 2025 which I told believe being when I called last year I was told that the remedy would be September 2024. So basically they are telling me that if I were in an accident that the airbags will not go off is someone is sitting in my passengers seat being that what needs to be fixed is the airbag sensor. To be told that I shouldnt have anyone in my passenger seat until this is fixed is insane.

The contact owns a 2020 Toyota Rav4. The contact stated that while the vehicle was parked, the contact inspected the vehicle and became aware that the hinges on the rear liftgate were bent, and the liftgate was misaligned. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that there was no recall on the VIN for the failure. The approximate failure mileage was 22,500.

Check engine light came on and noted a malfunction in the electronic control of the engine, throttle or transmission. When taken to the dealer they found code P012807 related to engine cooling and suggested a replacement of the thermostat. This part should have a life of 100k or 8-10 years and car currently has less than 60k miles and 4 years old. Asked the dealership about known recall 20TA04 - for engine cooling recall but they insisted my car was not impacted. This is a safety issue as it could result in overheating of the engine leading to fire hazards.

What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Coolant Bypass Valve B failed. The check engine light comes on and disables All-Wheel-Drive, Radar Cruise Control, Lane Keep Assist and interrupts functionality of the infortainment system. I am also worried that it could have a negative effect on the operation of the engine. How was your safety or the safety of others put at risk? My safety or the safety of others was not put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The problem has been confirmed by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

The Rear Hatch started to get stuck. It is automatic so you would normally press a button to open and close and it would slowly move up or down and close shut on its own. When the issue started, it would "pop open" but stay stuck to a point where I would need to manually lift it open. (hitting my head on it often) Right before I took it to the dealership service, it would not close properly. While it seemed close, the notification showed it open therefore, not allowing me to lock my car and the lights on the car would need to stay on while car was parked and off. Driving home, the "open door" notification was beeping non-stop. Once again I had to open and close manually until it was considered "closed" Brought the car into the Toyota Dealership to assess. They found that the power lift gate hinges on the door were coming off and it needs to go to an Auto Body for realignment. I performed research online and found this to be a very common issue with the Toyota RAV4's. I have had leased 2 RAV4's prior to this one and never had a problem (those were manual hatches) [XXX] [XXX] My car has 33k miles on it although this issue (not as severe) started a while ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)