2020 Toyota RAV4

I BOUGHT MY 2020 RAV4 LE VIN: [XXX] LAST JAN.2020 I NOTICED THE BACK DOOR GLASS HAS A LOT OF CIRCLES COMING FROM EFFECT OF SUCTION GLASS HANDLER THESE CIRCLES BECOME VERY VISIBLE WITH HUMIDITY AND CAUSE DECREASE IN MY VISION TO THE BACK OF MY CAR SPECIALTY AT NIGHT I CAN'T DECIDE HOW FAR IS CAR BEHIND ME AND TOTALLY UNSAFE. WHEN I TRIED TO COMPLAIN TO DEALER THEY ARE SO RUDE AND NOT COOPERATIVE, STORE MANAGER HIS NAME [XXX] SAID YOU CAN COMPLAIN TO TOYOTA NOT US INSISTING ON ITS NOT A DEFECT IN MY CAR . JUST FYI I RECORDED MY COMPLAIN AT DEALER OFFICE 2 TIMES. THEN I CONTACTED TOYOTA AND THEY FILE CASE NUMBER [XXX] ASKING ME TO GIVE THEM TIME TO INVESTIGATE ON 12/11/ 2020 AT 6:20 PM EST I RECEIVED PHONE CALL FROM CASE MANAGER HER NAME IS [XXX] THE PHONE CALL IS RECORDED SHE SAID AFTER INVESTIGATIONS ALL RAV4 2020 HAS SAME PROBLEM OF CIRCLES IN HATCHBACK GLASS DOOR AND IT COMES FROM THE WAY HOW THE CAR BUILT AND THIS MAKES THE GLASS CONTAINS A LOT OF CIRCLES I TOLD HER THIS DEFECT IN THE CAR BECAUSE IT DECREASES MY VISION SHE SAID TOYOTA DOES NOT CONSIDER THESE CIRCLES A DEFECT ITS JUST BECAUSE THE WAY THE BUILT THE CAR. PLEASE HELP ME I PAID A LOT OF MONEY TO BUY BRAND NEW CAR THEN SURPRISED WITH THIS PROBLEM AND TOYOTA CONSIDER THIS NOT A PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING DOWN I-40 IN OKLAHOMA AROUND 70-75 MPH ON 12/4/20 AROUND 1:00 PM CT, OUT OF NOWHERE, THE SUNROOF EXPLODED. MOST OF THE GLASS WENT OUT AND BEHIND THE CAR, BUT SOME GLASS ENDED UP ON DRIVER AND 2 PASSENGERS. THERE WAS NOT ANY OTHER CARS (IN FRONT OR BEHIND) AT THE TIME THIS OCCURRED. SOME GLASS DID NOT COME OFF AND YOU CAN SEE BY MY PICTURES THAT THE GLASS IS CURVED UP, SHOWING THE DIRECTION THE GLASS EXPLODED UPWARDS AND OUT OF THE CAR. THE ROOF OF THE CAR, YOU CAN SEE THE PAINT CHIPS CAUSED BY THE EXPLODING GLASS GOING BACKWARDS, PLEASE SEE INCLUDED PHOTO. I WAS HEADED TO ARLINGTON TX FOR A WEEKEND TRIP, SO I CALLED A TOYOTA DEALER IN ARLINGTON AND TOLD THEM WHAT HAD HAPPENED. THEY SAID THEY HAVE NEVER SEEN THIS HAPPEN. THEY CONTACTED THEIR TOYOTA REPRESENTATIVE AND THEY SAID THEY HAVE NOT SEEN AN EXPLODING SUNROOF BEFORE AND THAT IT HAD TO BE A ROCK HITTING THE SUNROOF. THIS DEALER DID GET A SUNROOF DELIVERED ON THE NEXT DAY AND WAS ABLE TO INSTALL ON SATURDAY 12/5/20. TOYOTA DID NOT BELIEVE THIS WAS DEFECTIVE SUNROOF, BUT I DO BELIEVE SOMETHING WAS DEFECTIVE, BECAUSE THERE WAS NOT ANY VEHICLE IN FRONT OF ME AT THE TIME THIS HAPPENED AND I DO NOT RECALL A ROCK HITTING THE SUNROOF PRIOR TO THE EVENT. THIS SEEMS ODD THAT THE SUNROOF WOULD JUST SUDDENLY EXPLODE AND SHATTER UPWARDS AND OUT OF THE CAR. PLEASE SEE ATTACHED PICTURES. VANDERGRIFF WAS ABLE TO GET IN A SUNROOF AND REPLACE IT, BUT IT WAS AT MY EXPENSE. PARTS AND LABOR $1,121.86

CAR WOULD NOT START AFTER SITTING OVERNIGHT IN MY GARAGE. ONLY HAS 2,200 MILES ON IT. DASHBOARD LIGHTS FLICKERING SAYING PARKING BRAKE MALFUNCTION AND CHECK ENGINE/ OTHER WARNING LIGHTS CAME ON. SEEMS TO BE A HUGE ISSUE FROM OTHER REVIEWS. TOYOTA NEEDS A RECALL OR WE NEED TO FILE A CLASS ACTION LAWSUIT! UNACCEPTABLE. LOOKING INTO CA LEMON LAW.

TOYOTA'S CLAIM OF A 3,500 POUND TOW CAPACITY IS NOT TRUE. I CANNOT TOW A 3,000 POUND HOUSE TRAILER LEGALLY WITH THEIR OEM 4-PRONG WIRING HARNESS. A 7-BLADE PLUG IS REQUIRED TO PASS STATE INSPECTION AND TOYOTA DOES NOT AND WILL NOT PROVIDE THIS HARNESS. FALSE ADVERTISING AND SUCKER PROMOTION IS THE PROBLEM. BAIT AND SWITCH!!! SO SAD. VERY ANGRY!

I JUST BOUGHT A TOYOTA RAV4 2020 HYBRID LIMITED LAST AUGUST 8, 2020. I BOUGHT IT AT BEAVER TOYOTA LOCATED IN ST. AUGUSTINE, FLORIDA. 2. PROBLEM: I FOUND OUT THAT THERE IS NO HOOK OR HOLE ATTACHED TO THE SOLID FRAME OF THE CAR THAT THE TOWING CABLE CAN BE ATTACHED TO IN CASE I GET STUCK IN A MUD, SAND, OR SNOW BANK. I WOULD NOT BE ABLE TO TOW OR PULL SOMETHING OUT BECAUSE THERE IS NO HOOK OR HOLE TO ATTACH THE CABLE TO. 3. EXPECTATION: THIS IS THE FIRST CAR THAT THIS FEATURE IS ABSENT. ALL OF THEM HAD THE CONVENIENT HOLE ATTACHED TO THE FRAME THAT THE CABLE CAN BE HOOKED INTO. I EXPECT TOYOTA TO CORRECT THIS DEFICIENCY. I BELIEVE IT IS A DEFECT THAT IS EASILY CORRECTED. I CONTACTED TOYOTA CUSTOMER SERVICE TWICE AND ASK THE PERSON TO TAKE A PICTURE (IN CASE I MISSED IT) UNDERNEATH THE RAV4 2020 HYBRID AS TO WHERE THE CABLE HOOK SHOULD GO INTO. I WAS GIVEN A NUMBER - TOYOTA MOTOR SALES, USA, INC. CASE FILE #2010151369. THEY SAID THAT THEY CAN NOT TAKE A PICTURE, THEY REFERRED ME TO THE MANUAL. THE MANUAL DOES NOT SHOW CLEARLY WHERE TO PLACE IT. I TALKED WITH MANAGER OF BEAVER TOYOTA AND HE SAID THAT HE COULD SHOW ME WHERE TO PUT THE CABLE WHEN I GO THERE. I ALREADY INSPECTED THE UNDERNEATH AND THERE IS NO CONVENIENT/SAFE/STURDY PLACE TO ATTACH IT. 4. RECOMMENDATION: TOYOTA SHOULD ADD THE HOOK OR HOLE ATTACHMENT FOR THE TOWING CABLE. IT SHOULD BE WHERE THE HITCH WOULD BE ATTACHED TO. DID TOYOTA MISS ATTACHING THIS FEATURE AT THE FACTORY ? 5. THIS IS BEYOND WHAT THE DEALERSHIP COULD CORRECT. IT IS MORE IN THE MANUFACTURING PROCESS. 6. I AM SENDING THIS COMPLAINT TO THE NHTSA BECAUSE THERE IS THE POSSIBILITY THAT SIMILAR 2020 RAV 4 HYBRID LIMITED ARE AFFECTED WITH THIS PROBLEM. THIS IS WHAT I WOULD CONSIDER A PRODUCT DEFICIENCY AS MENTIONED IN ONE OF THE CRITERIA. STATIONARY

WHEN THE VEHICLE REACHES A SPEED OF 60MPH A GRINDING NOISE COMES FROM THE AREA BETWEEN THE GAS PEDAL AND DRIVER SIDE DOOR. THE NOISE SOUNDS LIKE A RAPIDLY SPINNING METAL DISC IS FREQUENTLY BUMPING INTO A METAL WALL AS THE CAR VIBRATES NATURALLY AT THE HIGHER SPEED. IT IS UNKNOWN IF THIS CAUSES A SAFETY ISSUE OR NOT BUT IT DOES BOTHER ALL PASSENGERS AS IT IS A HIGH PITCHED GRINDING NOISE.