NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
60 reportsClear category filter8,100 miles · Apr 29, 2021
Structure
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, WATER LEAKED INSIDE THE VEHICLE FROM THE ROOF RACK INTO THE INTERIOR CABIN AND A BY THE A-PILLAR. THE CONTACT WAS CONCERNED THAT THE WATER COULD CORRODE THE AIR BAGS CAUSING THEM TO NOT DEPLOY IN THE EVENT OF A CRASH. THERE WAS N…
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TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, WATER LEAKED INSIDE THE VEHICLE FROM THE ROOF RACK INTO THE INTERIOR CABIN AND A BY THE A-PILLAR. THE CONTACT WAS CONCERNED THAT THE WATER COULD CORRODE THE AIR BAGS CAUSING THEM TO NOT DEPLOY IN THE EVENT OF A CRASH. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RAY BRANDT TOYOTA (2460 VETERANS BLVD, KENNER, LA 70062) WHERE IT WAS DIAGNOSED WITH THE ROOF RACK SEALS NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 8,100.
NHTSA ODI #11414499
320 miles · Feb 5, 2021
Structure
ON A CITY STREET, THIS IS A UNSAFE CONDITION ,THE CAR DO NOT HAVE A TOWING EYELET OR HOOK.VEHICLE BECAME STUCK, NO WAY TO BE REMOVE FROM STREET ,ACCIDENT ETC. .ALL RAV4 BEFORE HAVE THIS TOWING EYELET OR HOOK OR METAL RING TO HOOK A CHAIN AND REMOVE THE CAR FROM A DANGER SITUATION.
NHTSA ODI #11394880
2,500 miles · Feb 3, 2021
Structure
WHEN TAKING THE VEHICLE THROUGH A CAR WASH THE EDGE OF THE HOOD BY THE WINDSHIELD BUCKLES, FLEXES AND THEN RETURNS TO IT'S NORMAL SHAPE. THE HOOD ALSO HAS A RIPPLING APPEARANCE WHILE DRIVING AT SPEEDS AROUND 70 MPH
NHTSA ODI #11394455
7,947 miles · Jan 11, 2021
Structure
DRIVING ON INTERSTATE AND HEARD AN EXPLOSION AND SAW GLASS FLYING. STOPPED AND LOOKED AT TOP OF CAR AND SUNROOF HAD A LARGE PART OF IT MISSING. THERE WERE NO OVERPASSES NOR DID I SEE ANYTHING THAT WOULD CAUSE IT. TOYOTA'S STATEMENT WHEN I TOOK IT THERE WAS, "IT HAPPENS." I DO NOT KNOW HOW IT WOULD HAPPEN. IT MAKES ME THINK …
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DRIVING ON INTERSTATE AND HEARD AN EXPLOSION AND SAW GLASS FLYING. STOPPED AND LOOKED AT TOP OF CAR AND SUNROOF HAD A LARGE PART OF IT MISSING. THERE WERE NO OVERPASSES NOR DID I SEE ANYTHING THAT WOULD CAUSE IT. TOYOTA'S STATEMENT WHEN I TOOK IT THERE WAS, "IT HAPPENS." I DO NOT KNOW HOW IT WOULD HAPPEN. IT MAKES ME THINK IT WAS A MANUFACTURING ERROR. IF I DID NOT HAVE THE SUNSHADE CLOSED, I WOULD HAVE BEEN COVERED IN GLASS.
NHTSA ODI #11387575
9,000 miles · Dec 20, 2020
StructureUnknown Or Other
AIR CONDITIONING STOPPED WORKING TWICE, FIRST TIME REPAIRED AT MY EXPENSE AND NOW IT'S OUT AGAIN LESS THAN 2 MONTHS LATER. REPAIR WAS 1500.00 FIRST TIME. SECOND CONTINUES TO RATTLE FROM MIRRORS, FRONT END AND CARRYING RACK. MY RIGHT FRONT FOG LIGHT OUT AND SERVICE SAID FRONT END WAS VERY LOOSE.
NHTSA ODI #11384236
30 miles · Nov 21, 2020
StructureUnknown Or Other
TOYOTA'S CLAIM OF A 3,500 POUND TOW CAPACITY IS NOT TRUE. I CANNOT TOW A 3,000 POUND HOUSE TRAILER LEGALLY WITH THEIR OEM 4-PRONG WIRING HARNESS. A 7-BLADE PLUG IS REQUIRED TO PASS STATE INSPECTION AND TOYOTA DOES NOT AND WILL NOT PROVIDE THIS HARNESS. FALSE ADVERTISING AND SUCKER PROMOTION IS THE PROBLEM. BAIT AND SWITCH!!! SO …
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TOYOTA'S CLAIM OF A 3,500 POUND TOW CAPACITY IS NOT TRUE. I CANNOT TOW A 3,000 POUND HOUSE TRAILER LEGALLY WITH THEIR OEM 4-PRONG WIRING HARNESS. A 7-BLADE PLUG IS REQUIRED TO PASS STATE INSPECTION AND TOYOTA DOES NOT AND WILL NOT PROVIDE THIS HARNESS. FALSE ADVERTISING AND SUCKER PROMOTION IS THE PROBLEM. BAIT AND SWITCH!!! SO SAD. VERY ANGRY!
NHTSA ODI #11375744
20 miles · Aug 31, 2020
Structure
SIDE VIEW MIRRORS ON DRIVER SIDE AND PASSENGER SIDE VIBRATE WHEN TRAVELING AT ANY SPEED AND VIBRATE/SHAKE EXCESSIVELY TRAVELING AT HIGHWAY SPEEDS GREATER THAN 50MPH. THIS REDUCES VISIBILITY AND CAUSES NAUSEA.
NHTSA ODI #11352201
1,839 miles · Jul 9, 2020
Service BrakesStructureUnknown Or OtherCrashInjury
ON JULY 3, 2020 AT 2:30PM I WAS PARKING THE CAR INTO A PARKING SPACE IN A STRIP MALL WHEN I HAD MY FOOT ON THE BRAKE TO STOP THE CAR BUT THE CAR IMMEDIATELY ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT OF ME. WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO REVERSE, WHEN THE CAR ACCELERATED AGAIN AND JERKED BACKWARDS…
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ON JULY 3, 2020 AT 2:30PM I WAS PARKING THE CAR INTO A PARKING SPACE IN A STRIP MALL WHEN I HAD MY FOOT ON THE BRAKE TO STOP THE CAR BUT THE CAR IMMEDIATELY ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT OF ME. WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO REVERSE, WHEN THE CAR ACCELERATED AGAIN AND JERKED BACKWARDS, WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO DRIVE AND THE CAR ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT ON ME AGAIN FOR THE 2ND TIME. THE AIR BAGS DID NOT DEPLOY. I WAITED FOR THE OWNER OF THE PARKED VEHICLE, THE POLICE ARRIVED ON SITE AND THE CAR WAS TOWED TO THE DEALERSHIP. *LN CONSUMER STATED BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED.*JB
NHTSA ODI #11338404
150 miles · Jun 24, 2020
Structure
TL* THE CONTACT OWNS 2020 TOYOTA RAV4. THE CONTACT STATED THAT SUNLIGHT WAS REFLECTED OFF THE CHROME ON THE DASHBOARD, WHICH CAUSED THE CONTACT'S VISION TO BE IMPAIRED WHILE ATTEMPTING TO USE THE SIDE MIRRORS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF…
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TL* THE CONTACT OWNS 2020 TOYOTA RAV4. THE CONTACT STATED THAT SUNLIGHT WAS REFLECTED OFF THE CHROME ON THE DASHBOARD, WHICH CAUSED THE CONTACT'S VISION TO BE IMPAIRED WHILE ATTEMPTING TO USE THE SIDE MIRRORS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150. *BF*JB
NHTSA ODI #11330488
Mileage unknown · May 22, 2020
Structure
YESTERDAY 05/21/2020 6 PM IN LAKE NONA ORLANDO , I STOPPED MY CAR ON THE ROAD DUE TO HAIL STORM AND RAIN AT 6 PM , I DIDN'T NOTICE THE DAMAGE IN THE NIGHT , WHOLE BODY IS DISFIGURED , NO GLASS BROKEN , EVERYWHERE DEPRESSION , I HAD RAV 4 2006 , PRADO 2014 IN UAE , THE BODY WAS VERY STRONG , BUT MY POOR 2020 RAV4 PREMIUM X…
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YESTERDAY 05/21/2020 6 PM IN LAKE NONA ORLANDO , I STOPPED MY CAR ON THE ROAD DUE TO HAIL STORM AND RAIN AT 6 PM , I DIDN'T NOTICE THE DAMAGE IN THE NIGHT , WHOLE BODY IS DISFIGURED , NO GLASS BROKEN , EVERYWHERE DEPRESSION , I HAD RAV 4 2006 , PRADO 2014 IN UAE , THE BODY WAS VERY STRONG , BUT MY POOR 2020 RAV4 PREMIUM XLE CANT TOLERATE A SIMPLE HAIL STORM , I AM VERY UPSET , IF IT IS MADE OF STEEL IT WILL HAPPEN LIKE THIS , ITS PAPER LIKE ALUMINUM , I NEED A TOYOTA VEHICLE STRONG , NOT LIKE PAPER . KINDLY DO THE NEEDFUL, I BOUGHT THE CAR UNDER CAR LOAN , I SPEND ALMOST 38000$ ON IT 31000 PLUS INSURANCE PLUS INTEREST 4000 , TAX ETC WAITING FOR THE REPLY , OR PLEASE EXCHANGE WITH A STRONG SUV ANY MODEL WITH STEEL BODY , WHAT SAFETY FOR PASSENGERS , IN CASE OF A COLLISION , VERY UPSET WITH THIS SITUATION. *TR
NHTSA ODI #11325618
Official recalls
6Dec 20, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Nov 25, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Additional source detail variants (2)
Air Bags:frontal
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Steering:column
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Nov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Jun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
Consequence & remedy
Consequence: A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
May 20, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
Consequence & remedy
Consequence: If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
Feb 6, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
Consequence & remedy
Consequence: A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Remedy: Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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