2020 Toyota RAV4

The contact owns a 2020 Toyota Rav4. The contact stated that while driving 20 MPH and making a turn, the vehicle felt like it was going to flip over. There was no warning light illuminated. The contact stated that the dealer was made aware of the failure, but the vehicle was not repaired. The manufacturer was made aware of the issue. The contact stated that the VIN was not included in NHTSA Campaign Number: 20V373000 (Steering). The contact associated the failure with the recall. The failure mileage was approximately 74,000.

The contact owns a 2020 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with an electronic power steering module failure. The contact was advised to take the vehicle to the dealer. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The vehicle was not inspected. The contact was provided a diagnostic test fee, and the contact declined. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 133,255.

When trying to start my vehicle this morning, the car was having a noticeable issue the minute I turned on the vehicle. It was making some weird noises under the hood, and it was starting to lose power. Then the engine would cut out and a warning would appear on my dash that read, "Engine Stopped, Steering Power Low" Thank God this happened while I was at home. What if this had happened while I was driving down the road, at a red light. I would have been a sitting duck in the middle of the road and would not want to put my kids or I in jeopardy of being hit.

For the last 2 months, a code comes up it says loss of electric power steering assist. It came up 15 times in two months. What happens is a steering wheel ceases up for a second or two and then the code goes away. This is something that could happen anytime especially if I have my grandchildren with me and ex steering wheel could freeze up and I wouldn’t be able to steer around an accident at an intersection or something. This is very hazardous to me and my family. There was a recall on some of the 2020 Toyota RAV4’s in the past. I’m telling you I’m not a liar. I do get this coming up this way too many times.

I was driving the car with no issues on [XXX]- made two 30-minute trips with no issues the same day. During a 15-minute drive, the car was fine until I was at an intersection 12 minutes into the drive [XXX] and [XXX] ). I was stopped at the intersection for maybe a minute, and when the traffic light turned green, I released my brake and went to accelerate when I got the following display message: "Engine Stopped Steering Power Low." The engine turned off, and I couldn't get the car to budge in drive or reverse. When I tried pressing on the gas pedal, it wouldn't budge and felt very stiff. I'm thankful this happened at a smaller intersection on a Sunday evening because my car wouldn't start back up and was stuck in the dead center of this intersection. Cars going East and South all had to drive around me. This put my safety at risk because I had to hop out of my car and redirect people around it until a kind passerby pulled over to help push my car to the right-side turning lane. I was standing in the middle of an intersection on a road with a 35-40 mph speed limit. After pushing the car to the curb and calling a few towing places (maybe 20 minutes later), I tried starting the car again, and it started with no issues whatsoever. I drove it the rest of the way back (for 3 minutes) with no problems, and I made another three 20-25 minute drives on it today. Nothing sounds wrong with the car; it's running with no issues. I would take my car to the dealership for a diagnostic, but I can't afford to right now. I will put my battery on a tender and use a multimeter to check the voltage within the next few days. Regular maintenance has been kept, and the car has never had this happen prior. I've never received the "Engine Stopped Steering Power Low" message prior to this incident. The car is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since I've owned the vehicle it has made loud squeaking, scraping, popping, and clicking noises in the suspension and steering. When I first turn the vehicle on and use the brakes they are very loud as if they are worn. I've had the brakes checked and the dealer said the brakes are fine. When I turn the steering wheel it makes a loud crunching rubbing noise that I can feel in the floor board. My vehicle is less than 5 years old and less than 60,000 miles. I've never had a vehicle made so many noises and it's terrifying to wonder if something is just going to break off or stop working.